service-icon-datarecord Call Data Records

Call Data Records provide the inbound and outbound call logs for all service numbers.

The Call Data records service gives you detailed information on your account usage. Full information about every inbound and outbound call is available for you to use how you want. Common uses for the data include accurate 3rd party billing, account reconciliation and detailed analysis to uncover call patterns.

Call Data Records Overview

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  • Emailed daily or monthly
  • Raw or analysed formats
  • Formatted ready for import to most systems

Call Data Record Files

CDR files are sent to you in CSV (comma separated values) format. They are emailed out daily, monthly or on request to the registered account holder. The most common use is to allow the call data to be imported into customer reporting system for billing and accounting purposes.

The file layout described is as:

  • text fields are delimited with double quotes ( " )
  • each record is terminated with CR LF (0x0d 0x0a).
  • first line of each file is a header row that identifies the columns.
  • NULL values are represented by empty values e.g. (,,).

There are three types of data available for Intelligent Routing Numbers (Advanced Services) and one for Standard Route Numbers (Basic Service).

There is a short summary of each data type below, whilst full, up to date details and descriptions of each can be found on our help page - please click here.

Charge Data - Intelligent Routing Numbers

The Charge Data file contains records, each identifying a charge against the operating balance of the specified account. Each record is of the following format:

"Created", "AccountID", "ChargeDescription", "ChargeType", "ItemID", "Charge", "PhoneNumber"

Click here for full information and descriptions.

Call Data - Raw - Intelligent Routing Numbers

The raw version of the Call Data file contains records identifying all calls made against an account.

Each record identifies either an inbound call received on a non test number or an outbound call made.

Each record contains the same fields - if an attempt was made to divert the call, the inbound record will have the outbound section of the record completed with the outbound call details of the last call attempt.

Each record is in the following format:

"AccountID", "CallID", "Created", "Start", "Finish", "Duration", "CLIData", "DDIData", "ServiceID", "Status", "Type", "AccountCharge", "NumberID", "Received", "AssocCallID", "ExtensionID", "OutCallID", "CallAccepted", "OutDuration", "OutStatus", "OutNumber", "OutCharge"

Click here for full information and descriptions.

Call Data - Analysed - Intelligent Routing Numbers

The analysed version of the Call Data file contains records identifying inbound and outbound calls.

Each inbound call received on a non test number is listed, the outbound section of the record is completed if a diverted call attempt was made. The outduration and outcost are a sum of the outbound call attempt's duration and charges.

Each record is in the following format:

"AccountID", "CallID", "Created", "Start", "Finish", "Duration", "CLIData", "DDIData", "ServiceID", "Status", "Type", "AccountCharge", "NumberID", "Received", "AssocCallID", "ExtensionID", "OutCallID", "CallAccepted", "OutDuration", "OutStatus", "OutNumber", "OutCharge"

Click here for full information and descriptions.

You will also find a table listing all possible call statuses on this page.

Call Data - Standard Route Numbers

The Standard Route Call Data file contains records identifying all calls made against an account using Standard Route numbers. Each record is in the following format:

"AccountID", "DialledNumber", "TerminationNumber", "Duration", "Date"

Click here for full information and descriptions

Typical Uses

  • 3rd party billing
  • Account reconciliation
  • Call pattern analysis

Usage and Pricing

Comes with...

  • Call Data Records works with all Callagenix numbers and services and is available for all live accounts.

Pricing...

  • Free - there is no additional charge for this service.

 


To get started, call us on +44 (0) 333 247 00 00 or click here