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Phone Services

Callagenix provide a wide variety of business telecommunications phone services from simple number redirects through to comprehensive virtual switchboard services.

Like buildings blocks, you can take as many services as you like and fit them together to provide a seamlessly integrated and professional service that will enhance your standing with existing customers and prospective customers alike. You may connect as many phone services together as you like but you only get charged for the service connected to the live telephone number you have chosen (eg. switchboard with 4 diverts, voicemail only costs 70p per day).

Whether you want to focus on a local customer base or go global, we can help you to design and implement the perfect system for your precise business needs. Alternatively, we also offer standard pre-built packages.

All services are available to try free of charge to ensure that the system you get is perfect for you. You can keep your existing telephone number or get a new number – whatever suits you the best!

Select one of the links to view details of each service we provide, or contact one of our experienced customer services staff to discuss the options available.

Callagenix Phone Services

Virtual Switchboard (IVR System) Prompts the caller to select an option from those offered, then runs the service associated with the selected option.

Answer Phone Service Captures a message from the caller, which is stored in a mailbox. Alerts can be generated by email or SMS of messages left. They can be retrieved via email, the phone or the web.

Company Information Line Plays the caller an announcment. All announcements/prompts can be changed, via the web, uploading files or recording via the phone.

Call Diversion Diverts the call to a single telephone number - the number may be UK, mobile or international. If engaged, not answered or rejected then the call may be put through to voicemail. All calls may be pre-announced.

Group Divert (ACD) Sometimes called a “hunt group”. Diverts the calls to multiple numbers. Can hold callers in a queue while listening to a choice of on-hold music until extension available. Virtually all aspects can be configured, e.g. changing the queue size, time held in a queue and on-hold messages etc.

Fax To Email Service Captures a fax from the caller - the fax is stored in a mailbox. Alerts can be generated by email or SMS of messages left. They can be retrieved via email or the web. Fax services can be attached to any other service using the auto-sense fax handling.

Call Conference Service Participate in call conferences - two types. For a simple, no account required, service just dial 0871 277 5055 to include up to 30 participants. Alternatively set up a specific service on any number type – 30+ participants, speakers and listeners, full web control.

	Call Forward and Record The Call Forward and Record service is aimed at companies or individuals who need to record outbound conversations they plan to make. A mailbox can be defined and set against the service and this specifies how the recordings will be treated once they have been made as part of the call.
	Call recording & Storage (MARR) Callagenix telephone call recording (not to be confused with voicemail) enables you to record and store all your inbound / outbound telephone calls without the need for expensive and complicated hardware. Each telephone call is securely digitally stored in your Callagenix account for as long as you need.
	Time of Day Dependent on the day of the week and the time of the day, a different service can be run.
	Caller Select Tailor your services to provide personalization for each caller.
	PIN Entry In conjunction with our other services PIN can be used to secure answer phone mailboxes, or to restrict access to recorded information or technical support telephone lines.
	Call Transfer Allows the operator to transfer diverted callers to external numbers, extensions and other services on the account
	Announcement Recording All Callagenix services have the ability to play prompts (announcements) and a selection of music to your callers. You have complete control over virtually everything your caller hears when they call your telephone service. As with all your services changes can be made anytime, as often as required, at no charge.
	Statistics, Reporting and Call Data The Callagenix online reports gives you access to a wealth of statistics that can guide the way in which you structure and use your telephone services.
	Supervisor Functions Callagenix provides sepearet account logins that have resrticted facilities for the management of mailboxes, extensions etc..
	Custom Phone Services Callagenix services satisfy most requirements. However, Callagenix developers can design to your own custom requirements if needed .

Best of all, you can set up your system, trial it, amend it and test it ALL FREE OF CHARGE.

Once you are happy with your services you can select the number type of your choice, be it regional (London, Edinburgh etc.), free phone, local, national or premium rate numbers all of which we can supply.

If you are uncertain then please contact us

Eight good reasons to choose Callagenix

1. Free trial
All Callagenix services, from simple information lines to sophisticated virtual call centres,  are available on a free trial basis before you make any commitment. You only pay if you are happy with the service.

2. Free service set-up
All standard Callagenix services are set up free of charge.

3. Pay as you go – no long term contracts
All Callagenix services are charged in real-time operating under a pay as you go facility.  You do not have to sign up for any long-term contracts, and the minimum payment is just £25.00 plus VAT.  We accept all payment methods (cheque, debit/credit card, bank transfer).

4. No expensive hardware or software
Traditional call centres are expensive and require long-term financial commitment as well as a large initial outlay. With the Callagenix service there is no hardware or software to buy, and no maintenance or upgrade costs to worry about. You can focus on your business objectives and let us do the rest. You can change your system quickly and easily, at any time and at minimal cost.

5. Multiple phone lines without the cost
A Callagenix telephone system does away with the need to purchase additional lines during busy periods. Our systems are flexible enough to be able to handle even the most demanding business requirements.

6. Scalable and flexible
Callagenix services are hosted on a unique Intelligent Network Platform. This delivers outstanding scalability and flexibility irrespective of protocol, carrier network or phone system. All calls are delivered using T1 carrier lines ensuring high availability and outstanding quality

7. Online management and monitoring
All Callagenix services give you the capability to change, manage and monitor all of your services and numbers on line through a secure administration system.  You can change destination numbers and generate management reports in real time.

8. What others say
Thousands of businesses worldwide are switching to Callagenix.  Whether you are a small business or a large corporation, Callagenix have the service for you - but don’t just take our word for it:

See what others say >>

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