Basic Service Pricing
Numbers operated on a Basic Service are routed to a UK landline numbers only.
The Basic Service is only available for numbers starting 03 (0300 or 0333) or 08 (0800, 0808, 0844, 0845, 0870, 0871, 0872). With this service, calls made to one of these numbers is then diverted on to a destination number you specify. The destination number can only be a UK landline, but you can change it at any time via your online control panel. All changes come into effect virtually instantaneously.
This is the extent of the control you have with the Basic Service. If you wanted the call to be handled in any other way, or if you'd like to divert calls to a mobile or international number then you'd have to upgrade to the Advanced service.
Call bundles
The Pricing is handled differently to numbers operating on Advanced Services. If the number you choose to run with your Basic Service has call costs associated with it (i.e 03, 0800 and 0808 numbers) then you will need to purchase a call bundle for the relevant number to cover any call charges incurred.
Bundle minutes are valid for either a year in the case of less busy number, or monthly for busier numbers, they are billed monthly in advance, any unused bundle minutes are carried over to the next month, if the usage exceeds the monthly bundle then the extra minutes are charged for separately when the next month's bundle is billed.
Generate revenue
If you choose a number from the 084 and 087 ranges, then you won't be charged for any calls you receive. You can even use a revenue generating number to earn some money each month. If you have one or more revenue generating numbers and a large volume of inbound calls, then it's possible to earn a significant sum each month.
Revenue generating numbers again operate on a monthly cycle once the number is fully setup. A payment is made (via cheque or bank transfer) for all revenues earned over the period since the last payment or the last 12 months, as long as the revenues owing are greater than 50 pounds.
The following table identifies the numbers that can operate on a Basic Service and the charges associated:
Number Type |
Basic Service Billing |
---|---|
0800 Freephone | Bundle Costs |
03xx Numbers | Bundle Costs |
0870 Numbers | Bundle Costs |
0845 (Local) | Free of Charge |
0844 (5ppm) | Revenue payment |
0871 (10ppm) | Revenue payment |
0872 (8ppm) | Revenue payment |
All numbers | Advanced Service Pricing |
To get started, please call us on +44 (0) 333 247 00 00 or send us a message
International Outbound Call Costs
Country |
Dialling Code |
Callagenix cost |
---|---|---|
Afghanistan [50] | 0093 | 37.5 |
Afghanistan Mobile [870] | 009370 | 37.5 |
Alaska [875] | 001907 | 3.8 |
Albania [51] | 00355 | 17 |
Albania Mobile [52] | 0035538 | 21.75 |
Algeria [53] | 00213 | 6.75 |
Algeria Mobile [54] | 002136 | 25 |
Algeria Mobile Wataniya [878] | 002135 | 36 |
American Samoa [55] | 00684 | 14.25 |
Andorra [56] | 00376 | 5 |
Andorra Mobile [57] | 003763 | 21.75 |
Angola [58] | 00244 | 14.25 |
Angola Mobile [483] | 002449 | 21.75 |
Anguilla [59] | 001264 | 14.25 |
Antartic [69] | 006721 | 73.05 |
Antigua and Barbuda [60] | 001268 | 14.25 |
Antigua and Barbuda Mobile [48] | 001268406 | 21.75 |
Argentina [61] | 0054 | 16 |
Argentina Buenos Aires [447] | 005411 | 16 |
Argentina Mobile [62] | 00549 | 21.75 |
Armenia [63] | 00374 | 17 |
Armenia Mobile [64] | 003747 | 21.75 |
Aruba [65] | 00297 | 6.75 |
Ascension [66] | 00247 | 14.25 |
Australia [67] | 0061 | 4.8 |
Australia Mobile [68] | 006114 | 20.91 |
Australia Sydney [449] | 006128 | 4.8 |
Austria [70] | 0043 | 4.5 |
Austria Mobile [71] | 0043644 | 21.75 |
Austria Mobile Mobilkom [485] | 0043663 | 21.75 |
Austria Mobile One [486] | 0043699 | 21.75 |
Austria Mobile T [487] | 0043676 | 21.75 |
Austria Mobile Telering [72] | 0043650 | 21.75 |
Austria Vienna [73] | 00431 | 4.5 |
Azerbaijan [74] | 00994 | 6.75 |
Azerbaijan Mobile [75] | 0099450 | 21.75 |
Bahamas [76] | 001242 | 17 |
Bahrain [77] | 00973 | 6.75 |
Bahrain Mobile [78] | 0097336 | 21.75 |
Bangladesh [79] | 00880 | 17.25 |
Bangladesh Dhaka [80] | 008802 | 17.25 |
Bangladesh Mobile [81] | 008801 | 21.75 |
Barbados [82] | 001246 | 16.05 |
Barbados Mobile [475] | 00124623 | 21.75 |
Belarus [83] | 00375 | 6.75 |
Belarus Minsk [450] | 0037517 | 6.75 |
Belarus Mobile [84] | 0037529 | 23.55 |
Belgium [85] | 0032 | 4.5 |
Belgium Brussels [87] | 00322 | 4.5 |
Belgium Mobile [88] | 003217 | 21.75 |
Belgium Mobile Mobistar [488] | 003249 | 21.75 |
Belgium Mobile Orange [489] | 003248 | 21.75 |
Belgium Mobile Proximus [490] | 003247 | 21.75 |
Belize [89] | 00501 | 6.75 |
Benin [90] | 00229 | 6.75 |
Bermuda [91] | 001441 | 14.25 |
Bhutan [92] | 00975 | 14.25 |
Bolivia [93] | 00591 | 14.25 |
Bolivia La Paz [491] | 0059122 | 14.25 |
Bolivia Mobile [94] | 005917 | 21.75 |
Bosnia [95] | 00387 | 6.75 |
Bosnia Mobile [96] | 003876 | 21.75 |
Bosnia Sarajevo [97] | 0038733 | 6.75 |
Botswana [98] | 00267 | 6.75 |
Botswana Mobile [492] | 002677 | 21.75 |
Brazil [99] | 0055 | 6.75 |
Brazil Mobile [100] | 0055117 | 21.75 |
Brazil Rio [101] | 005521 | 6.75 |
Brazil Sao Paulo [102] | 005511 | 6.75 |
Brunei [104] | 00673 | 14.25 |
Brunei Mobile [880] | 00673227 | 49.5 |
Bulgaria [105] | 00359 | 6.75 |
Bulgaria Mobile [106] | 0035917 | 21.75 |
Bulgaria Sofia [107] | 003592 | 6.75 |
Burkina Faso [108] | 00226 | 25 |
Burundi [109] | 00257 | 14.25 |
Cambodia [110] | 00855 | 14.25 |
Cambodia Mobile [493] | 0085510 | 21.75 |
Cameroon [111] | 00237 | 6.75 |
Cameroon Mobile [494] | 002375 | 21.75 |
Canada [112] | 001204 | 3.8 |
Cape Verde [113] | 00238 | 19 |
Cape Verde Mobile [881] | 002389 | 27 |
Cayman Islands [114] | 001345 | 6.75 |
Cayman Islands Mobile [882] | 001345323 | 88.5 |
Central African Republic [115] | 00236 | 42 |
Central African Republic Mobile[115] | 00236 | 46 |
Chad [116] | 00235 | 50 |
Chile [117] | 0056 | 6.75 |
Chile Mobile [118] | 00568 | 21.75 |
Chile Santiago [119] | 00562 | 6.75 |
China [120] | 0086 | 4.8 |
China Beijing [121] | 008610 | 4.8 |
China Mobile [122] | 008613 | 21.75 |
Christmas Island [124] | 0061891006 | 6.75 |
Cocos Islands [125] | 0061891010 | 6.75 |
Colombia [126] | 0057 | 15 |
Colombia Bogota [127] | 005712 | 15 |
Colombia Mobile [476] | 00572 | 21.75 |
Colombia Mobile [476] | 00573 | 21.75 |
Comoros Islands [128] | 002691 | 6.75 |
Congo [129] | 00242 | 31 |
Congo Mobile [883] | 002424 | 36 |
Cook Islands [130] | 00682 | 14.25 |
Costa Rica [131] | 00506 | 6.75 |
Costa Rica Mobile [132] | 005061 | 21.75 |
Croatia [133] | 00385 | 6.75 |
Croatia Mobile [134] | 003859 | 21.75 |
Croatia Zagreb [451] | 003851 | 6.75 |
Cuba [135] | 0053 | 65.55 |
Cuba Guatanamo Bay [496] | 005399 | 65.55 |
Cyprus [136] | 00357 | 6.75 |
Cyprus Mobile [137] | 00357700 | 13.05 |
Czech Republic [138] | 00420 | 4.5 |
Czech Republic Mobile [139] | 0042060 | 21.75 |
Czech Republic Prague [140] | 004202 | 4.5 |
Demo. Rep. of Congo [141] | 00243 | 14.25 |
Demo. Rep. of Congo Mobile [49 | 002437 | 21.75 |
Denmark [142] | 0045 | 4.5 |
Denmark Copenhagen [452] | 00453 | 4.5 |
Denmark Mobile [143] | 00452 | 21.75 |
Denmark Mobile Sonofon [144] | 0045206 | 21.75 |
Denmark Mobile Tele Denmark [4 | 0045201 | 21.75 |
Diego Garcia [145] | 00246 | 14.25 |
Djibouti [146] | 00253 | 14.25 |
Dominica [147] | 001767 | 14.25 |
Dominica Mobile [884] | 001767225 | 52.5 |
Dominican Republic [148] | 001809 | 14.25 |
Dominican Republic Mobile [149 | 001809204 | 21.75 |
East Timor [150] | 00670 | 97.05 |
Ecuador [151] | 00593 | 14.25 |
Ecuador Mobile [152] | 005939 | 21.75 |
Ecuador Quito [153] | 005932 | 14.25 |
Egypt [154] | 0020 | 21.75 |
Egypt Cairo [499] | 00202 | 21.75 |
Egypt Mobile [155] | 002010 | 21.75 |
El Salvador [156] | 00503 | 20 |
El Salvador Mobile [157] | 005037 | 21.75 |
EMS Satellite [657] | 0088213 | 270 |
Equatorial Guinea [158] | 00240 | 24 |
Eritrea [159] | 00291 | 6.75 |
Estonia [160] | 00372 | 6.75 |
Estonia Mobile [161] | 003725 | 30 |
Ethiopia [162] | 00251 | 6.75 |
Ethiopia Mobile [800] | 002519 | 21.75 |
Falkland Islands [163] | 00500 | 14.25 |
Faroe Islands [164] | 00298 | 29.55 |
Fiji [165] | 00679 | 14.25 |
Finland [166] | 00358 | 4.5 |
Finland Helsinki [167] | 003589 | 4.5 |
Finland Mobile [168] | 003584 | 21.75 |
Finland Mobile Radiolinja [801 | 0035846 | 21.75 |
Finland Mobile Sonera [802] | 0035840 | 21.75 |
France [169] | 0033 | 4.5 |
France Lille [454] | 0033320 | 4.5 |
France Marseilles [453] | 0033491 | 4.5 |
France Mobile [170] | 00336 | 21.75 |
France Mobile Bouygues [171] | 0033653 | 21.75 |
France Mobile Orange [172] | 0033604 | 21.75 |
France Mobile SFR [173] | 0033603 | 21.75 |
France Paris [174] | 00331 | 4.5 |
French Guyana [175] | 00594 | 14.25 |
French Polynesia [176] | 00689 | 14.25 |
Gabon [177] | 00241 | 6.75 |
Gambia [178] | 00220 | 51 |
Gambia Mobile [885] | 0022077 | 61.5 |
Georgia [179] | 00995 | 15 |
Georgia Mobile [180] | 0099577 | 21.75 |
Germany [181] | 0049 | 4.5 |
Germany Berlin [456] | 004930 | 4.5 |
Germany Frankfurt [182] | 004969 | 4.5 |
Germany Mobile [183] | 004915 | 21.75 |
Germany Mobile Eplus [184] | 0049155 | 21.75 |
Germany Mobile O2 [803] | 0049159 | 21.75 |
Germany Mobile T [804] | 0049151 | 21.75 |
Germany Mobile Vodafone [805] | 0049152 | 21.75 |
Ghana [185] | 00233 | 14.25 |
Ghana Accra [806] | 0023321 | 14.25 |
Ghana Mobile [186] | 0023320 | 21.75 |
Gibraltar [187] | 00350 | 5 |
Gibraltar Mobile [188] | 0035054 | 21.75 |
GMSS Iridium [609] | 008810 | 714 |
Greece [189] | 0030 | 4.7 |
Greece Athens [190] | 003021 | 4.5 |
Greece Mobile [191] | 003069 | 21.75 |
Greece Mobile Cosmote [807] | 0030697 | 21.75 |
Greece Mobile Panafon [192] | 0030694 | 21.75 |
Greece Mobile Telestet [193] | 0030693 | 21.75 |
Greenland [194] | 00299 | 14.25 |
Greenland Mobile [808] | 0029949 | 21.75 |
Grenada [195] | 001473 | 19 |
Grenada Mobile [477] | 0014734 | 24 |
Guadeloupe [196] | 00590 | 6.75 |
Guadeloupe Mobile [197] | 00590690 | 21.75 |
Guam [198] | 001671 | 14.25 |
Guatemala [199] | 00502 | 6.75 |
Guatemala Mobile [200] | 005025 | 21.75 |
Guinea [201] | 00224 | 35 |
Guinea Bissau [202] | 00245 | 14.25 |
Guinea Mobile [886] | 0022411 | 40.5 |
Guyana [203] | 00592 | 14.25 |
Guyana Mobile [887] | 005926 | 84 |
Haiti [204] | 00509 | 6.75 |
Haiti Mobile [205] | 00509251 | 21.75 |
Haiwii [809] | 001808 | 3.8 |
Honduras [206] | 00504 | 15 |
Honduras Mobile [869] | 005043 | 21.75 |
Hong Kong [207] | 00852 | 4.8 |
Hong Kong Mobile [208] | 0085217 | 8.4 |
Hungary [209] | 0036 | 6.75 |
Hungary Budapest [457] | 00361 | 6.75 |
Hungary Mobile [210] | 003620 | 21.75 |
Iceland [211] | 00354 | 6.75 |
Iceland Mobile [212] | 003543 | 21.75 |
India [213] | 0091 | 11 |
India Bombay [214] | 009122 | 11 |
India Calcutta [215] | 009133 | 11 |
India Madras [216] | 009144 | 11 |
India Mobile [217] | 00919 | 11 |
India Mobile BSNL [810] | 009194 | 11 |
India New Delhi [218] | 009111 | 11 |
Indonesia [219] | 0062 | 6 |
Indonesia Jakarta [220] | 006221 | 6 |
Indonesia Mobile [221] | 00628 | 21.75 |
Inmarsat AOR E Skyphone [504] | 008715 | 480 |
Inmarsat AOR EA [505] | 008711 | 600 |
Inmarsat AOR EA 64kbit [506] | 008718 | 450 |
Inmarsat AOR EB [507] | 0087130 | 372 |
Inmarsat AOR EB HSD [508] | 0087139 | 450 |
Inmarsat AOR EM [509] | 008716 | 450 |
Inmarsat AOR EM Mini [510] | 0087176 | 250.5 |
Inmarsat AOR W Skyphone [511] | 008745 | 1650 |
Inmarsat AOR WA [512] | 008741 | 450 |
Inmarsat AOR WA 64kbit [513] | 008748 | 450 |
Inmarsat AOR WB [514] | 0087430 | 372 |
Inmarsat AOR WB HSD [515] | 0087439 | 372 |
Inmarsat AOR WM [516] | 008746 | 372 |
Inmarsat AOR WM Mini [517] | 0087476 | 300 |
Inmarsat IOR A [518] | 008731 | 450 |
Inmarsat IOR A 64kbit [519] | 008738 | 450 |
Inmarsat IOR B [520] | 0087330 | 525 |
Inmarsat IOR B HSD [521] | 0087339 | 750 |
Inmarsat IOR M [522] | 008736 | 372 |
Inmarsat IOR M Mini [523] | 0087376 | 372 |
Inmarsat IOR Skyphone [524] | 008735 | 450 |
Inmarsat POR A [525] | 008721 | 450 |
Inmarsat POR A 64kbit [526] | 008728 | 450 |
Inmarsat POR B [527] | 0087230 | 450 |
Inmarsat POR B HSD [528] | 0087239 | 450 |
Inmarsat POR M [529] | 008726 | 450 |
Inmarsat POR M Mini [530] | 0087276 | 262.5 |
Inmarsat POR Skyphone [531] | 008725 | 450 |
Inmarsat SNAC B [532] | 0087030 | 450 |
Inmarsat SNAC B HSD [533] | 0087039 | 1027.5 |
Inmarsat SNAC M [534] | 008706 | 450 |
Inmarsat SNAC M Mini [535] | 0087076 | 262.5 |
Iran [222] | 0098 | 14.25 |
Iran Mobile [223] | 00989 | 21.75 |
Iran Teheran [224] | 009821 | 14.25 |
Iraq [225] | 00964 | 15 |
Iraq Bagdad [226] | 009641 | 15 |
Iraq Mobile [811] | 009647701 | 28 |
Ireland [227] | 00353 | 4 |
Ireland Dublin [228] | 003531 | 4 |
Ireland Mobile [229] | 0035382 | 21.75 |
Ireland Mobile O2 [812] | 0035386 | 21.75 |
Ireland Mobile Vodafone [813] | 0035387 | 21.75 |
Israel [230] | 00972 | 4.5 |
Israel Mobile [232] | 009725 | 21.75 |
Israel Tel Aviv [233] | 009723 | 4.5 |
Italy [234] | 0039 | 4.5 |
Italy Milan [235] | 003902 | 4.5 |
Italy Mobile [236] | 00393 | 21.75 |
Italy Mobile Telecom Italia [8 | 0039330 | 21.75 |
Italy Mobile Vodafone Omnitel | 0039340 | 21.75 |
Italy Mobile Wind [816] | 0039320 | 21.75 |
Ivory Coast [237] | 00225 | 40 |
Ivory Coast Mobile [817] | 002250 | 40 |
Jamaica [238] | 001876 | 14.25 |
Jamaica Mobile [239] | 001876208 | 21.75 |
Japan [240] | 0081 | 4.5 |
Japan Mobile [241] | 008170 | 20.03 |
Japan Tokyo [243] | 00813 | 4.5 |
Jordan [244] | 00962 | 14.25 |
Jordan Mobile [245] | 0096273 | 21.75 |
Kazakhstan [246] | 00731 | 10 |
Kazakhstan Mobile [247] | 007300 | 21.75 |
Kenya [248] | 00254 | 6.75 |
Kenya Mobile [478] | 002547 | 21.75 |
Kenya Nairobi [818] | 0025420 | 6.75 |
Kiribati [249] | 00686 | 14.25 |
Korea North [250] | 00850 | 52.05 |
Korea South [251] | 0082 | 4.7 |
Korea South Mobile [252] | 00821 | 21.75 |
Korea South Seoul [253] | 00822 | 4.5 |
Kuwait [254] | 00965 | 6.75 |
Kuwait Mobile [255] | 009656 | 21.75 |
Kyrgyzstan [256] | 00996 | 6.75 |
Kyrgyzstan Mobile [257] | 00996502 | 21.75 |
Laos [258] | 00856 | 14.25 |
Latvia [259] | 00371 | 16.05 |
Latvia Mobile [260] | 0037158 | 45 |
Lebanon [261] | 00961 | 14.25 |
Lebanon Beirut [262] | 009611 | 14.25 |
Lebanon Mobile [263] | 009613 | 21.75 |
Lesotho [264] | 00266 | 32 |
Lesotho Mobile [888] | 002665 | 45 |
Liberia [265] | 00231 | 6.75 |
Libya [266] | 00218 | 6.75 |
Libya Mobile [479] | 0021891 | 21.75 |
Liechtenstein [267] | 00423 | 5 |
Liechtenstein Mobile [268] | 004236 | 21.75 |
Lithuania [269] | 00370 | 6.75 |
Lithuania Mobile [270] | 003706 | 21.75 |
Luxembourg [271] | 00352 | 4.5 |
Luxembourg Mobile [272] | 00352020 | 21.75 |
Luxembourg Mobile Luxgsm [820] | 00352021 | 21.75 |
Luxembourg Mobile Pet [821] | 00352091 | 21.75 |
Macau [273] | 00853 | 14.25 |
Macau Mobile [274] | 0085366 | 21.75 |
Macedonia [275] | 00389 | 6.75 |
Macedonia Mobile [276] | 0038951 | 21.75 |
Madagascar [277] | 00261 | 14.25 |
Madagascar Mobile [822] | 0026130 | 21.75 |
Malawi [278] | 00265 | 30 |
Malaysia [279] | 0060 | 4.5 |
Malaysia Kuala Lumpur [459] | 00603 | 4.5 |
Malaysia Mobile [280] | 00601 | 7.8 |
Maldives Islands [281] | 00960 | 14.25 |
Mali [282] | 00223 | 21 |
Mali Mobile [873] | 002236 | 32 |
Malta [283] | 00356 | 5 |
Malta Mobile [284] | 0035607 | 21.75 |
Marshall Islands [285] | 00692 | 14.25 |
Martinique [286] | 00596 | 6.75 |
Martinique Mobile [823] | 00596696 | 21.75 |
Mauritania [287] | 00222 | 14.25 |
Mauritius [288] | 00230 | 17 |
Mayotte [289] | 002696 | 29.55 |
Mexico [290] | 0052 | 11.55 |
Mexico City [460] | 005255 | 6.3 |
Micronesia [291] | 00691 | 7.05 |
Moldova [293] | 00373 | 30 |
Moldova Mobile [824] | 003736 | 21.75 |
Monaco [294] | 00377 | 5 |
Monaco Mobile - KFOR [296] | 0037744 | 32.55 |
Monaco Mobile [295] | 003776 | 13.05 |
Mongolia [297] | 00976 | 14.25 |
Montenegro [853] | 003818 | 14.25 |
Montenegro Mobile [854] | 0038167 | 16.05 |
Montserrat [298] | 001664 | 14.25 |
Morocco [299] | 00212 | 9 |
Morocco Casablanca [461] | 0021222 | 9 |
Morocco Mobile [300] | 002126 | 33 |
Morocco Mobile Meditel [826] | 0021260 | 33 |
Morocco Rabat [462] | 0021237 | 9 |
Mozambique [301] | 00258 | 14.25 |
Myanmar [302] | 0095 | 29.55 |
Namibia [303] | 00264 | 37.05 |
Namibia Mobile [827] | 0026481 | 21.75 |
Nauru [304] | 00674 | 14.25 |
Nepal [305] | 00977 | 14.25 |
Nepal Kathmandu [828] | 009771 | 14.25 |
Nepal Mobile [889] | 0097798 | 72 |
Netherlands [306] | 0031 | 4.5 |
Netherlands Amsterdam [307] | 003120 | 4.5 |
Netherlands Antilles [308] | 00599 | 22.05 |
Netherlands Antilles Mobile [8 | 005993180 | 22.5 |
Netherlands Mobile [309] | 00316 | 21.75 |
Netherlands Mobile BEN [830] | 0031614 | 21.75 |
Netherlands Mobile KPN [831] | 0031610 | 21.75 |
Netherlands Mobile O2 [832] | 0031616 | 21.75 |
Netherlands Mobile Vodafone [8 | 0031611 | 21.75 |
New Caledonia [310] | 00687 | 14.25 |
New Caledonia Mobile [834] | 0068776 | 21.75 |
New Zealand [311] | 0064 | 4.8 |
New Zealand Auckland [463] | 00649 | 4.8 |
New Zealand Mobile [312] | 00642 | 21.75 |
Nicaragua [313] | 00505 | 6.75 |
Nicaragua Mobile [314] | 00505776 | 21.75 |
Niger Premium [315] | 00227 | 90 |
Nigeria [316] | 00234 | 14.25 |
Nigeria Lagos [835] | 002341 | 14.25 |
Nigeria Mobile [317] | 0023480 | 21.75 |
Nigeria Mobile Econet [836] | 00234802 | 21.75 |
Nigeria Mobile Globacom [837] | 00234805 | 21.75 |
Nigeria Mobile MTN [838] | 00234803 | 21.75 |
Nigeria Mobile Nitel [839] | 00234804 | 21.75 |
Niue [318] | 00683 | 14.25 |
Norfolk Islands [319] | 006723 | 59.55 |
Northern Mariana Islands [322] | 001670 | 13.05 |
Norway [320] | 0047 | 3 |
Norway Mobile [321] | 00474 | 17.04 |
Norway Mobile Netcom [840] | 004792 | 17.25 |
Norway Mobile Telenor [841] | 004790 | 17.25 |
Norway Oslo [465] | 004722 | 3 |
Oman [323] | 00968 | 6.75 |
Oman Mobile [890] | 009689 | 73.5 |
Pakistan [324] | 0092 | 26.55 |
Pakistan Karachi [325] | 009221 | 26.55 |
Pakistan Lahore [842] | 009242 | 26.55 |
Pakistan Mobile [326] | 00923 | 21.75 |
Palau [327] | 00680 | 14.25 |
Palestine [328] | 00970 | 13.05 |
Palestine Mobile [480] | 0097059 | 21.75 |
Panama [329] | 00507 | 6.75 |
Panama City [843] | 005072 | 6.75 |
Panama Mobile [330] | 005076 | 21.75 |
Papua New Guinea [331] | 00675 | 14.25 |
Paraguay [332] | 00595 | 6.75 |
Paraguay Mobile [844] | 0059596 | 21.75 |
Peru [333] | 0051 | 6.75 |
Peru Lima [334] | 00511 | 6.75 |
Peru Mobile [335] | 005119 | 21.75 |
Philippines [336] | 0063 | 17 |
Philippines Manila [466] | 00632 | 17 |
Philippines Mobile [337] | 00639 | 21.75 |
Philippines Mobile Globe [876] | 0063915 | 21.75 |
Philippines Mobile Smart [877] | 0063910 | 21.75 |
Poland [338] | 0048 | 4.5 |
Poland Mobile [339] | 004850 | 21.75 |
Poland Warsaw [340] | 004822 | 4.5 |
Portugal [341] | 00351 | 4.5 |
Portugal Lisbon [342] | 0035121 | 4.5 |
Portugal Mobile [343] | 00351169 | 21.75 |
Portugal Mobile Optimus [847] | 0035193 | 21.75 |
Portugal Mobile Telecel [848] | 0035191 | 21.75 |
Portugal Mobile TMN [849] | 0035196 | 21.75 |
Puerto Rico [344] | 001787 | 14.25 |
Qatar [345] | 00974 | 6.75 |
Qatar Mobile [346] | 009742 | 21.75 |
Reunion [347] | 00262 | 67.05 |
Reunion Mobile [348] | 00262692 | 21.75 |
Romania [349] | 0040 | 14.25 |
Romania Bucharest [350] | 004021 | 14.25 |
Romania Mobile [351] | 00407 | 21.75 |
Russia [352] | 007 | 5.7 |
Russia Mobile [353] | 00734348 | 18.9 |
Russia Moscow [354] | 007095 | 4.5 |
Russia Overlay [850] | 007501 | 5.7 |
Russia St Petersburg [355] | 007812 | 4.64 |
Rwanda [356] | 00250 | 14.25 |
San Marino [357] | 00378 | 21.75 |
San Marino [357] | 003788 | 21.75 |
Sao Tome and Principe [358] | 00239 | 104.55 |
Saudi Arabia [359] | 00966 | 28.05 |
Saudi Arabia Mobile [481] | 009665 | 21.75 |
Saudi Arabia Riyadh [467] | 009661 | 28.05 |
Senegal [360] | 00221 | 50 |
Senegal Dakar [851] | 002218 | 50 |
Senegal Mobile [852] | 002215 | 21.75 |
Serbia [361] | 00381 | 16.05 |
Serbia Belgrade [468] | 0038111 | 16.05 |
Serbia Mobile [362] | 003816 | 25 |
Seychelles [363] | 00248 | 6.75 |
Sierra Leone [364] | 00232 | 6.75 |
Sierra Leone Mobile [872] | 0023223 | 21.75 |
Singapore [365] | 0065 | 4.5 |
Singapore Mobile [366] | 00659 | 6.3 |
Slovakia [367] | 00421 | 5 |
Slovakia Bratislava [469] | 004212 | 5 |
Slovakia Mobile [368] | 004219 | 21.75 |
Slovenia [369] | 00386 | 6.75 |
Slovenia Mobile [370] | 0038630 | 21.75 |
Solomon Islands [371] | 00677 | 14.25 |
Somalia [372] | 00252 | 6.75 |
South Africa [373] | 0027 | 5 |
South Africa J'sburg [374] | 002711 | 5 |
South Africa Mobile [375] | 002772 | 30 |
Spain [376] | 0034 | 4.5 |
Spain Madrid [378] | 003491 | 4.5 |
Spain Mobile [379] | 00346 | 21.75 |
Spain Mobile Airtel [856] | 0034600 | 21.75 |
Spain Mobile Amena [857] | 0034605 | 21.75 |
Spain Mobile Telefonica [858] | 0034606 | 21.75 |
Speaking Clock [606] | 00123 | 7.02 |
Sri Lanka [380] | 0094 | 17.25 |
Sri Lanka Colombo [472] | 009411 | 17.25 |
Sri Lanka Mobile [381] | 00947 | 18.3 |
St. Helena [382] | 00290 | 14.25 |
St. Kitts and Nevis [383] | 001869 | 29.55 |
St. Lucia [384] | 001758 | 29.55 |
St. Pierre and Miquelon [385] | 00508 | 37.05 |
St. Vincent Grenadines [386] | 001784 | 32.55 |
Sudan [387] | 00249 | 6.75 |
Surinam [388] | 00597 | 6.75 |
Surinam Mobile [859] | 005978 | 21.75 |
Swaziland [389] | 00268 | 6.75 |
Sweden [390] | 0046 | 4.5 |
Sweden Mobile [391] | 0046675 | 17.55 |
Sweden Mobile Comviq [392] | 0046252 | 21.75 |
Sweden Mobile Telia [393] | 004610 | 21.75 |
Sweden Mobile Vodafone [394] | 0046674 | 21.75 |
Sweden Stockholm [395] | 00468 | 4.5 |
Switzerland [396] | 0041 | 4.5 |
Switzerland Mobile Orange [860 | 004178 | 21.75 |
Switzerland Mobile Sunrise [86 | 004176 | 21.75 |
Switzerland Mobile Swisscom [8 | 004174 | 21.75 |
Switzerland Zurich [398] | 004101 | 4.5 |
Syria [399] | 00963 | 38.55 |
Syria Mobile [891] | 0096392 | 81 |
Taiwan [400] | 00886 | 5.7 |
Taiwan Mobile [401] | 0088660 | 21.75 |
Taiwan Taipei [402] | 008862 | 4.8 |
Tajikistan [403] | 00992 | 6.75 |
Tanzania [404] | 00255 | 6.75 |
Tanzania Dar Es Salaam [863] | 0025522 | 6.75 |
Thailand [405] | 0066 | 6 |
Thailand Bangkok [406] | 00662 | 6 |
Thailand Mobile [407] | 00661 | 8 |
Thuraya Satellite [408] | 0088216 | 96 |
Togo [409] | 00228 | 6.75 |
Tokelau Islands [410] | 00690 | 58.05 |
Tonga [411] | 00676 | 14.25 |
Trinidad and Tobago [412] | 001868 | 14.25 |
Tunisia [413] | 00216 | 6.75 |
Tunisia Mobile [864] | 002169 | 21.75 |
Turkey [414] | 0090 | 14.25 |
Turkey Ankara [473] | 0090312 | 14.25 |
Turkey Istanbul [415] | 0090212 | 14.25 |
Turkey Mobile [416] | 00905 | 50 |
Turkey Mobile Telsim [865] | 009054 | 50 |
Turkey Mobile Turkcell [866] | 0090532 | 50 |
Turkey North Cyprus [417] | 0090392 | 6.75 |
Turkmenistan [418] | 00993 | 29.55 |
Turks and Caicos [419] | 001649 | 6.75 |
Tuvalu [420] | 00688 | 82.05 |
Uganda [421] | 00256 | 6.75 |
Uganda Mobile [874] | 002563 | 21.75 |
Ukraine [422] | 00380 | 6.75 |
Ukraine Kiev [423] | 0038044 | 6.75 |
Ukraine Mobile [424] | 0038039 | 21.75 |
United Arab Emirates [425] | 00971 | 12 |
United Arab Emirates Abu Dhabi | 009712 | 12 |
United Arab Emirates Mobile [4 | 0097149 | 12 |
Uruguay [427] | 00598 | 6.75 |
Uruguay Mobile [428] | 005989 | 21.75 |
USA [430] | 0010 | 3.8 |
Uzbekistan [431] | 00998 | 37.05 |
Uzbekistan Mobile [867] | 0099892 | 21.75 |
Vanuatu [432] | 00678 | 98.55 |
Venezuela [433] | 0058 | 9.75 |
Venezuela Caracas [434] | 0058212 | 9.75 |
Venezuela Mobile [435] | 005841 | 55 |
Vietnam [436] | 0084 | 43.05 |
Vietnam Hanoi [437] | 00844 | 43.05 |
Vietnam Ho Chi Minh City [438] | 00848 | 34.05 |
Vietnam Mobile [439] | 00849 | 21.75 |
Virgin Island UK [103] | 001284 | 14.25 |
Virgin Island USA [429] | 001340 | 14.25 |
Virgin Island Mobile (UK/USA) [429] | 0012845 | 23 |
Wallis and Futuna [441] | 00681 | 14.25 |
Western Samoa [442] | 00685 | 14.25 |
Yemen Arab Republic [443] | 00967 | 6.75 |
Zambia [444] | 00260 | 6.75 |
Zambia Mobile [879] | 0026095 | 21.75 |
Zimbabwe [445] | 00263 | 10 |
Zimbabwe Mobile [446] | 0026311 | 35 |
Zimbabwe Mobile Econet [868] | 0026391 | 35 |
To get started, please call us on +44 (0) 333 247 00 00 or send us a message
Revenue Numbers
We can provide you with the full range of UK revenue earning numbers.
Although the rates and charging methods may vary, all revenue generating numbers work in much the same way.
Each number is of a specific type (value) and calls to your numbers generate revenue. This revenue accumulates and is then available to be paid out to you. It can also be used to automatically offset call divert costs to mobile or international numbers, as well as any costs in operating your call services.
For details on how payments are made browse the Revenue Payments page.
Revenue Number Types |
||
---|---|---|
0844 | pays from 1ppm | caller pays 5ppm |
0871 | pays from 3ppm | caller pays 10ppm |
0872 | pays from 2ppm | caller pays 7ppm |
090x Premium Rate | rates shown below |
Premium Rate Numbers
09 Premium Rate Numbers - Pence per minute (ppm) |
||||||||
---|---|---|---|---|---|---|---|---|
Cost to caller inc VAT from a BT landline | 10 ppm |
25 ppm |
50 ppm |
60 ppm |
75 ppm |
100 ppm |
150 ppm |
|
Payout Ex VAT per min | 3.5 ppm |
12 ppm |
30 ppm |
36 ppm |
47 ppm |
66 ppm |
101 ppm |
09 Premium Rate Numbers - Pence per call (ppc) |
||||||||||
---|---|---|---|---|---|---|---|---|---|---|
Cost to caller inc VAT from a BT landline | 10 ppc |
25 ppc |
30 ppc |
40 ppc |
50 ppc |
70 ppc |
75 ppc |
100 ppc |
145 ppc |
|
Payout Ex VAT per min | 3.5 ppc |
12 ppc |
19 ppc |
TBC ppc |
30 ppc |
TBC ppc |
47 ppc |
66 ppc |
TBC ppc |
To get started, please call us on +44 (0) 333 247 00 00 or send us a message
Set Up Premium Rate Number
How to setup your Premium Rate Number
In order for you to set-up any Premium Rate 090 number, you will first need to set yourself up as a service provider by registering your organisation with the Premium Rate regulator Phone-paid Services Authority (PSA). Once you have done this we will require the following details from you, to progress the service.
Generally Premium rate services can be set up within a day or so providing all the information provided is correct.
- Email or call us with a brief overview of the service you wish to provide.
- Open a Callagenix account and provide us with acceptable ID and contact information.
- Email a copy of your registration "ORG number" and send a copy of your live licence, if your service requires one.
- Payment of fees.
1. Overview of Service
In the first instance, we suggest you email us a brief overview of the service you wish to provide. We can quickly advise if prior permission and a certificate is required, or indeed if your service is acceptable, or in need of clarification by the regulator.
You can also contact the regulator for advice and guidance if you are not sure if your service idea is valid or may require a licence. This page on their website should provide further guidance, if not please contact them direct.
It is your responsibility to ensure your service is, and remains, fully compliant with the regulator's code of practice.
2. Open a Callagenix account and provide acceptable ID
To open a Callagenix account, copy or click on the link below and complete your full name, address and contact details once logged into your administration account. Login details will be emailed to you once you have registered.
Required ID
In order to fulfill our obligations with the regulator we will also require the following:
- Two copies of ID not more than 6 months old. Acceptable forms of ID can be Credit/Debit card statements, Utility bills, Drivers licence, company registration certificate etc...
- Copy of your UK bank statement where revenue payments will be made. (we can only make payments to UK accounts).
- Signed copy of the premium rate number order form. This form is needed as it confirms your VAT status and the bank account where any revenues are to be paid.
If scanned and under 1Mb they can be emailed to sales@callagenix.com or faxed to 0333 247 0001. If faxing please include our Callagenix account number.
- PSA (Phone-paid Services Authority) contact information. We will also require detailed contact information - landline, mobile, email and postal address) for the person responsible for managing the premium rate service if this is different from the contact details held in your Callagenix account. If requested we may need to pass these details on to the regulator.
3. Registration number and live certificate (if needed)
Once you have completed the on line registration process, you will be emailed a unique service provider number (ORG123245..etc) Callagenix will need to have a copy of your Service Provider number before any premium rate numbers can be made live.
In addition, if your service requires a prior permission certificate from the regulator we will require a copy of this as well. After your service has been made live, you will need to register your number in your service provider account.
4. Callagenix fees
When your ID and contact details have been accepted, the following fees need to be paid before any service has been made live.
- Premium Rate Number setup cost £100.00
-
Premium Rate Service Fee £255.50 per year,
Revenue Payments
Your first revenue payment will be paid after the month end of the following month when the calls were made in (around 45-60days). Thereafter payments will be made monthly in arrears. The regulator does not allow payments to be made any earlier.
Payments will be made by bank transfer to the account details given on the number order form. No payments will be made until we have received the signed number order form. VAT will be added to your payments if you are VAT registered and have provided a valid VAT number.
To get started, please call us on +44 (0) 333 247 00 00 or send us a message
Payment Options
We have several different payment options available, so you can choose the best one for you.
Please take a minute to read through the requirements for Basic / Advanced services (as required), then scroll down to see the various payment options we offer and how to get started with each.
Basic Services
Chargeable numbers (0800, 0870, 03xx ) operating on a Basic Service must be associated with a Bundle Package. These are normally billed monthly or annually in advance and require the set up of a recurring payment method on the account using Direct Debit or Card.
Advanced Services
All costs involved in running a Number on an Advanced Service are taken from your Account Operating Balance. This is a real time balance of the monies in your Account. You can add money to your Account by purchasing Operating Vouchers, which work much like pre-paid telephone cards.
When you wish to increase your Operating Balance, then you merely select Add Funds to Account, select the value of voucher required and enter your card details. Once confirmed, the value of the voucher is added to your Operating Balance and the funds are available to be used as you wish.
Each day any Service Rental charges are deducted from your Operating Balance, as well as any call costs which are debited and call revenues which are credited at the end of each call.
When your Operating Balance reaches a, “low watermark” level, notification to top up your account is sent automatically by email and optionally SMS. Customers with Automatic vouchers need not respond to these emails as payment will be made automatically, but for those customers who have not setup an Automatic Operating voucher will need to make a payment before their Operating Balance runs out.
All payments and charges can be viewed in the reports section of your account. Each time a payment has been made a receipt will be sent to your email address, so please keep this up to date.
All the payment methods listed below are appropriate for purchasing Operating Vouchers
Payment Methods
Callagenix accepts payments by the following means:
Payment Method | Recurring or Automatic Method | Notes |
---|---|---|
Direct Debit | YES | Minimum £100 Auto Operating Voucher for Advanced Services. Or amount outstanding for Basic service. |
Card | YES | Online or Telephone minimum £25 Operating Voucher for Basic Services. |
Bank Transfer | NO | To Lloyds, minimum £100 plus VAT for Advanced Services. |
Cheque | FACILITY WITHDRAWN | Minimum £100 plus VAT for Advanced Services. |
Cash | FACILITY WITHDRAWN | Minimum £100 plus VAT for Advanced Services. |
Western Union | FACILITY WITHDRAWN | Minimum £600. |
The minimum payment amounts are related to the purchase of an Operating Voucher, rather than payment for other services such as studio recording or standard routing services. Any payments below the stated amount will have an administration fee of £5.00 deducted.
Direct Debit Mandate
You can fund your account automatically using a Direct Debit mandate. The minimum transfer amount is £100.00 or one month's operating costs (whichever is the greater) if using intelligent routing services, or the amount outstanding for standard routing number only services.
Transfers are not monthly, but are only made when your account balance has dropped below its low watermark level or a payment is due.
To set up a Direct Debit Mandate, please download and complete the DD mandate form and fax or post back to us. As the Direct Debit Mandate normally takes about 3 weeks to become active, you will need to fund your account by some other means for the first month.
The mandate is available as an Adobe PDF here
If you are returning it by post, please complete it and send it back to us at the following address:
Accounts Payable
Callagenix Ltd
Merlin House,
Brunel Road, Theale
Berks,
RG7 4AB
UK
Card Payment
You may also fund your account (manually or automated) by credit or debit cards. However for this facility to be set up you need to provide proof of identity, such as a copy of a utility bill, bank or card correspondence, or driver's licence, etc. (must be a document from a verifiable 3rd party with the cardholder's name and full address).
We apologise for this inconvenience. However, we are committed to reducing fraud over the Internet and this process has helped reduce the practice of “card skimming” and unauthorised card use.
Please either fax, post or email copies of such documentation and we will be able to quickly activate the online payment interface for your account. Please ensure that on all correspondence you note your Account Login name or ID number. Also, ensure you clearly indicate (circle) the cardholder's address and name.
Please note that we do not accept American Express cards as a payment method.
Please fax to: +44 (0)333 247 0001 or email payments@callagenix.com
Once activated, you can make a payment on-line via the Add Funds link within your account, or you can pay over the phone (contact us). We would strongly recommend selecting the automatic voucher option when paying, as this will automatically take a payment from your card (for the amount you have previously selected) when your account balance reaches its low watermark level. If you are using the automatic voucher option and need to change card you are paying with, please put through a manual payment with the new card as we do not store your card details. The card used for the last payment is the one that is used by our merchant when collecting the next automatic payment.
Bank Transfer
Funds can be paid directly by bank transfer to our account at Lloyds bank. Cheque or cash counter credit are no longer available as payment options. The minimum amount payable by this method is 100 pounds plus VAT.
If paying by bank transfer, please first ensure your Callagenix Account Name or ID are quoted on your payment, then send an email to sales@callagenix.com quoting:
- Callagenix Account Name or ID,
- Date of payment,
- Payment method,
- Amount,
- Account from which the payment has been made, if appropriate.
Callagenix Account Details (GBP)
Account Details (GBP) |
|
---|---|
Account name: | Callagenix Ltd |
Sort Code: | 30-95-36 |
Account No: | 61659460 |
IBAN: | GB95 LOYD 3095 3661659460 (for international transfers) |
SWIFT BIC: | LOYDGB21030 |
Paying in Euros
If you wish to pay in Euros please contact payments@callagenix.com for more information.
Low Watermark
The Low Watermark figure is automatically calculated to be 20% of the Operating Balance when the last payment was credited. This figure will provide a warning to allow you to top up your account manually.
Operating Vouchers
You can add money to your Account by purchasing Operating Vouchers, which work much like pre-paid telephone cards. The table below lists the Vouchers available, the value and the cost of each voucher.
Voucher (in GBP) |
Cost ex. VAT (in GBP) |
---|---|
25.00 | 25.00 |
50.00 | 49.00 |
100.00 | 97.00 |
200.00 | 192.00 |
500.00 | 475.00 |
1000.00 | 945.00 |
Automatic Operating Vouchers
Automatic Operating vouchers work in exactly the same way as regular vouchers, except they are purchased automatically when your Operating Balance reaches your low watermark level. This is generally set at 20% of your initial payment. Our system then processes a payment for you using the details you have on file. If you need to change or update the card details, please see Card Payment above.
It's worth noting that if you choose to pay manually, rather than automatically, your number will stop working if your account balance hits zero. You may then be subject to a number reconnection charge to re-activate it.
Automatic Operating Vouchers can only be used if you have selected card or direct debit as your payment method.
To get started, please call us on +44 (0) 333 247 00 00 or send us a message
Revenue Payments
Any monies earned via revenue numbers accumulate and when applicable can be paid to the account holder.
The terms and conditions governing revenue payments are dependent upon how the number is operated and the number type. With Callagenix numbers can be setup on Basic service (routed to UK landlines) or with Advanced Services. The conditions and options for revenue payments are outlined below along with those specific to each setup
Payment Conditions
Payments of monies generated from revenue numbers can only be made once the following conditions are met:
- completed self-billing forms and number order form
- account details completed and validated
- PSA (Phone-paid Services Authority) registration provided if required (Premium Rate only)
- supplied 'proof of id' documents as requested during account and number setup.
- accrued a minimum amount of £100.00 within 12 months...
- payment in sterling
- payment by bank transfer (uk banks only)
Basic Service
Revenues are calculated monthly in arrears, Revenue is paid monthly in arrears. A payment will be made for all revenues earned over the period since the last payment or the last 12 months, as long as the revenues owing are greater than 100 pounds.
Assuming the account has completed the Number Order and Self Billing forms then a Self Billing invoice is generated and sent out monthly.
Advanced Service
Any revenues earned are accrued into the account Operating Balance at the end of each call; it is therefore automatically used to fund service charges and any other charges incurred by the account.
Revenue remaining in the operating balance is available to be paid once the revenue exceeds 100.00 pounds. As the revenue is paid into the operating balance, a surplus figure is calculated, which takes into account an operating balance threshold for the next month (by default 50 pounds). It is this surplus that is payable on request.
Premium Rate numbers are governed by the regulatory body Phone-paid Services Authority. The first revenue payment will be made in 6 weeks, with ongoing payments made monthly thereafter in line with the regulator's code of practice.
Your Operating Balance may be checked online at any time by logging into your account.
To get started, please call us on +44 (0) 333 247 00 00 or send us a message
Advanced Service Pricing
The cost of operating a number, or numbers, with one or more of our Advanced Services depends on a number of factors.
These include the number(s) you choose to operate (e.g. 01/02, 0800, etc.), which of our primary advanced services your number is then attached to, and whether or not the call is subsequently diverted elsewhere after it has been handled by one of our services. If you choose any additional features this can also sometimes affect the overall cost.
It can be confusing at first but we're always available to help you work it out. Once you have decided which numbers and services you want to use it's actually straightforward to calculate the costs. Below you'll find a short summary of the different elements involved, as well as costings for each.
If you only need a simple solution, you can choose a UK 08 number (e.g. the 0800, 0844 and 0871 ranges) or an 03 number (e.g. 0333 or 0300) and then forward all calls made to it to your regular UK landline using our Basic Service.
Our Advanced Services are there for when you want to use a different number number, or you need to handle your call in a more sophisticated way than just a simple divert to a landline.
Pricing of Advanced Services
With the Advanced Service when your number is dialled, the call (Inbound Call) is delivered to the Advanced Service (Service Rental) attached to the number, this service may depending on the settings run other services, record a message or divert the call to other telephone numbers (Outbound Call).
Pricing is therefore made up of the following elements:
- Inbound Call, depends upon the number dialled, it may cost you money (e.g. 0800, international, etc.) or it may pay you money (e.g. 0871, 090 premium rate etc..).
- Service Rental, the service attached to the phone number.
- Outbound Call, cost of the call if diverted to another number (landline, mobile or international).
- Additional Features, such as Call Recording, Studio Prompts, SMS alerts etc.
To see details on the various Payment Options available click here.
Inbound Call
When you receive a call are received there may be an inbound call charge, no charge at all, or you may even earn some revenue (e.g. with the 0870 national rate, 0871 rate 10ppm, premium rate numbers).
This is dependent on the number range you have chosen to receive calls on.
See the tables below for details:
UK Phone Numbers |
||
---|---|---|
Number Type | Call Charge | Notes |
0800 Freephone | UK Landline callers from 2ppm, mobiles & others from 5ppm | Basic and Advanced See our 0800 number bundles |
03xx Number | 2ppm | Basic and Advanced See our 03 number bundles |
0870 Number | 2ppm | Basic and Advanced See our 0870 number bundles |
UK Regional | 2ppm | Only Advanced Service |
0845 Number | No call charge | Basic and Advanced |
0844 Number | Earns 1.25ppm | Basic and Advanced |
0871 Number | Earns 3ppm | Basic and Advanced |
0872 Number | Earns 2ppm | Basic and Advanced |
090x Number | 10ppm to 150ppm. More info | Only Advanced Service |
International Number | Varies | Only Advanced Service See our available international numbers |
All Available Number Types |
Revenues paid are calculated per call – conditions apply
The cost to caller will vary as the caller may be ringing from abroad, mobile or pay phone using a variety of providers.
Please see the Premium Rate Information page for more details on premium rate 090 numbers.
Advanced Service Rental
The Advanced Service Rental is charged daily for each service which is attached to a live (non-test) telephone number.
The service rental covers the use of 4 lines at any one time. Additional lines used incur a charge of 30p, see here for more information.
Service Costs |
||||
---|---|---|---|---|
Service Type | Daily Rental When Attached to a Live Number |
When Added to a Live Service |
Approx. Monthly Rental Cost | |
Information Line | 40p | Free | £12 pounds | |
Answerphone | 40p | Free | £12 pounds | |
Call Divert | 40p | Free | £12 pounds | |
Call Forward & Record | 40p | Free | £12 pounds | |
Fax to Email | 40p | Free | £12 pounds | |
Group Divert | 70p | Free | £21 pounds | |
Time of Day | 70p | Free | £21 pounds | |
Virtual Switchboard | 70p | Free | £21 pounds | |
PIN Entry | 70p | Free | £21 pounds | |
Caller Select | 70p | Free | £21 pounds | |
Call Conference | 30p | Free | £9 pounds | |
ACD Login | 30p | Free | £9 pounds | |
Voicemail Retrieval | 30p | Free | £9 pounds |
Outbound Call
Oubound Call charges are only incurred if an Advanced Service diverts the call onto another telephone number, the cost of the outbound call is dependent on the number you are diverting to.
The table below highlights the most common numbers. If you are unsure of the costs involved then please try out the Divert Cost Calculator or contact us to talk to one of our representatives.
UK Outbound Calls |
|||
---|---|---|---|
Destination | Peak | Evening | Weekend |
UK Landline | 2ppm | 2ppm | 2ppm |
IP Telephony | 0ppm | 0ppm | 0ppm |
Mobile | 15ppm | 10ppm | 6ppm |
International | All Route Costs | ||
Divert Cost Calculator |
Outbound Calls and Callagenix IP Telephony
Callagenix IP Telephony (VOIP) can be setup to receive diverted calls from your services, in which case the call charge is 0p per minute.
Our services can also be used to make outbound calls, in which case the outbound call charges are as in the table above. There is further information on our IP Telephony in the Additional Features section below, or you can click here for full details.
Additional Features
There are some other charges that can be incurred, they are all optional extra and are listed below:
- Memorable Numbers
- Optional SMS Text Alerts
- Call Recording and Message Archiving
- Multiple Simultaneous Phone Lines
- Professional Voice Recording
- IP Telephony
- Transfer Between Basic and Advanced Services
Memorable Numbers
Memorable numbers are just the same as regular numbers except they are easier to dial and remember, e.g. numbers such as 0870 112233 or 0870 1234567.
We offer a range of Silver and Gold numbers (categorised according to how memorable they are) which are available for a small one-off fee. If you have a special number request please contact us to check availability and to receive a quote.
Memorable Gold and Silver Numbers |
|
---|---|
Service Type | Cost |
Silver | From £75 |
Gold | From £150 |
Special number request | From £75 |
Optional SMS Text Alerts
When you receive a voicemail or fax you may also choose to receive an SMS text notification sent to your mobile to alert you.
All SMS texts are date and time stamped along with the caller's CLI (Caller Line Identification), as long as it's not being withheld.
You can turn text notifications on and off by changing the mailbox settings in your online control panel.
Each SMS message sent is charged at a fixed rate of 12p.
Call Recording and Message Archiving
Any call received or made by the Callagenix system may be recorded, this facility is included in the Message Archive Reporting and Retrieval (MARR) package. As part of this all messages and recordings are archived from your mailboxes and may be retrieved online via a comprehensive reporting system and FTP. For more details click here.
Call Recording and Message Archiving |
|
---|---|
Description | Cost (£) |
Base Package (up to 5000 minutes recording) | £25 per month |
Additional 5000 minutes or part thereof | £10 per month |
Recording Time | Included |
Minimum Archive Period | 3 months |
Multiple Simultaneous Phone Lines
When you operate a service with Callagenix you are automatically allocated up to 4 simultaneous lines within the price of your daily service charge. If you use more then 4 lines at any one time then an additional line charge will be debited from your operating balance.
Each additional simultaneous line is charged at the rate of 30p/day.
This charge is applied on a daily basis and is calculated using a 7-day moving maximum. NB. If you require more than 4 simultaneous lines regularly, please call us for discounted rates.
Professional Voice Recording
If you don't want to use our default prompts, you can have them professionally recorded for a small additional fee instead.
Please contact us for further information and a full quotation.
IP Telephony
There is no setup or fixed monthly charges for IP Telephony use.
Call charges are the standard published outbound rate for making calls, see here.
There are no call charges for receiving a call from Callagenix service or another Callagenix IP telephony device.
There is a 30p per day usage charge for each Callagenix IP Telephony registration that receives a call from a Callagenix service, or that makes a call to an external number (i.e. not a Callagenix IP telephony number).
Callagenix VoIP IP Telephony Charges |
|
---|---|
Setup | FREE |
Outbound call costs | As per published outbound rates |
Inbound call charge | FREE |
Monthly Rental | FREE |
Usage Charge* | 30p per day |
*The usage charge applies if a Callagenix IP Telephony registration makes or receives a non Callagenix IP Telephony call.
Transferring Between a Basic Service and Advanced Services
You can upgrade from a Basic Service to an Advanced Services (or Services) at any time at no cost.
You are also free to downgrade from an Advanced Service to the Basic Service whenever you want. If you have been using the Advanced Service for more than 30 days there is no charge for this. If you have been using it for less than 30 days there is a one-off charge of £9 to switch to the Basic Service.
To get started, please call us on +44 (0) 333 247 00 00 or send us a message
03xx Number Bundles
Standard Bundles
When using 03xx numbers on a Basic Service, there is a choice of different packages covering monthly and annual billing and both high and low volume numbers. Customers with multiple numbers can mix and match the package options to allow them to effectively manage the numbers they wish to operate on their account.
For a full description of how packages operate please see Basic Service Pricing.
Standard 03xx Package |
Monthly |
Annually |
|||||||
---|---|---|---|---|---|---|---|---|---|
Package cost | £10 | £30 | £60 | £100 | £250 | £500 | £1000 | £40 | £60 |
Minutes in package | 500 | 1500 | 3000 | 5000 | 12500 | 25000 | 50000 | 1000 | 1500 |
Billed | Monthly | Annually or when minutes used whichever is earlier | |||||||
Rollover minutes | Unused minutes from previous month are rolled over to following month only | No rollover minutes | |||||||
Package rate | 2 pence per minute | 4 pence per minute | |||||||
Over package rate | 3 pence per minute | 4.5 pence per minute |
Low volume multi-number packages
Callagenix are aware that some customers have a requirement for a low volume solution where they have a large allocation of numbers. Callagenix have implemented a set of packages to allow customers to cater for this. The Low Volume packages must be purchased as a minimum of 10 numbers with each of the costs and minute allocations shown in the table applying to all of the numbers within that package.
Low Volume, Multi Number |
Monthly |
Annually |
||||||
---|---|---|---|---|---|---|---|---|
Package cost | £2.60 | £2.40 | £2.20 | £2.00 | £30 | £28 | £26 | £24 |
Minutes in package | 60 | 57 | 54 | 50 | 750 | 700 | 650 | 600 |
Billed | Monthly | Annually or when minutes used whichever is earlier | ||||||
Rollover minutes | No rollover minutes | No rollover minutes | ||||||
Package rate | 4.3 | 4.2 | 4.1 | 4 | 4 | |||
Over package rate | 4.3 | 4.2 | 4.1 | 4 | 4 |
If you already have an 03xx number and would like to take advantage of our call rates or revenues, or use our intelligent phone services, you may be able to port your number to us. For more details please click here.
To get started, please call us on +44 (0) 333 247 00 00 or send us a message
0870 Number Bundles
Standard bundles
When using 0870 numbers on a Basic Service, there is a choice of different packages covering monthly and annual billing and both high and low volume numbers. Customers with multiple numbers can mix and match the package options to allow them to effectively manage the numbers they wish to operate on their account.
For a full description of how packages operate please see Basic Service Pricing.
Standard 0870 Package |
Monthly |
Annually |
|||||||
---|---|---|---|---|---|---|---|---|---|
Package cost | £10 | £30 | £60 | £100 | £250 | £500 | £1000 | £40 | £60 |
Minutes in package | 500 | 1500 | 3000 | 5000 | 12500 | 25000 | 50000 | 1000 | 1500 |
Billed | Monthly | Annually or when minutes used whichever is earlier | |||||||
Rollover minutes | Unused minutes from previous month are rolled over to following month only | No rollover minutes | |||||||
Package rate | 2 pence per minute | 4 pence per minute | |||||||
Over package rate | 3 pence per minute | 4.5 pence per minute |
Low volume multi-number packages
Callagenix are aware that some customers have a requirement for a low volume solution where they have a large allocation of numbers. Callagenix have implemented a set of packages to allow customers to cater for this. The Low Volume packages must be purchased as a minimum of 10 numbers with each of the costs and minute allocations shown in the table applying to all of the numbers within that package.
Low Volume, Multi Number |
Monthly |
Annually |
||||||
---|---|---|---|---|---|---|---|---|
Package cost | £2.60 | £2.40 | £2.20 | £2.00 | £30 | £28 | £26 | £24 |
Minutes in package | 60 | 57 | 54 | 50 | 750 | 700 | 650 | 600 |
Billed | Monthly | Annually or when minutes used whichever is earlier | ||||||
Rollover minutes | No rollover minutes | No rollover minutes | ||||||
Package rate | 4.3 | 4.2 | 4.1 | 4 | 4 | |||
Over package rate | 4.3 | 4.2 | 4.1 | 4 | 4 |
If you already have an 0870 number and would like to take advantage of our call rates or revenues, or use our intelligent phone services, you may be able to port your number to us. For more details please click here.
To get started, please call us on +44 (0) 333 247 00 00 or send us a message
0800 Freephone Bundles
Standard bundles
When using 0800 numbers on a Basic Service, there is a choice of different packages covering monthly and annual billing and both high and low volume numbers. Customers with multiple numbers can mix and match the package options to allow them to effectively manage the numbers they wish to operate on their account.
For a full description of how packages operate please see Basic Service Pricing.
Standard 0800 Package |
Monthly |
Annually |
|||||||
---|---|---|---|---|---|---|---|---|---|
Package cost | £10 | £30 | £60 | £100 | £250 | £500 | £1000 | £60 | £90 |
Minutes in package | 222 | 667 | 1,334 | 2,223 | 5556 | 11,112 | 22,223 | 1,200 | 1,800 |
Billed | Monthly | Annually or when minutes used whichever is earlier | |||||||
Rollover minutes | Unused minutes from previous month are rolled over to following month only | No rollover minutes | |||||||
Package rate | 4.5 pence per minute | 5 pence per minute | |||||||
Over package rate | 5.5 pence per minute | 6 pence per minute |
You may have noticed that the minutes included in our bundles look a little 'uneven'. This is due to recent changes brought in by Ofcom whereby calls to 0800 and 0808 numbers are now completely free from mobiles. A knock-on effect of this is to increase the cost per call for the operator of these numbers due to the addition of a mobile surcharge. This means there are now fewer minutes per bundle than before, and it often works out to be an uneven number. You can read more about these changes here.
Low volume multi-number packages
Callagenix are aware that some customers have a requirement for a low volume solution where they have a large allocation of numbers. Callagenix have implemented a set of packages to allow customers to cater for this. The Low Volume packages must be purchased as a minimum of 10 numbers with each of the costs and minute allocations shown in the table applying to all of the numbers within that package.
Low Volume, Multi Number |
Monthly |
Annually |
||||||
---|---|---|---|---|---|---|---|---|
Package cost | £2.60 | £2.40 | £2.20 | £2.00 | £30 | £28 | £26 | £24 |
Minutes in package | 42 | 39 | 37 | 34 | 500 | 467 | 434 | 400 |
Billed | Monthly | Annually or when minutes used whichever is earlier | ||||||
Rollover minutes | No rollover minutes | No rollover minutes | ||||||
Package rate | 6.2 | 6.1 | 6 | 6 | 6 | |||
Over package rate | 6.2 | 6.1 | 6 | 6 | 6 |
If you already have an 0800 number and would like to take advantage of our call rates or revenues, or use our intelligent phone services, you may be able to port your number to us. For more details please click here.
To get started, please call us on +44 (0) 333 247 00 00 or send us a message
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