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Overview
Pricing of Callagenix Services depend upon the Number you choose to operate, the Service rental and if the call is subsequently Diverted. If you are just looking to route an UK 08xx number to a UK landline then please see Standard Routing Service - Number Only. Any charges are debited from the Account Operating Balance and and Revenues are credited to the Operating balance, for more details click here.
Therefore when your number is dialed the call (Inbound Call) is delivered to your Callagenix Service (Service Rental), this service may depending on the settings divert the call to one or more other telephone numbers (Outbound Call).
Pricing is therefore made up of the following elements:
1. Inbound Call, cost or revenue to you depends upon the number dialed, it may cost you money (e.g. 0800 free phone, international, etc.) or it may pay you money (e.g. 0871 Rate 10ppm & premium rate etc..).
2. Service Rental - For the service attached to the phone number of your choice, as services are modular it is possible to run multiple services under one number.
3. Outbound Call, cost of the call if you divert the call elsewhere.
4. Optional Extras - Studio recordings, SMS alerts etc...
To see details on the various payment methods available click here
Inbound Call
When calls are received, dependent on the number type, there maybe a call charge (inbound call charges) or revenue earnt (0870 national rate, 0871 Rate 10ppm, premium rate), see the tables below for details
| UK Phone Numbers | ||
| Number Type | Cost to you, pence per minute. |
Revenue to you, pence per minute (see Revenue Payments) |
| 0800 (Free Phone) | From 3.5p per min | - |
| 0844 5ppm rate | - | 1p per minute peak 1.25p per minute off peak |
| 0845 Number | 0p per min | - |
| 0870 Number | 2p per min | - |
| 0871 10ppm rate | - | 3p per min at all times |
| 0207 (Any UK Regional) | 2p per min | - |
| 03 Number | 1.9p per min | - |
| International Phone Numbers | ||
| Number Type | Cost per number to you | Location |
| International Regional | From £75 setup, rates | Eg Paris, Madrid, Frankfurt etc |
| International 0800 Free Phone | From £100 setup, rates | Eg France, Italy, Spain, Germany, USA, Hong Kong |
| 09 Premium rate numbers - Pence per minute (ppm) click here for more details | ||||||||
| Cost to caller inc VAT from a BT landline | 10 ppm |
25 ppm |
35 ppm |
50 ppm |
60 ppm |
75 ppm |
£1 ppm |
£1.50 ppm |
| Payout Ex VAT per min | 3.5 | 12 | 19 | 30 | 36 | 47 | 66 | 101 |
Revenues paid are calculated per second – conditions apply
| 09 Premium rate numbers - Pence per call (ppc) click here for more details | ||||||||||
| Cost to caller inc VAT from a BT landline | 10 ppc |
25 ppc |
30 ppc |
50 ppc |
60 ppc |
75 ppc |
90 ppc |
100 ppc |
120 ppc |
125 ppc |
| Payout Ex VAT per min | 3.5 | 12 | 19 | 30 | 36 | 47 | 57 | 101 | 80 | 82 |
Revenues paid are calculated per call – conditions apply
If you are unsure of the costs involved then please try out the cost calculator or contact us to talk to one of our representitives.
The cost to caller will vary as the caller may be ringing from abroad, mobile or pay phone using a variety of providers.
Revenue Payments
Any revenues earned are accrued into the account Operating Balance (to fund any charges). This accrual occurs at the end of each call.
This is revenue is available to be paid when the operating balance balance exceeds 50.00 pounds. As the revenue is paid into the operating balance, Therefore, a surplus figure is calculated, which takes into account an operating balance threshold for the next month by default 50 pounds, it is this surplus that is transferred payable on request
Your Operating Balance may be checked at any point online by logging into your account.
Service Rental
The Service rental is charged to an account daily for each service which is attached to a live (non-test) telephone number.
NOTE: It is only applied to the service attached to the telephone number and not to any subsequent services that may be run, e.g. for a switchboard with 2 call diverts, just the switchboard (70p) is charged for, not all the other attached services. (see examples).
The service rental covers the use of 4 lines at any one time, additional lines used incur a charge of 30p, see additional lines for more information.
| Service Costs | |||
| Service Type | Daily Rental Cost | Monthly Rental Cost | Info |
| Company Information Line | 40p | £12 pounds |  |
| Answer Phone | 40p | £12 pounds | |
| Call Diversion | 40p | £12 pounds | |
| Call Forward & Record | 40p | £12 pounds | |
| Fax to Email | 40p | £12 pounds | |
| Group Divert | 70p | £21 pounds | |
| Time of Day | 70p | £21 pounds | |
| Virtual Switchboard | 70p | £21 pounds | |
| PIN Entry | 70p | £21 pounds | |
| Caller Select | 70p | £21 pounds | |
| Call Conference | 30p | £9 pounds | |
| ACD Login | 30p | £9 pounds | |
| Voicemail Retrieval | 30p | £9 pounds | |
| ACD Login and Voicemail Retrieval are freely available to be used linked to other services and via the test numbers, they are usually only used by account holders directly. | |||
If you are unsure of the costs involved then please try out the cost calculator or contact us to talk to one of our representatives.
Service Rental Examples
- Information Line service on any type number would be charged at 40p per day.
- Time Of Day service on any type number linking to an Answer Phone evenings and weekend; Virtual Switchboard at other times, with an Information Line, 2 Call Diversions, a Group Divert, another Virtual Switchboard with 4 Information Lines and finally an Answer Phone; would be charged at 70p per day.
- Virtual Switchboard on any type number linking to an Answer Phone and a Call Diversion would be charged at 70p per day.
Note: There is a minimum service rental for live numbers non-usage charge of 30p per day, this is charged for all live numbers on an account that are not attached to a service - it is the minimum service rental charge.
Outbound Call
Oubound callcharges are only incurred if the service diverts the call onto another telephone number, the cost of the outbound call is dependent on the number, you are divertng to, the table below highlights the most common numbers. If you are unsure of the costs involved then please try out the cost calculator or contact us to talk to one of our representatives.
| UK Outbound Calls | |||
| Destination | Peak | Evening |
Weekend |
| UK Landline | 2ppm | 2ppm |
2ppm |
| CGX IP Telephony | 0ppm | 0ppm | 0ppm |
| Orange | 15ppm | 10ppm | 6ppm |
| Vodafone | 15ppm | 10ppm | 6ppm |
| O2 | 15ppm | 10ppm | 6ppm |
| T-Mobile | 15ppm | 10ppm | 6ppm |
| 3 | 20ppm | 15ppm | 6ppm |
| Intenational Outbound Calls | |||
| International Landline / Mobile | rates | ||
| IP Telephony | |
| Callagenix IP Telephony (VOIP) can be setup to receive diverted calls from your Services, in which case the call charge is 0p per minute. They can also be used to make outbound calls in which case the outbound call charges are as above. For complete details on IP Telephony pricing click here. |
Optional Extras
There are few other charges other than the Call Charges and Service Rental, they are optional and are listed below:
Memorable Numbers
SMS Alerts
Call Recording
Message Archiving
More than 4 line in simultaneous use
Professional Studio Voice Recording
IP Telephony
Transfer between Standard Routing and Intelligent Routing
| Optional SMS Text Alerts | |
| When you receive a voicemail or fax you may also have a SMS Text notification sent to your mobile. All SMS Texts are date & time stamped with the caller's CLI (if not withheld). (Option can be turned on and off in your mailbox settings) |
|
| Service Type | Cost |
| SMS Alert Message | 12p per message |
| Call Recording and Message Archiving | |
| Any call received or made by the Callagenix system may be recorded, this facility is incluided in the Message Archive Reporting and Retrieval (MARR) package. As part of this all messages and recording s are archived from your mailboxes and maybe Retrieved online via a comprehensive Reporting system and FTP. more details .... |
|
| Description | Cost (£) |
| Base Package (up to 5000 minutes recording) | £25 per month |
| Additional 5000 minutes or part thereof | £10 per month |
| Recording Time | Included |
| Minimum Archive Period | 3 months |
| Multiple Simultaneous Phone Lines | |
| When you operate a service with Callagenix you are automatically allocated up to 4 simultaneous lines within the price of your daily service charge. If you use more then 4 lines at any one time then an additional line charge will be debited from your operating balance. This charge is applied on a daily basis and is calculated using a 7-day moving maximum. NB. If you require more than 4 simultaneous lines regularly, please call us for discounted rates. |
|
| Additional Simultaneous Lines | 30p each per day |
| Professional Voice Recording | |
| You can have your prompts professionally recorded the costs are calculated by the service upon request. |
|
| Standard Routing quote | £35 |
| Additional words | 50p per word (word defined as 6 characters of text to be recorded) |
| Transfer between Standard Routing and Intelligent Routing services | |
| Standard Routing service numbers can be moved to Intelligent Routing services and vice versa. | |
| Standard Routing to Intelligent Routing | FREE of charge |
| Intelligent Routing to Standard Routing | Free of charge, if number has been operating for minimum of 30 days on Intelligent Routing services. 9.00 pounds, if number has been operating on Intelligent Routing services for less than 30 days. |
| Callagenix VOIP/IP Telephony Charges | |
| There is no setup or fixed monthly charges for IP Telephony use. Call charges are the standard published outbound rate for making calls see here. The call charge for receiving a call from Callagenix service or another Callagenix IP Telephony device is free (0ppm) . There is a 30p per day usage charge for each Callagenix IP Telephony registration that receives a call from a Callagenix Service or makes a call to an external number (not a Callagenix IP Telephony number) . |
|
| Setup | FREE of charge |
| Outbound call costs | as per published outbound rates |
| Inbound call charge | FREE, 0ppm |
| Monthly Rental | FREE of charge |
| Usage Charge - if a Callagenix IP Telephony registration makes or receives a non Callagenix IP Telephony call. | 30 pence for the day |
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