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Virtual Switchboard (IVR System)

Increase efficiency and save money with a virtual switchboard – All the features of a PBX switchboard system for a fraction of the cost!

Overview - Why use the virtual switchboard service?

Virtual switchboards are a must for all businesses that want to increase efficiency of call handling. From credit card companies to small service providers, automated switchboards are being used to handle more and more calls. They could save your company time and money. Rather than investing a fortune in a traditional call centre, the Callagenix virtual switchboard offers you the same functionality for a tiny fraction of the cost.

The system operates like an interactive menu, offering callers audio prompts and up to 10 options using a single virtual switchboard. Each of the options can launch any other Callagenix service.

You have complete control over every aspect of the virtual switchboard, from the messages your callers hear through to the range of services offered.

The virtual switchboard enables you to provide a service to your customers 24 hours a day, so that even when you’re not working they will be able to access information and leave messages.

All Callagenix phone services have the ability to use multiple simultaneous phone lines, even if you only have access to one line. The Callagenix platform will automatically allocate and de-allocate as many phone lines as your services needs. This negates the need purchase expensive phone lines to cope with peaks of callers.

Virtual switchboard service features

• Ability to handle tens of thousands of calls per hour. 
• Fully customisable message prompts by:
  1. Record over the phone
  2. Text to speech
  3. Upload sound file
  4. Professionally recorded sound file (extra charge)
     
• Up to 10 options per switchboard menu (0 to 9).
• Ability to go back to the previous menu.
• Specify how many times menu options are repeated/offered to the caller.
• Define what happens if no option selected.
• 24-hour automatic call answering
• A list of callers' numbers can optionally be created.
• Auto Fax recognition (provided you have a welcome message)
• On – line customization and management.
• On – line call data & reports
• Can link or connect to all other Callagenix services

NB.  Requires the use of other services, these not don incurr any costs

How does the virtual switchboard service work?

The virtual switchboard service is completely flexible. What your callers hear and the options presented to them are completely under your control. From the type of voice they will hear to the services they are offered, every aspect is completely customisable.

How much does the virtual switchboard service cost?

All service costs are per day and include a choice of a single phone number. Depending upon the number chosen to run your service, there may be a call cost to you, or revenue paid to you.

NB.  Needs to used with another service/s.

Callagenix Virtual Switchboard Service	Costs
Service Rental	70 pence per day
Service Set-up
Choice of any Telephone Number	*
Customizable welcome & menu options
Multiple menu options
On line Reporting & Statistics
On-line Administration
Fax to email service (If same number used)

Other services available if using a single number	Costs
Multiple Switchboards
Multiple Call Diversion Services
Multiple Group Divert Services
Multiple Information Line Services
Multiple Answerphone Services
Multiple Call Forward & Record Services
Multiple PIN Access Services
Multiple Caller Select Services

# Must be ordered with virtual switchboard.
* Excludes Gold, Silver, International, Premium Rate & Selected UK regional number

The virtual switchboard service costs just 70 pence per day to run, regardless of the size of your phone network. This includes the use of 4 lines at any one time.

For more details on charges and costs see pricing.

See our Selection of Avaliable Numbers ...

PDF Case Study