service-icon-onlineman Online Management

Update, manage and monitor all of your services and numbers through your secure online control panel.

You can add or remove new numbers and services, change destination numbers and generate management reports in real time.

When you have set up your account you will be able to log in to your online control panel. From here you will have full access to your selected numbers and services, and much more.

Online Management Overview

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  • Web interface
  • Changes instantly reflected
  • Fast and responsive
  • Callagenix will setup for you
  • Telephone and email support

You can easily manage your existing numbers and services by choosing the relevant section from the menu on the left, then selecting the specific number or service you wish to change.

For example, you might want to change over the destination number for your call divert service to redirect calls to a different phone. Or you may decide to connect one of your virtual numbers to a fax-to-email service so clients can fax you as well as call you. It's totally up to you. You can also easily manage users and extensions so your phone system can adapt to any changes in your organisation.

The good thing about Online Management is that you have full control over your set up and can do just about everything yourself.

There's no need to submit a ticket to us to get things changed - you can just go aheaed and do it. Of course, we're always happy to help if you're not sure what to do.

As well as altering your existing numbers and services, you can also select new ones from within your online account. It's then a simple matter to connect them to your existing system, or else have them as stand-alone solution. Just be aware that you'll need to make sure your account is properly funded if you're adding numbers and services that require you to maintain an account balance.

You can also access a number of call data reports and additional information through your online dashboard, as follows:

  • Reporting
  • Mailboxes
  • Messages
  • Numbers
  • Service
  • Recordings
  • Prompts
  • Text services
  • Billing
  • Support
  • Supervisor management

For an overview on how to use the online management interface please visit the Support Tutorials.

Other Online Management Features

The Online Management service is a key part of our offering, allowing you to update your numbers and services at any time.

Works with...

Pricing

Online Management Service

Restrictions: None
Cost: Free

To get started, call us on +44 (0) 333 247 00 00 or click here