Standard Routing Services

Chargeable Standard Routing service numbers (0800, 0870) must be associated with a Number Package. These are normally billed monthly or annually in advance and require the setup of a recurring payment method on the account, currently Direct Debit or Card.

Intelligent Routing Services

All costs involved in running a Callagenix service are taken from your Account Operating Balance, this is a real time balance of the monies in your Account.  You can add money to your Account by purchasing Operating Vouchers, which work much like pre-paid telephone cards.

When you wish to increase your Operating Balance, then you merely select Add Funds to Account, select the value of voucher required and enter your card details. Once confirmed the value of the voucher is added to your Operating Balance and the funds are available to be used as you wish.

Each day any service rental charges are deducted from your Operating Balance, as well as any call costs which are debited and call revenues which are credited at the end of each call. 

When your operating balance reaches a, “low watermark” level, notification to top up your account is sent automatically by email and optionally SMS.  Customers with automated vouchers need not to respond to these emails as payment will be made automatically, but for those customers with manual payment methods will need to make a payment before their operating balance runs out.  

All payments and charges can be viewed in the reports section of your account.  Each time a payment has been made a receipt will be sent to your email address.

All the payment methods listed below are appropriate for purchasing Operating Vouchers

Payment methods

Callagenix accepts payments by the following means:

The minimum payment amounts are related to the purchase of Operating Voucher, rather than payment for other services such as Studio recording or Standard Routing Services. Any payments below the stated amount will have an Administration fee of 5 pounds deducted.

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Direct Debit Mandate

You can fund your account automatically using a Direct Debit mandate. The minimum transfer amount is £100.00 or one months operating costs (whichever is the greater) if using Intelligent Routing Services,or the amount outstanding for Standard Routing Number Only services.

Transfers are not monthly, but are only made when your account balance has dropped below its low watermark level or a payment is due.

To set up a Direct Debit Mandate, please download and complete the DD mandate form and post back to us.  As the Direct Debit Mandate normally takes about 3 weeks to become active, you will need to fund your account by some other means   for the first month.

The mandate is available as:

Adobe PDF
MS Word Document
or online

all require printing, completing and posting to:

Accounts Payable
Callagenix Ltd
Top Lodge, Harleyford Estate
Henley Road, Marlow
Bucks,
SL7 2DX
UK

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Card Payment

You may also fund your account (manually or automated) by Credit or Debit Cards, however for this facility to be setup you need to provide proof of identity, such as a copy of a utility bill, bank or card correspondence, or driver's license, etc. (must be a document from a verifiable 3rd party with the cardholder's name and full address).

(Callagenix apologise for this inconvenience, however we are committed to reducing fraud over the Internet and this process has helped reduce the practice of “card skimming” and unauthorised card use)

Please either fax, post or email copies of such documentation and we will be able to quickly activate the online payment interface for your account.  Please ensure that on all correspondence you note your Account Login name or ID number, also ensure you clearly indicate (circle) the cardholders address and name.

Please fax to: +44 (0) 870 6260626 or +44 (0) 870 1417026 or email payments@callagenix.com

Once activated, you can make a payment on-line, or you can pay over the phone (contact us). We would strongly recommend selecting the automatic voucher option when paying, as this will automatically take a payment from your card (for the amount you have previously selected) when your account balance reaches its low watermark level.

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Bank Transfer, Cheque or Cash

Funds can be paid directly to a Callagenix account with Barclays Bank by Bank Transfer and Cheque or Cash counter credit. The minimum amount payable by this method is 50 pounds plus VAT. 

Please ensure that if paying by Cash, Cheque or Bank Transfer that your Callagenix Account Name or ID are quoted on your payment and then send an email to sales@callagenix.com quoting:

• Callagenix Account Name or ID,
• Date of payment,
• Payment method,
• Amount,
• Branch paid into, if appropriate
• Account from which the payment has been made, if appropriate.

Callagenix Account Details (GBP)

Callagenix Account Details (Euro)

Please make cheques payable to 'Callagenix Ltd’, include your Account Login Name or Account ID on the back of the cheque and post tothe address below:

Accounts Payable
Callagenix Ltd
Top Lodge, Harleyford Estate
Henley Road, Marlow
Bucks,
SL7 2DX
UK

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Western Union

Callagenix can accept payment by Western Union, although the minimum amount is 500 pounds, amounts less than this will not be collected. 

Details are available upon request contact us.

Payment via Moneygram

Callagenix can accept payment by Moneygram, although the minimum amount is 500 pounds, amounts less than this will not be collected. 

Details are available upon request contact us.

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Low Watermark

The Low Watermark figure is automatically calculated to be 20% of the Operating Balance when the last payment was credited, this figure will provides a warning to allow you to top up your account manually.

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Operating Vouchers

You can add money to your Account by purchasing Operating Vouchers,which work much like pre-paid telephone cards. The table below lists the Vouchers available, the value and the cost of each voucher.

Automatic Operating Vouchers

Automatic Operating vouchers operate exactly the same as normal operating vouchers, except they are purchased automatically by Callagenix when your Operating Balance reaches the Low Watermark level.They can only be employed if using Card or Direct Debit as the payment method.

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Need a phone number?

Call Us Now On+44 (0) 870 626 0626