Basic Service Pricing

Numbers operated on a Basic Service are routed to a UK landline numbers only.

The Basic Service is only available for numbers starting 03 (0300 or 0333) or 08 (0800, 0808, 0844, 0845, 0870, 0871, 0872). With this service, calls made to one of these numbers is then diverted on to a destination number you specify. The destination number can only be a UK landline, but you can change it at any time via your online control panel. All changes come into effect virtually instantaneously.

This is the extent of the control you have with the Basic Service. If you wanted the call to be handled in any other way, or if you'd like to divert calls to a mobile or international number then you'd have to upgrade to the Advanced service.

Call bundles

The Pricing is handled differently to numbers operating on Advanced Services. If the number you choose to run with your Basic Service has call costs associated with it (i.e 03, 0800 and 0808 numbers) then you will need to purchase a call bundle for the relevant number to cover any call charges incurred.

Bundle minutes are valid for either a year in the case of less busy number, or monthly for busier numbers, they are billed monthly in advance, any unused bundle minutes are carried over to the next month, if the usage exceeds the monthly bundle then the extra minutes are charged for separately when the next month's bundle is billed.

Generate revenue

If you choose a number from the 084 and 087 ranges, then you won't be charged for any calls you receive. You can even use a revenue generating number to earn some money each month. If you have one or more revenue generating numbers and a large volume of inbound calls, then it's possible to earn a significant sum each month.

Revenue generating numbers again operate on a monthly cycle once the number is fully setup. A payment is made (via cheque or bank transfer) for all revenues earned over the period since the last payment or the last 12 months, as long as the revenues owing are greater than 50 pounds.

The following table identifies the numbers that can operate on a Basic Service and the charges associated:

Number Type

Basic Service Billing

0800 Freephone Bundle Costs
03xx Numbers Bundle Costs
0870 Numbers Bundle Costs
0845 (Local) Free of Charge
0844 (5ppm) Revenue payment
0871 (10ppm) Revenue payment
0872 (8ppm) Revenue payment
All numbers Advanced Service Pricing

To get started, please call us on +44 (0) 333 247 00 00 or send us a message

International Outbound Call Costs

Country

Dialling Code

Callagenix cost

Afghanistan [50] 0093 37.5
Afghanistan Mobile [870] 009370 37.5
Alaska [875] 001907 3.8
Albania [51] 00355 17
Albania Mobile [52] 0035538 21.75
Algeria [53] 00213 6.75
Algeria Mobile [54] 002136 25
Algeria Mobile Wataniya [878] 002135 36
American Samoa [55] 00684 14.25
Andorra [56] 00376 5
Andorra Mobile [57] 003763 21.75
Angola [58] 00244 14.25
Angola Mobile [483] 002449 21.75
Anguilla [59] 001264 14.25
Antartic [69] 006721 73.05
Antigua and Barbuda [60] 001268 14.25
Antigua and Barbuda Mobile [48] 001268406 21.75
Argentina [61] 0054 16
Argentina Buenos Aires [447] 005411 16
Argentina Mobile [62] 00549 21.75
Armenia [63] 00374 17
Armenia Mobile [64] 003747 21.75
Aruba [65] 00297 6.75
Ascension [66] 00247 14.25
Australia [67] 0061 4.8
Australia Mobile [68] 006114 20.91
Australia Sydney [449] 006128 4.8
Austria [70] 0043 4.5
Austria Mobile [71] 0043644 21.75
Austria Mobile Mobilkom [485] 0043663 21.75
Austria Mobile One [486] 0043699 21.75
Austria Mobile T [487] 0043676 21.75
Austria Mobile Telering [72] 0043650 21.75
Austria Vienna [73] 00431 4.5
Azerbaijan [74] 00994 6.75
Azerbaijan Mobile [75] 0099450 21.75
Bahamas [76] 001242 17
Bahrain [77] 00973 6.75
Bahrain Mobile [78] 0097336 21.75
Bangladesh [79] 00880 17.25
Bangladesh Dhaka [80] 008802 17.25
Bangladesh Mobile [81] 008801 21.75
Barbados [82] 001246 16.05
Barbados Mobile [475] 00124623 21.75
Belarus [83] 00375 6.75
Belarus Minsk [450] 0037517 6.75
Belarus Mobile [84] 0037529 23.55
Belgium [85] 0032 4.5
Belgium Brussels [87] 00322 4.5
Belgium Mobile [88] 003217 21.75
Belgium Mobile Mobistar [488] 003249 21.75
Belgium Mobile Orange [489] 003248 21.75
Belgium Mobile Proximus [490] 003247 21.75
Belize [89] 00501 6.75
Benin [90] 00229 6.75
Bermuda [91] 001441 14.25
Bhutan [92] 00975 14.25
Bolivia [93] 00591 14.25
Bolivia La Paz [491] 0059122 14.25
Bolivia Mobile [94] 005917 21.75
Bosnia [95] 00387 6.75
Bosnia Mobile [96] 003876 21.75
Bosnia Sarajevo [97] 0038733 6.75
Botswana [98] 00267 6.75
Botswana Mobile [492] 002677 21.75
Brazil [99] 0055 6.75
Brazil Mobile [100] 0055117 21.75
Brazil Rio [101] 005521 6.75
Brazil Sao Paulo [102] 005511 6.75
Brunei [104] 00673 14.25
Brunei Mobile [880] 00673227 49.5
Bulgaria [105] 00359 6.75
Bulgaria Mobile [106] 0035917 21.75
Bulgaria Sofia [107] 003592 6.75
Burkina Faso [108] 00226 25
Burundi [109] 00257 14.25
Cambodia [110] 00855 14.25
Cambodia Mobile [493] 0085510 21.75
Cameroon [111] 00237 6.75
Cameroon Mobile [494] 002375 21.75
Canada [112] 001204 3.8
Cape Verde [113] 00238 19
Cape Verde Mobile [881] 002389 27
Cayman Islands [114] 001345 6.75
Cayman Islands Mobile [882] 001345323 88.5
Central African Republic [115] 00236 42
Central African Republic Mobile[115] 00236 46
Chad [116] 00235 50
Chile [117] 0056 6.75
Chile Mobile [118] 00568 21.75
Chile Santiago [119] 00562 6.75
China [120] 0086 4.8
China Beijing [121] 008610 4.8
China Mobile [122] 008613 21.75
Christmas Island [124] 0061891006 6.75
Cocos Islands [125] 0061891010 6.75
Colombia [126] 0057 15
Colombia Bogota [127] 005712 15
Colombia Mobile [476] 00572 21.75
Colombia Mobile [476] 00573 21.75
Comoros Islands [128] 002691 6.75
Congo [129] 00242 31
Congo Mobile [883] 002424 36
Cook Islands [130] 00682 14.25
Costa Rica [131] 00506 6.75
Costa Rica Mobile [132] 005061 21.75
Croatia [133] 00385 6.75
Croatia Mobile [134] 003859 21.75
Croatia Zagreb [451] 003851 6.75
Cuba [135] 0053 65.55
Cuba Guatanamo Bay [496] 005399 65.55
Cyprus [136] 00357 6.75
Cyprus Mobile [137] 00357700 13.05
Czech Republic [138] 00420 4.5
Czech Republic Mobile [139] 0042060 21.75
Czech Republic Prague [140] 004202 4.5
Demo. Rep. of Congo [141] 00243 14.25
Demo. Rep. of Congo Mobile [49 002437 21.75
Denmark [142] 0045 4.5
Denmark Copenhagen [452] 00453 4.5
Denmark Mobile [143] 00452 21.75
Denmark Mobile Sonofon [144] 0045206 21.75
Denmark Mobile Tele Denmark [4 0045201 21.75
Diego Garcia [145] 00246 14.25
Djibouti [146] 00253 14.25
Dominica [147] 001767 14.25
Dominica Mobile [884] 001767225 52.5
Dominican Republic [148] 001809 14.25
Dominican Republic Mobile [149 001809204 21.75
East Timor [150] 00670 97.05
Ecuador [151] 00593 14.25
Ecuador Mobile [152] 005939 21.75
Ecuador Quito [153] 005932 14.25
Egypt [154] 0020 21.75
Egypt Cairo [499] 00202 21.75
Egypt Mobile [155] 002010 21.75
El Salvador [156] 00503 20
El Salvador Mobile [157] 005037 21.75
EMS Satellite [657] 0088213 270
Equatorial Guinea [158] 00240 24
Eritrea [159] 00291 6.75
Estonia [160] 00372 6.75
Estonia Mobile [161] 003725 30
Ethiopia [162] 00251 6.75
Ethiopia Mobile [800] 002519 21.75
Falkland Islands [163] 00500 14.25
Faroe Islands [164] 00298 29.55
Fiji [165] 00679 14.25
Finland [166] 00358 4.5
Finland Helsinki [167] 003589 4.5
Finland Mobile [168] 003584 21.75
Finland Mobile Radiolinja [801 0035846 21.75
Finland Mobile Sonera [802] 0035840 21.75
France [169] 0033 4.5
France Lille [454] 0033320 4.5
France Marseilles [453] 0033491 4.5
France Mobile [170] 00336 21.75
France Mobile Bouygues [171] 0033653 21.75
France Mobile Orange [172] 0033604 21.75
France Mobile SFR [173] 0033603 21.75
France Paris [174] 00331 4.5
French Guyana [175] 00594 14.25
French Polynesia [176] 00689 14.25
Gabon [177] 00241 6.75
Gambia [178] 00220 51
Gambia Mobile [885] 0022077 61.5
Georgia [179] 00995 15
Georgia Mobile [180] 0099577 21.75
Germany [181] 0049 4.5
Germany Berlin [456] 004930 4.5
Germany Frankfurt [182] 004969 4.5
Germany Mobile [183] 004915 21.75
Germany Mobile Eplus [184] 0049155 21.75
Germany Mobile O2 [803] 0049159 21.75
Germany Mobile T [804] 0049151 21.75
Germany Mobile Vodafone [805] 0049152 21.75
Ghana [185] 00233 14.25
Ghana Accra [806] 0023321 14.25
Ghana Mobile [186] 0023320 21.75
Gibraltar [187] 00350 5
Gibraltar Mobile [188] 0035054 21.75
GMSS Iridium [609] 008810 714
Greece [189] 0030 4.7
Greece Athens [190] 003021 4.5
Greece Mobile [191] 003069 21.75
Greece Mobile Cosmote [807] 0030697 21.75
Greece Mobile Panafon [192] 0030694 21.75
Greece Mobile Telestet [193] 0030693 21.75
Greenland [194] 00299 14.25
Greenland Mobile [808] 0029949 21.75
Grenada [195] 001473 19
Grenada Mobile [477] 0014734 24
Guadeloupe [196] 00590 6.75
Guadeloupe Mobile [197] 00590690 21.75
Guam [198] 001671 14.25
Guatemala [199] 00502 6.75
Guatemala Mobile [200] 005025 21.75
Guinea [201] 00224 35
Guinea Bissau [202] 00245 14.25
Guinea Mobile [886] 0022411 40.5
Guyana [203] 00592 14.25
Guyana Mobile [887] 005926 84
Haiti [204] 00509 6.75
Haiti Mobile [205] 00509251 21.75
Haiwii [809] 001808 3.8
Honduras [206] 00504 15
Honduras Mobile [869] 005043 21.75
Hong Kong [207] 00852 4.8
Hong Kong Mobile [208] 0085217 8.4
Hungary [209] 0036 6.75
Hungary Budapest [457] 00361 6.75
Hungary Mobile [210] 003620 21.75
Iceland [211] 00354 6.75
Iceland Mobile [212] 003543 21.75
India [213] 0091 11
India Bombay [214] 009122 11
India Calcutta [215] 009133 11
India Madras [216] 009144 11
India Mobile [217] 00919 11
India Mobile BSNL [810] 009194 11
India New Delhi [218] 009111 11
Indonesia [219] 0062 6
Indonesia Jakarta [220] 006221 6
Indonesia Mobile [221] 00628 21.75
Inmarsat AOR E Skyphone [504] 008715 480
Inmarsat AOR EA [505] 008711 600
Inmarsat AOR EA 64kbit [506] 008718 450
Inmarsat AOR EB [507] 0087130 372
Inmarsat AOR EB HSD [508] 0087139 450
Inmarsat AOR EM [509] 008716 450
Inmarsat AOR EM Mini [510] 0087176 250.5
Inmarsat AOR W Skyphone [511] 008745 1650
Inmarsat AOR WA [512] 008741 450
Inmarsat AOR WA 64kbit [513] 008748 450
Inmarsat AOR WB [514] 0087430 372
Inmarsat AOR WB HSD [515] 0087439 372
Inmarsat AOR WM [516] 008746 372
Inmarsat AOR WM Mini [517] 0087476 300
Inmarsat IOR A [518] 008731 450
Inmarsat IOR A 64kbit [519] 008738 450
Inmarsat IOR B [520] 0087330 525
Inmarsat IOR B HSD [521] 0087339 750
Inmarsat IOR M [522] 008736 372
Inmarsat IOR M Mini [523] 0087376 372
Inmarsat IOR Skyphone [524] 008735 450
Inmarsat POR A [525] 008721 450
Inmarsat POR A 64kbit [526] 008728 450
Inmarsat POR B [527] 0087230 450
Inmarsat POR B HSD [528] 0087239 450
Inmarsat POR M [529] 008726 450
Inmarsat POR M Mini [530] 0087276 262.5
Inmarsat POR Skyphone [531] 008725 450
Inmarsat SNAC B [532] 0087030 450
Inmarsat SNAC B HSD [533] 0087039 1027.5
Inmarsat SNAC M [534] 008706 450
Inmarsat SNAC M Mini [535] 0087076 262.5
Iran [222] 0098 14.25
Iran Mobile [223] 00989 21.75
Iran Teheran [224] 009821 14.25
Iraq [225] 00964 15
Iraq Bagdad [226] 009641 15
Iraq Mobile [811] 009647701 28
Ireland [227] 00353 4
Ireland Dublin [228] 003531 4
Ireland Mobile [229] 0035382 21.75
Ireland Mobile O2 [812] 0035386 21.75
Ireland Mobile Vodafone [813] 0035387 21.75
Israel [230] 00972 4.5
Israel Mobile [232] 009725 21.75
Israel Tel Aviv [233] 009723 4.5
Italy [234] 0039 4.5
Italy Milan [235] 003902 4.5
Italy Mobile [236] 00393 21.75
Italy Mobile Telecom Italia [8 0039330 21.75
Italy Mobile Vodafone Omnitel 0039340 21.75
Italy Mobile Wind [816] 0039320 21.75
Ivory Coast [237] 00225 40
Ivory Coast Mobile [817] 002250 40
Jamaica [238] 001876 14.25
Jamaica Mobile [239] 001876208 21.75
Japan [240] 0081 4.5
Japan Mobile [241] 008170 20.03
Japan Tokyo [243] 00813 4.5
Jordan [244] 00962 14.25
Jordan Mobile [245] 0096273 21.75
Kazakhstan [246] 00731 10
Kazakhstan Mobile [247] 007300 21.75
Kenya [248] 00254 6.75
Kenya Mobile [478] 002547 21.75
Kenya Nairobi [818] 0025420 6.75
Kiribati [249] 00686 14.25
Korea North [250] 00850 52.05
Korea South [251] 0082 4.7
Korea South Mobile [252] 00821 21.75
Korea South Seoul [253] 00822 4.5
Kuwait [254] 00965 6.75
Kuwait Mobile [255] 009656 21.75
Kyrgyzstan [256] 00996 6.75
Kyrgyzstan Mobile [257] 00996502 21.75
Laos [258] 00856 14.25
Latvia [259] 00371 16.05
Latvia Mobile [260] 0037158 45
Lebanon [261] 00961 14.25
Lebanon Beirut [262] 009611 14.25
Lebanon Mobile [263] 009613 21.75
Lesotho [264] 00266 32
Lesotho Mobile [888] 002665 45
Liberia [265] 00231 6.75
Libya [266] 00218 6.75
Libya Mobile [479] 0021891 21.75
Liechtenstein [267] 00423 5
Liechtenstein Mobile [268] 004236 21.75
Lithuania [269] 00370 6.75
Lithuania Mobile [270] 003706 21.75
Luxembourg [271] 00352 4.5
Luxembourg Mobile [272] 00352020 21.75
Luxembourg Mobile Luxgsm [820] 00352021 21.75
Luxembourg Mobile Pet [821] 00352091 21.75
Macau [273] 00853 14.25
Macau Mobile [274] 0085366 21.75
Macedonia [275] 00389 6.75
Macedonia Mobile [276] 0038951 21.75
Madagascar [277] 00261 14.25
Madagascar Mobile [822] 0026130 21.75
Malawi [278] 00265 30
Malaysia [279] 0060 4.5
Malaysia Kuala Lumpur [459] 00603 4.5
Malaysia Mobile [280] 00601 7.8
Maldives Islands [281] 00960 14.25
Mali [282] 00223 21
Mali Mobile [873] 002236 32
Malta [283] 00356 5
Malta Mobile [284] 0035607 21.75
Marshall Islands [285] 00692 14.25
Martinique [286] 00596 6.75
Martinique Mobile [823] 00596696 21.75
Mauritania [287] 00222 14.25
Mauritius [288] 00230 17
Mayotte [289] 002696 29.55
Mexico [290] 0052 11.55
Mexico City [460] 005255 6.3
Micronesia [291] 00691 7.05
Moldova [293] 00373 30
Moldova Mobile [824] 003736 21.75
Monaco [294] 00377 5
Monaco Mobile - KFOR [296] 0037744 32.55
Monaco Mobile [295] 003776 13.05
Mongolia [297] 00976 14.25
Montenegro [853] 003818 14.25
Montenegro Mobile [854] 0038167 16.05
Montserrat [298] 001664 14.25
Morocco [299] 00212 9
Morocco Casablanca [461] 0021222 9
Morocco Mobile [300] 002126 33
Morocco Mobile Meditel [826] 0021260 33
Morocco Rabat [462] 0021237 9
Mozambique [301] 00258 14.25
Myanmar [302] 0095 29.55
Namibia [303] 00264 37.05
Namibia Mobile [827] 0026481 21.75
Nauru [304] 00674 14.25
Nepal [305] 00977 14.25
Nepal Kathmandu [828] 009771 14.25
Nepal Mobile [889] 0097798 72
Netherlands [306] 0031 4.5
Netherlands Amsterdam [307] 003120 4.5
Netherlands Antilles [308] 00599 22.05
Netherlands Antilles Mobile [8 005993180 22.5
Netherlands Mobile [309] 00316 21.75
Netherlands Mobile BEN [830] 0031614 21.75
Netherlands Mobile KPN [831] 0031610 21.75
Netherlands Mobile O2 [832] 0031616 21.75
Netherlands Mobile Vodafone [8 0031611 21.75
New Caledonia [310] 00687 14.25
New Caledonia Mobile [834] 0068776 21.75
New Zealand [311] 0064 4.8
New Zealand Auckland [463] 00649 4.8
New Zealand Mobile [312] 00642 21.75
Nicaragua [313] 00505 6.75
Nicaragua Mobile [314] 00505776 21.75
Niger Premium [315] 00227 90
Nigeria [316] 00234 14.25
Nigeria Lagos [835] 002341 14.25
Nigeria Mobile [317] 0023480 21.75
Nigeria Mobile Econet [836] 00234802 21.75
Nigeria Mobile Globacom [837] 00234805 21.75
Nigeria Mobile MTN [838] 00234803 21.75
Nigeria Mobile Nitel [839] 00234804 21.75
Niue [318] 00683 14.25
Norfolk Islands [319] 006723 59.55
Northern Mariana Islands [322] 001670 13.05
Norway [320] 0047 3
Norway Mobile [321] 00474 17.04
Norway Mobile Netcom [840] 004792 17.25
Norway Mobile Telenor [841] 004790 17.25
Norway Oslo [465] 004722 3
Oman [323] 00968 6.75
Oman Mobile [890] 009689 73.5
Pakistan [324] 0092 26.55
Pakistan Karachi [325] 009221 26.55
Pakistan Lahore [842] 009242 26.55
Pakistan Mobile [326] 00923 21.75
Palau [327] 00680 14.25
Palestine [328] 00970 13.05
Palestine Mobile [480] 0097059 21.75
Panama [329] 00507 6.75
Panama City [843] 005072 6.75
Panama Mobile [330] 005076 21.75
Papua New Guinea [331] 00675 14.25
Paraguay [332] 00595 6.75
Paraguay Mobile [844] 0059596 21.75
Peru [333] 0051 6.75
Peru Lima [334] 00511 6.75
Peru Mobile [335] 005119 21.75
Philippines [336] 0063 17
Philippines Manila [466] 00632 17
Philippines Mobile [337] 00639 21.75
Philippines Mobile Globe [876] 0063915 21.75
Philippines Mobile Smart [877] 0063910 21.75
Poland [338] 0048 4.5
Poland Mobile [339] 004850 21.75
Poland Warsaw [340] 004822 4.5
Portugal [341] 00351 4.5
Portugal Lisbon [342] 0035121 4.5
Portugal Mobile [343] 00351169 21.75
Portugal Mobile Optimus [847] 0035193 21.75
Portugal Mobile Telecel [848] 0035191 21.75
Portugal Mobile TMN [849] 0035196 21.75
Puerto Rico [344] 001787 14.25
Qatar [345] 00974 6.75
Qatar Mobile [346] 009742 21.75
Reunion [347] 00262 67.05
Reunion Mobile [348] 00262692 21.75
Romania [349] 0040 14.25
Romania Bucharest [350] 004021 14.25
Romania Mobile [351] 00407 21.75
Russia [352] 007 5.7
Russia Mobile [353] 00734348 18.9
Russia Moscow [354] 007095 4.5
Russia Overlay [850] 007501 5.7
Russia St Petersburg [355] 007812 4.64
Rwanda [356] 00250 14.25
San Marino [357] 00378 21.75
San Marino [357] 003788 21.75
Sao Tome and Principe [358] 00239 104.55
Saudi Arabia [359] 00966 28.05
Saudi Arabia Mobile [481] 009665 21.75
Saudi Arabia Riyadh [467] 009661 28.05
Senegal [360] 00221 50
Senegal Dakar [851] 002218 50
Senegal Mobile [852] 002215 21.75
Serbia [361] 00381 16.05
Serbia Belgrade [468] 0038111 16.05
Serbia Mobile [362] 003816 25
Seychelles [363] 00248 6.75
Sierra Leone [364] 00232 6.75
Sierra Leone Mobile [872] 0023223 21.75
Singapore [365] 0065 4.5
Singapore Mobile [366] 00659 6.3
Slovakia [367] 00421 5
Slovakia Bratislava [469] 004212 5
Slovakia Mobile [368] 004219 21.75
Slovenia [369] 00386 6.75
Slovenia Mobile [370] 0038630 21.75
Solomon Islands [371] 00677 14.25
Somalia [372] 00252 6.75
South Africa [373] 0027 5
South Africa J'sburg [374] 002711 5
South Africa Mobile [375] 002772 30
Spain [376] 0034 4.5
Spain Madrid [378] 003491 4.5
Spain Mobile [379] 00346 21.75
Spain Mobile Airtel [856] 0034600 21.75
Spain Mobile Amena [857] 0034605 21.75
Spain Mobile Telefonica [858] 0034606 21.75
Speaking Clock [606] 00123 7.02
Sri Lanka [380] 0094 17.25
Sri Lanka Colombo [472] 009411 17.25
Sri Lanka Mobile [381] 00947 18.3
St. Helena [382] 00290 14.25
St. Kitts and Nevis [383] 001869 29.55
St. Lucia [384] 001758 29.55
St. Pierre and Miquelon [385] 00508 37.05
St. Vincent Grenadines [386] 001784 32.55
Sudan [387] 00249 6.75
Surinam [388] 00597 6.75
Surinam Mobile [859] 005978 21.75
Swaziland [389] 00268 6.75
Sweden [390] 0046 4.5
Sweden Mobile [391] 0046675 17.55
Sweden Mobile Comviq [392] 0046252 21.75
Sweden Mobile Telia [393] 004610 21.75
Sweden Mobile Vodafone [394] 0046674 21.75
Sweden Stockholm [395] 00468 4.5
Switzerland [396] 0041 4.5
Switzerland Mobile Orange [860 004178 21.75
Switzerland Mobile Sunrise [86 004176 21.75
Switzerland Mobile Swisscom [8 004174 21.75
Switzerland Zurich [398] 004101 4.5
Syria [399] 00963 38.55
Syria Mobile [891] 0096392 81
Taiwan [400] 00886 5.7
Taiwan Mobile [401] 0088660 21.75
Taiwan Taipei [402] 008862 4.8
Tajikistan [403] 00992 6.75
Tanzania [404] 00255 6.75
Tanzania Dar Es Salaam [863] 0025522 6.75
Thailand [405] 0066 6
Thailand Bangkok [406] 00662 6
Thailand Mobile [407] 00661 8
Thuraya Satellite [408] 0088216 96
Togo [409] 00228 6.75
Tokelau Islands [410] 00690 58.05
Tonga [411] 00676 14.25
Trinidad and Tobago [412] 001868 14.25
Tunisia [413] 00216 6.75
Tunisia Mobile [864] 002169 21.75
Turkey [414] 0090 14.25
Turkey Ankara [473] 0090312 14.25
Turkey Istanbul [415] 0090212 14.25
Turkey Mobile [416] 00905 50
Turkey Mobile Telsim [865] 009054 50
Turkey Mobile Turkcell [866] 0090532 50
Turkey North Cyprus [417] 0090392 6.75
Turkmenistan [418] 00993 29.55
Turks and Caicos [419] 001649 6.75
Tuvalu [420] 00688 82.05
Uganda [421] 00256 6.75
Uganda Mobile [874] 002563 21.75
Ukraine [422] 00380 6.75
Ukraine Kiev [423] 0038044 6.75
Ukraine Mobile [424] 0038039 21.75
United Arab Emirates [425] 00971 12
United Arab Emirates Abu Dhabi 009712 12
United Arab Emirates Mobile [4 0097149 12
Uruguay [427] 00598 6.75
Uruguay Mobile [428] 005989 21.75
USA [430] 0010 3.8
Uzbekistan [431] 00998 37.05
Uzbekistan Mobile [867] 0099892 21.75
Vanuatu [432] 00678 98.55
Venezuela [433] 0058 9.75
Venezuela Caracas [434] 0058212 9.75
Venezuela Mobile [435] 005841 55
Vietnam [436] 0084 43.05
Vietnam Hanoi [437] 00844 43.05
Vietnam Ho Chi Minh City [438] 00848 34.05
Vietnam Mobile [439] 00849 21.75
Virgin Island UK [103] 001284 14.25
Virgin Island USA [429] 001340 14.25
Virgin Island Mobile (UK/USA) [429] 0012845 23
Wallis and Futuna [441] 00681 14.25
Western Samoa [442] 00685 14.25
Yemen Arab Republic [443] 00967 6.75
Zambia [444] 00260 6.75
Zambia Mobile [879] 0026095 21.75
Zimbabwe [445] 00263 10
Zimbabwe Mobile [446] 0026311 35
Zimbabwe Mobile Econet [868] 0026391 35

To get started, please call us on +44 (0) 333 247 00 00 or send us a message

Revenue Numbers

We can provide you with the full range of UK revenue earning numbers.

Although the rates and charging methods may vary, all revenue generating numbers work in much the same way.

Each number is of a specific type (value) and calls to your numbers generate revenue. This revenue accumulates and is then available to be paid out to you. It can also be used to automatically offset call divert costs to mobile or international numbers, as well as any costs in operating your call services.

For details on how payments are made browse the Revenue Payments page.

Revenue Number Types

0844 pays from 1ppm caller pays 5ppm
0871 pays from 3ppm caller pays 10ppm
0872 pays from 2ppm caller pays 7ppm
090x Premium Rate rates shown below

Premium Rate Numbers

09 Premium Rate Numbers - Pence per minute (ppm)

Cost to caller inc VAT from a BT landline 10
ppm
25
ppm
50
ppm
60
ppm
75
ppm
100
ppm
150
ppm
Payout Ex VAT per min 3.5
ppm
12
ppm
30
ppm
36
ppm
47
ppm
66
ppm
101
ppm

09 Premium Rate Numbers - Pence per call (ppc) 

Cost to caller inc VAT from a BT landline 10
ppc
25
ppc
30
ppc
40
ppc
50
ppc
70
ppc
75
ppc
100
ppc
145
ppc
Payout Ex VAT per min 3.5
ppc
12
ppc
19
ppc
TBC
ppc
30
ppc
TBC
ppc
47
ppc
66
ppc
TBC
ppc

To get started, please call us on +44 (0) 333 247 00 00 or send us a message

Set Up Premium Rate Number

How to setup your Premium Rate Number

In order for you to set-up any Premium Rate 090 number, you will first need to set yourself up as a service provider by registering your organisation with the Premium Rate regulator Phone-paid Services Authority (PSA).  Once you have done this we will require the following details from you, to progress the service.

Generally Premium rate services can be set up within a day or so providing all the information provided is correct.

  • Email or call us with a brief overview of the service you wish to provide.
  • Open a Callagenix account and provide us with acceptable ID and contact information.
  • Email a copy of your registration "ORG number" and send a copy of your live licence, if your service requires one.
  • Payment of fees.

1. Overview of Service

In the first instance, we suggest you email us a brief overview of the service you wish to provide.  We can quickly advise if prior permission and a certificate is required, or indeed if your service is acceptable, or in need of clarification by the regulator.

You can also contact the regulator for advice and guidance if you are not sure if your service idea is valid or may require a licence. This page on their website should provide further guidance, if not please contact them direct.

It is your responsibility to ensure your service is, and remains, fully compliant with the regulator's code of practice.

2. Open a Callagenix account and provide acceptable ID

To open a Callagenix account, copy or click on the link below and complete your full name, address and contact details once logged into your administration account. Login details will be emailed to you once you have registered.

Required ID

In order to fulfill our obligations with the regulator we will also require the following:

  • Two copies of ID not more than 6 months old. Acceptable forms of ID can be Credit/Debit card statements, Utility bills, Drivers licence, company registration certificate etc...
  • Copy of your UK bank statement where revenue payments will be made. (we can only make payments to UK accounts).
  • Signed copy of the premium rate number order form. This form is needed as it confirms your VAT status and the bank account where any revenues are to be paid.

If scanned and under 1Mb they can be emailed to sales@callagenix.com or faxed to 0333 247 0001.  If faxing please include our Callagenix account number.

  • PSA (Phone-paid Services Authority) contact information. We will also require detailed contact information - landline, mobile, email and postal address) for the person responsible for managing the premium rate service if this is different from the contact details held in your Callagenix account. If requested we may need to pass these details on to the regulator.

3. Registration number and live certificate (if needed)

Once you have completed the on line registration process, you will be emailed a unique service provider number (ORG123245..etc)  Callagenix will need to have a copy of your Service Provider number before any premium rate numbers can be made live.
In addition, if your service requires a prior permission certificate from the regulator we will require a copy of this as well.  After your service has been made live, you will need to register your number in your service provider account.

4. Callagenix fees

When your ID and contact details have been accepted, the following fees need to be paid before any service has been made live.

  • Premium Rate Number setup cost £100.00
  • Premium Rate Service Fee  £255.50 per year,

Revenue Payments

Your first revenue payment will be paid after the month end of the following month when the calls were made in (around 45-60days).  Thereafter payments will be made monthly in arrears. The regulator does not allow payments to be made any earlier.

Payments will be made by bank transfer to the account details given on the number order form. No payments will be made until we have received the signed number order form. VAT will be added to your payments if you are VAT registered and have provided a valid VAT number.

To get started, please call us on +44 (0) 333 247 00 00 or send us a message

Payment Options

We have several different payment options available, so you can choose the best one for you.

Please take a minute to read through the requirements for Basic / Advanced services (as required), then scroll down to see the various payment options we offer and how to get started with each.

Basic Services

Chargeable numbers (0800, 0870, 03xx ) operating on a Basic Service must be associated with a Bundle Package. These are normally billed monthly or annually in advance and require the set up of a recurring payment method on the account using Direct Debit or Card.

Advanced Services

All costs involved in running a Number on an Advanced Service are taken from your Account Operating Balance. This is a real time balance of the monies in your Account.  You can add money to your Account by purchasing Operating Vouchers, which work much like pre-paid telephone cards.

When you wish to increase your Operating Balance, then you merely select Add Funds to Account, select the value of voucher required and enter your card details. Once confirmed, the value of the voucher is added to your Operating Balance and the funds are available to be used as you wish.

Each day any Service Rental charges are deducted from your Operating Balance, as well as any call costs which are debited and call revenues which are credited at the end of each call.

When your Operating Balance reaches a, “low watermark” level, notification to top up your account is sent automatically by email and optionally SMS.  Customers with Automatic vouchers need not respond to these emails as payment will be made automatically, but for those customers who have not setup an Automatic Operating voucher will need to make a payment before their Operating Balance runs out.

All payments and charges can be viewed in the reports section of your account. Each time a payment has been made a receipt will be sent to your email address.

All the payment methods listed below are appropriate for purchasing Operating Vouchers

Payment Methods

Callagenix accepts payments by the following means:

Payment Method Recurring or Automatic Method Notes
Direct Debit YES Minimum £100 Auto Operating Voucher for Advanced Services. Or amount outstanding for Basic service.
Card YES Online or Telephone minimum £25 Operating Voucher for Basic Services.
Bank Transfer NO To Lloyds, minimum £100 plus VAT for Advanced Services.
Cheque NO Minimum £100 plus VAT for Advanced Services.
Cash NO Minimum £100 plus VAT for Advanced Services.
Western Union NO Minimum £600.

The minimum payment amounts are related to the purchase of an Operating Voucher, rather than payment for other services such as studio recording or standard routing services. Any payments below the stated amount will have an administration fee of £5.00 deducted.

visa delta mastercard switch solo internet banking
direct debitWestern UnionPost Office

Direct Debit Mandate

direct debit

You can fund your account automatically using a Direct Debit mandate. The minimum transfer amount is £100.00 or one month's operating costs (whichever is the greater) if using intelligent routing services, or the amount outstanding for standard routing number only services.

Transfers are not monthly, but are only made when your account balance has dropped below its low watermark level or a payment is due.

To set up a Direct Debit Mandate, please download and complete the DD mandate form and fax or post back to us. As the Direct Debit Mandate normally takes about 3 weeks to become active, you will need to fund your account by some other means  for the first month.

The mandate is available as an Adobe PDF here

If you are returning it by post, please complete it and send it back to us at the following address:

Accounts Payable
Callagenix Ltd
Top Lodge, Harleyford Estate
Henley Road, Marlow
Bucks,
SL7 2DX
UK

Card Payment

visa delta mastercard switch solo internet banking

You may also fund your account (manually or automated) by credit or debit cards. However for this facility to be set up you need to provide proof of identity, such as a copy of a utility bill, bank or card correspondence, or driver's licence, etc. (must be a document from a verifiable 3rd party with the cardholder's name and full address).

We apologise for this inconvenience. However, we are committed to reducing fraud over the Internet and this process has helped reduce the practice of “card skimming” and unauthorised card use.

Please either fax, post or email copies of such documentation and we will be able to quickly activate the online payment interface for your account.  Please ensure that on all correspondence you note your Account Login name or ID number. Also, ensure you clearly indicate (circle) the cardholder's address and name.

Please fax to: +44 (0)333 247 0001 or email payments@callagenix.com

Once activated, you can make a payment on-line, or you can pay over the phone (contact us). We would strongly recommend selecting the automatic voucher option when paying, as this will automatically take a payment from your card (for the amount you have previously selected) when your account balance reaches its low watermark level.

Bank Transfer, Cheque or Cash

Funds can be paid directly by bank transfer to our account at Lloyds bank. Paying by cheque or cash counter credit are also acceptable options. The minimum amount payable by these methods is 100 pounds plus VAT. 

If paying by cash, cheque or bank transfer, please first ensure your Callagenix Account Name or ID are quoted on your payment, then send an email to sales@callagenix.com quoting:

  • Callagenix Account Name or ID,
  • Date of payment,
  • Payment method,
  • Amount,
  • Branch paid into, if appropriate
  • Account from which the payment has been made, if appropriate.

Callagenix Account Details (GBP)

Account Details (GBP)

Account name: Callagenix Ltd
Sort Code: 30-95-36
Account No: 61659460
IBAN: GB95 LOYD 3095 3661659460 (for international transfers)
SWIFT BIC: LOYDGB21030

Paying in Euros

If you wish to pay in Euros please contact payments@callagenix.com for more information.

Cheques

Please make cheques payable to 'Callagenix Ltd’, include your Account Login Name or Account ID on the back of the cheque and post to the address below:

Accounts Payable
Callagenix Ltd
Top Lodge, Harleyford Estate
Henley Road, Marlow
Bucks,
SL7 2DX
UK

Western Union

Western Union

We can accept payment by Western Union, although the minimum amount is £600. Payments less than this amount will not be collected. 

Details are available upon request contact us.

Payment via Moneygram

MoneyGram

Callagenix can accept payment by Moneygram, with £500 being the minimum amount. Payments less than this will not be collected. 

Details are available upon request contact us.

Low Watermark

The Low Watermark figure is automatically calculated to be 20% of the Operating Balance when the last payment was credited. This figure will provide a warning to allow you to top up your account manually.

Operating Vouchers

You can add money to your Account by purchasing Operating Vouchers, which work much like pre-paid telephone cards. The table below lists the Vouchers available, the value and the cost of each voucher.

Voucher (in GBP)

Cost ex. VAT (in GBP)

25.00 25.00
50.00 49.00
100.00 97.00
200.00 192.00
500.00 475.00
1000.00 945.00

Automatic Operating Vouchers

Automatic Operating vouchers work in exactly the same way as regular vouchers, except they are purchased automatically when your Operating Balance reaches your low watermark level. This is generally set at 20% of your initial payment. Our system then processes a payment for you using the details you have on file.

It's worth noting that if you choose to pay manually, rather than automatically, your number will stop working if your account balance hits zero. You may then be subject to a number reconnection charge to re-activate it.

Automatic Operating Vouchers can only be used if you have selected card or direct debit as your payment method.

To get started, please call us on +44 (0) 333 247 00 00 or send us a message

Revenue Payments

Any monies earned via revenue numbers accumulate and when applicable can be paid to the account holder.

The terms and conditions governing revenue payments are dependent upon how the number is operated and the number type. With Callagenix numbers can be setup on Basic service (routed to UK landlines) or with Advanced Services. The conditions and options for revenue payments are outlined below along with those specific to each setup

Payment Conditions

Payments of monies generated from revenue numbers can only be made once the following conditions are met:

  • completed self-billing forms and number order form
  • account details completed and validated
  • PSA (Phone-paid Services Authority) registration provided if required (Premium Rate only)
  • supplied 'proof of id' documents as requested during account and number setup.
  • accrued a minimum amount of £100.00 within 12 months...
  • payment in sterling
  • payment by bank transfer (uk banks only)

Basic Service

Revenues are calculated monthly in arrears, Revenue is paid monthly in arrears. A payment will be made for all revenues earned over the period since the last payment or the last 12 months, as long as the revenues owing are greater than 100 pounds.

Assuming the account has completed the Number Order and Self Billing forms then a Self Billing invoice is generated and sent out monthly.

Advanced Service

Any revenues earned are accrued into the account Operating Balance at the end of each call; it is therefore automatically used to fund service charges and any other charges incurred by the account.

Revenue remaining in the operating balance is available to be paid once the revenue exceeds 100.00 pounds. As the revenue is paid into the operating balance, a surplus figure is calculated, which takes into account an operating balance threshold for the next month (by default 50 pounds). It is this surplus that is payable on request.

Premium Rate numbers are governed by the regulatory body Phone-paid Services Authority. The first revenue payment will be made in 6 weeks, with ongoing payments made monthly thereafter in line with the regulator's code of practice.

Your Operating Balance may be checked online at any time by logging into your account.

To get started, please call us on +44 (0) 333 247 00 00 or send us a message

Advanced Service Pricing

The cost of operating a number, or numbers, with one or more of our Advanced Services depends on a number of factors.

These include the number(s) you choose to operate (e.g. 01/02, 0800, etc.), which of our primary advanced services your number is then attached to, and whether or not the call is subsequently diverted elsewhere after it has been handled by one of our services. If you choose any additional features this can also sometimes affect the overall cost.

It can be confusing at first but we're always available to help you work it out. Once you have decided which numbers and services you want to use it's actually straightforward to calculate the costs. Below you'll find a short summary of the different elements involved, as well as costings for each.

If you only need a simple solution, you can choose a UK 08 number (e.g. the 0800, 0844 and 0871 ranges) or an 03 number (e.g. 0333 or 0300) and then forward all calls made to it to your regular UK landline using our Basic Service.

Our Advanced Services are there for when you want to use a different number number, or you need to handle your call in a more sophisticated way than just a simple divert to a landline.

Pricing of Advanced Services

With the Advanced Service when your number is dialled, the call (Inbound Call) is delivered to the Advanced Service (Service Rental) attached to the number, this service may depending on the settings run other services, record a message or divert the call to other telephone numbers (Outbound Call).

Pricing is therefore made up of the following elements:

  1. Inbound Call, depends upon the number dialled, it may cost you money (e.g. 0800, international, etc.) or it may pay you money (e.g. 0871, 090 premium rate etc..).
  2. Service Rental, the service attached to the phone number.
  3. Outbound Call, cost of the call if diverted to another number (landline, mobile or international).
  4. Additional Features, such as Call Recording, Studio Prompts, SMS alerts etc.

To see details on the various Payment Options available click here.

Inbound Call

When you receive a call are received there may be an inbound call charge, no charge at all, or you may even earn some revenue (e.g. with the 0870 national rate, 0871 rate 10ppm, premium rate numbers).

This is dependent on the number range you have chosen to receive calls on.

See the tables below for details:

UK Phone Numbers

Number Type Call Charge Notes
0800 Freephone From 3.5ppm Basic and Advanced See our 0800 number bundles
03xx Number 2ppm Basic and Advanced See our 03 number bundles
0870 Number 2ppm Basic and Advanced See our 0870 number bundles
UK Regional 2ppm Only Advanced Service
0845 Number No call charge Basic and Advanced
0844 Number Earns 1.25ppm Basic and Advanced
0871 Number Earns 3ppm Basic and Advanced
0872 Number Earns 2ppm Basic and Advanced
070x Number 0ppm Only Advanced Service
090x Number 10ppm to 150ppm. More info Only Advanced Service
International Number Varies Only Advanced Service See our available international numbers
All Available Number Types

Revenues paid are calculated per call – conditions apply

The cost to caller will vary as the caller may be ringing from abroad, mobile or pay phone using a variety of providers.

Please see the Premium Rate Information page for more details on premium rate 090 numbers.

Advanced Service Rental

The Advanced Service Rental is charged daily for each service which is attached to a live (non-test) telephone number.

The service rental covers the use of 4 lines at any one time. Additional lines used incur a charge of 30p, see here for more information.

Service Costs

Service Type Daily Rental When Attached
to a Live Number
When Added
to a Live Service
Approx. Monthly Rental Cost
Information Line 40p Free £12 pounds
Answerphone 40p Free £12 pounds
Call Divert 40p Free £12 pounds
Call Forward & Record 40p Free £12 pounds
Fax to Email 40p Free £12 pounds
Group Divert 70p Free £21 pounds
Time of Day 70p Free £21 pounds
Virtual Switchboard 70p Free £21 pounds
PIN Entry 70p Free £21 pounds
Caller Select 70p Free £21 pounds
Call Conference 30p Free £9 pounds
ACD Login 30p Free £9 pounds
Voicemail Retrieval 30p Free £9 pounds

Outbound Call

Oubound Call charges are only incurred if an Advanced Service diverts the call onto another telephone number, the cost of the outbound call is dependent on the number you are diverting to.

The table below highlights the most common numbers. If you are unsure of the costs involved then please try out the Divert Cost Calculator or contact us to talk to one of our representatives.

UK Outbound Calls

Destination Peak Evening Weekend
UK Landline 2ppm 2ppm 2ppm
IP Telephony 0ppm 0ppm 0ppm
Mobile 15ppm 10ppm 6ppm
International All Route Costs
Divert Cost Calculator

Outbound Calls and Callagenix IP Telephony 

Callagenix IP Telephony (VOIP) can be setup to receive diverted calls from your services, in which case the call charge is 0p per minute.

Our services can also be used to make outbound calls, in which case the outbound call charges are as in the table above. There is further information on our IP Telephony in the Additional Features section below, or you can click here for full details.

Additional Features

There are some other charges that can be incurred, they are all optional extra and are listed below:

Memorable Numbers

Memorable numbers are just the same as regular numbers except they are easier to dial and remember, e.g. numbers such as 0870 112233 or 0870 1234567.

We offer a range of Silver and Gold numbers (categorised according to how memorable they are) which are available for a small one-off fee. If you have a special number request please contact us to check availability and to receive a quote.

Memorable Gold and Silver Numbers

Service Type Cost
Silver From £75
Gold From £150
Special number request From £75

Optional SMS Text Alerts

When you receive a voicemail or fax you may also choose to receive an SMS text notification sent to your mobile to alert you.

All SMS texts are date and time stamped along with the caller's CLI (Caller Line Identification), as long as it's not being withheld.

You can turn text notifications on and off by changing the mailbox settings in your online control panel.

Each SMS message sent is charged at a fixed rate of 12p.

Call Recording and Message Archiving

Any call received or made by the Callagenix system may be recorded, this facility is included in the Message Archive Reporting and Retrieval (MARR) package. As part of this all messages and recordings are archived from your mailboxes and may be retrieved online via a comprehensive reporting system and FTP. For more details click here.

Call Recording and Message Archiving

Description Cost (£)
Base Package (up to 5000 minutes recording) £25 per month
Additional 5000 minutes or part thereof £10 per month
Recording Time Included
Minimum Archive Period 3 months

Multiple Simultaneous Phone Lines

When you operate a service with Callagenix you are automatically allocated up to 4 simultaneous lines within the price of your daily service charge. If you use more then 4 lines at any one time then an additional line charge will be debited from your operating balance.

Each additional simultaneous line is charged at the rate of 30p/day.

This charge is applied on a daily basis and is calculated using a 7-day moving maximum. NB. If you require more than 4 simultaneous lines regularly, please call us for discounted rates. 

Professional Voice Recording

If you don't want to use our default prompts, you can have them professionally recorded for a small additional fee instead.

The standard routing quote is £35, with each additional word (up to 6 text characters in length) costing 50p extra.

Please contact us for further information and a full quotation.

IP Telephony

There is no setup or fixed monthly charges for IP Telephony use.

Call charges are the standard published outbound rate for making calls, see here.

There are no call charges for receiving a call from Callagenix service or another Callagenix IP telephony device.

There is a 30p per day usage charge for each Callagenix IP Telephony registration that receives a call from a Callagenix service, or that makes a call to an external number (i.e. not a Callagenix IP telephony number).

Callagenix VoIP IP Telephony Charges

Setup FREE
Outbound call costs As per published outbound rates
Inbound call charge FREE
Monthly Rental FREE
Usage Charge* 30p per day

*The usage charge applies if a Callagenix IP Telephony registration makes or receives a non Callagenix IP Telephony call.

Transferring Between a Basic Service and Advanced Services

You can upgrade from a Basic Service to an Advanced Services (or Services) at any time at no cost.

You are also free to downgrade from an Advanced Service to the Basic Service whenever you want. If you have been using the Advanced Service for more than 30 days there is no charge for this. If you have been using it for less than 30 days there is a one-off charge of £9 to switch to the Basic Service.

To get started, please call us on +44 (0) 333 247 00 00 or send us a message

03xx Number Bundles

Standard Bundles

When using 03xx numbers on a Basic Service, there is a choice of different packages covering monthly and annual billing and both high and low volume numbers. Customers with multiple numbers can mix and match the package options to allow them to effectively manage the numbers they wish to operate on their account.

For a full description of how packages operate please see Basic Service Pricing.

Standard 03xx Package

Monthly

Annually

Package cost £10 £30 £60 £100 £250 £500 £1000 £40 £60
Minutes in package 500 1500 3000 5000 12500 25000 50000 1000 1500
Billed Monthly Annually or when minutes used whichever is earlier
Rollover minutes Unused minutes from previous month are rolled over to following month only No rollover minutes
Package rate 2 pence per minute 4 pence per minute
Over package rate 3 pence per minute 4.5 pence per minute

Low volume multi-number packages

Callagenix are aware that some customers have a requirement for a low volume solution where they have a large allocation of numbers. Callagenix have implemented a set of packages to allow customers to cater for this. The Low Volume packages must be purchased as a minimum of 10 numbers with each of the costs and minute allocations shown in the table applying to all of the numbers within that package.

Low Volume, Multi Number

Monthly

Annually

Package cost £2.60 £2.40 £2.20 £2.00 £30 £28 £26 £24
Minutes in package 60 57 54 50 750 700 650 600
Billed Monthly Annually or when minutes used whichever is earlier
Rollover minutes No rollover minutes No rollover minutes
Package rate 4.3 4.2 4.1 4 4
Over package rate 4.3 4.2 4.1 4 4

If you already have an 03xx number and would like to take advantage of our call rates or revenues, or use our intelligent phone services, you may be able to port your number to us.  For more details please click here.

To get started, please call us on +44 (0) 333 247 00 00 or send us a message

0870 Number Bundles

Standard bundles

When using 0870 numbers on a Basic Service, there is a choice of different packages covering monthly and annual billing and both high and low volume numbers. Customers with multiple numbers can mix and match the package options to allow them to effectively manage the numbers they wish to operate on their account.

For a full description of how packages operate please see Basic Service Pricing.

Standard 0870 Package

Monthly

Annually

Package cost £10 £30 £60 £100 £250 £500 £1000 £40 £60
Minutes in package 500 1500 3000 5000 12500 25000 50000 1000 1500
Billed Monthly Annually or when minutes used whichever is earlier
Rollover minutes Unused minutes from previous month are rolled over to following month only No rollover minutes
Package rate 2 pence per minute 4 pence per minute
Over package rate 3 pence per minute 4.5 pence per minute

Low volume multi-number packages

Callagenix are aware that some customers have a requirement for a low volume solution where they have a large allocation of numbers. Callagenix have implemented a set of packages to allow customers to cater for this. The Low Volume packages must be purchased as a minimum of 10 numbers with each of the costs and minute allocations shown in the table applying to all of the numbers within that package.

Low Volume, Multi Number

Monthly

Annually

Package cost £2.60 £2.40 £2.20 £2.00 £30 £28 £26 £24
Minutes in package 60 57 54 50 750 700 650 600
Billed Monthly Annually or when minutes used whichever is earlier
Rollover minutes No rollover minutes No rollover minutes
Package rate 4.3 4.2 4.1 4 4
Over package rate 4.3 4.2 4.1 4 4

If you already have an 0870 number and would like to take advantage of our call rates or revenues, or use our intelligent phone services, you may be able to port your number to us.  For more details please click here.

To get started, please call us on +44 (0) 333 247 00 00 or send us a message

0800 Freephone Bundles

Standard bundles

When using 0800 numbers on a Basic Service, there is a choice of different packages covering monthly and annual billing and both high and low volume numbers. Customers with multiple numbers can mix and match the package options to allow them to effectively manage the numbers they wish to operate on their account.

For a full description of how packages operate please see Basic Service Pricing.

Standard 0800 Package

Monthly

Annually

Package cost £10 £30 £60 £100 £250 £500 £1000 £60 £90
Minutes in package 222 667 1,334 2,223 5556 11,112 22,223 1,200 1,800
Billed Monthly Annually or when minutes used whichever is earlier
Rollover minutes Unused minutes from previous month are rolled over to following month only No rollover minutes
Package rate 4.5 pence per minute 5 pence per minute
Over package rate 5.5 pence per minute 6 pence per minute

You may have noticed that the minutes included in our bundles look a little 'uneven'. This is due to recent changes brought in by Ofcom whereby calls to 0800 and 0808 numbers are now completely free from mobiles. A knock-on effect of this is to increase the cost per call for the operator of these numbers due to the addition of a mobile surcharge. This means there are now fewer minutes per bundle than before, and it often works out to be an uneven number. You can read more about these changes here.

Low volume multi-number packages

Callagenix are aware that some customers have a requirement for a low volume solution where they have a large allocation of numbers. Callagenix have implemented a set of packages to allow customers to cater for this. The Low Volume packages must be purchased as a minimum of 10 numbers with each of the costs and minute allocations shown in the table applying to all of the numbers within that package.

Low Volume, Multi Number

Monthly

Annually

Package cost £2.60 £2.40 £2.20 £2.00 £30 £28 £26 £24
Minutes in package 42 39 37 34 500 467 434 400
Billed Monthly Annually or when minutes used whichever is earlier
Rollover minutes No rollover minutes No rollover minutes
Package rate 6.2 6.1 6 6 6
Over package rate 6.2 6.1 6 6 6

If you already have an 0800 number and would like to take advantage of our call rates or revenues, or use our intelligent phone services, you may be able to port your number to us.  For more details please click here.

To get started, please call us on +44 (0) 333 247 00 00 or send us a message

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