Live Call Answering

Do you need help handling your calls?

Clinic AppointmentsAs you already know, Callagenix services are a great way to structure your phone system to handle your incoming calls. With services such as call queueing, group divert and the answerphone service, you can easily manage your call flow.

But what happens when you are short-staffed or just have too many calls?

One flexible solution is to use our new live call answering service, provided by our sister company Clinic Appointments Ltd. With over 12 years experience providing live call answering, diary management, and other business services to hundreds of healthcare clinics, the Clinic Appointments team is well placed to offer a highly professional and flexible service to your business.

Live Call Answering Overview

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  • Our highly-trained receptionists answer your calls using your business name and according to your instructions.
  • Over 97% of calls are answered within 3 rings.
  • We support your customers, answer their questions and take messages for you.
  • Answer some, all or just an overflow of your calls.
  • We send any messages direct to you or forward select calls if you prefer.
  • Packages start from only £62/month +VAT and can be scaled up and down according to your needs.
  • We also offer call recording and can even take card payment over the phone using your virtual terminal if required.
  • We can manage diaries for your personnel and locations using either our own in-house diary system or one of your choice.
  • Our call answering times are 8.00am-7.00pm Mon-Thurs, 8.00am-6.30pm Fri and 9.00am-1.00pm Saturday.

Here’s how it works:

Our team of highly trained receptionists at Clinic Appointments are ready and waiting to handle your calls. No matter what type of business you operate, our friendly team will answer calls using your business name as if they part of your full-time staff:

Here's a summary of how this works:

  • Calls will be answered in your business name, following your exact instructions
  • 97% of your calls will be answered before the third ring
  • We answer general enquiries for you according to any information you provide us.
  • We take messages from callers and forward them to you via email or SMS.
  • Spam and nuisance calls will be screened out, so you don't waste your time answering them.
  • A full record of all calls and how they were dealt with is available in your account for you to review at any time.
  • All calls are recorded for your peace of mind.
  • If you need help with email enquiries we can provide this too.
  • We can also manage diaries for your personnel and locations using either our own in-house diary system or one of your choice.

Also, if you have any other requirements not covered above we would be happy to discuss those on a case by case basis to see how we can help.

Why use our call answering and receptionist service?

Receptionists Standing ByThere are many advantages to having our team of highly trained receptionists answering your calls and provide support;

More time

You will benefit by having more time to do the important things in your business. You can tackle vital tasks free of interruption and distraction, knowing our professional team are serving your clients and handling the day to day stuff. You can finally get a chance to work on growing your business, rather than getting bogged down in the low-value everyday tasks.

Cost-effective

Having our receptionists on hand to help is also a very cost-effective way of getting things done. With packages starting from only £62/month (+VAT), our service costs less than taking on an employee and comes without the hassle of managing sick days, annual leave and any other issues. There’s always someone there to answer your calls and handle other tasks for you and we’re able to scale up our support whenever you need extra help.

Less stress

Your existing staff will also be grateful to have us available. We’re there to help them out when things get busy, or when they need some uninterrupted time to work on other tasks you’ve given them. They can focus on the important stuff with less stress, which means you get a higher quality of work too.

Happy customers

Your clients will also benefit from us helping out. Calls will be answered promptly by somebody who is friendly, professional and knows how to help them. Although we are now living in a digital age, most people still appreciate the human touch. You can have peace of mind that your prospects and clients are getting the service they deserve, so they will be far less likely to take their business elsewhere.

Professional receptionists standing by now

The experienced team of receptionists at Clinic Appointments has been providing specialist call answering services to hundreds of businesses in the healthcare niche for over 12 years. They are well practiced in helping businesses like yours with call answering, diary management, and other day-to-day tasks.

97% Calls Answered in 3 RingsOur 20+ receptionists are on hand to support you and are regularly briefed with any updates to your requirements. We're big enough to cope with whatever you need, yet small enough to maintain a high level of personal service and attention.

Of course, our call answering service integrates seamlessly with your existing Callagenix numbers and services. We add a free internal number to your account so you can manage how and when the call answering service is used.

Flexible and there when you need it

You are free to use our service as much or as little as you want. Some clients want us to handle all their calls, whilst others prefer to use us as an overflow service to cover staff sickness and annual leave, or when call volume is high and extra help is needed.

It's completely up to you how much you want us to help. Our service is very flexible, so we will adapt to your changing needs.

Pricing

Our packages start from as little as £62/month (+VAT) for call answering, which includes 30 free calls. If you want us to help with diary management, the starting rate is the same and includes 20 calls.

From then on we use a credit-based system to calculate your costs, with each call costing one credit. Other tasks may also incur an additional credit cost.

How much you pay for additional credits depends on how many you use each month, with costs starting at £1.45/credit and going down to £1.15/credit for higher volumes.

When you speak to us, we'll be happy to explain the credit system in more detail. We are happy to provide you with an estimate based on your current or expected usage, so you are clear on how much you will have to invest each month.

Of course, you are also free to increase or reduce the volume of calls we handle for you each month at any time, which will see your monthly outgoings adjusted accordingly.

Call answering times

Our call answering times are 8.00am-7.00pm Mon-Thurs, 8.00am-6.30pm Fri and 9.00am-1.00pm Saturday.

If you'd like to find out more about the service and how we can help you, please contact Clinic Appointments on 0208 626 9373 or email us via info@clinicappointments.com to book a call.

To find out more please call us on 0208 626 9373 or email us by clicking here

Call Overflow Solutions

For most businesses, the volume of incoming calls remains pretty steady or increases and decreases in a predictable way around known busy / quiet periods.

Sometimes, however, a business can experience an unexpected surge in calls that can cause a few issues. Hopefully, when this happens it’s for all the right reasons, such as healthy business growth, a popular advertising campaign or a positive piece of PR in the media.

If you are having problems dealing with a high volume of calls it’s either because you don’t have enough lines, or you don’t have enough staff to handle calls. Our call overflow solutions can help you with both.

Problem one – not enough lines

If you’re unfortunate enough to be stuck with an outdated phone system, you could be in for a bad time if you get an unexpected surge in calls. All your phone lines will likely be blocked solid, leaving callers facing an engaged tone and your staff unable to dial out.

The way to overcome this technical problem is to set up one or more cloud-hosted call handling services to deal with your calls before they get to your existing lines.

By diverting your calls via the cloud, you have plenty of options when deciding how to handle calls, as well as the flexibility to change things as you go along.

Here are a few ways we suggest you handle overflow calls using Callagenix:

  • First of all, put your calls into a queue so they can be answered in the order they are received. Determined callers can then wait until you are available, rather than constantly getting an engaged tone.
  • Play your callers a recorded message. This could be while they are being held in a queue, or else used as a standalone service. Your message can provide up to date information, answering common questions. It’s also a good idea to refer people to your website, especially if you may not be able to assist them over the phone when they do get through. After the message, you can then either end the call, continue to hold them in a queue, or else…
  • Send your callers to an Answerphone service so they can leave a message if they want to. These messages are then emailed to your inbox and stored in your account so you can handle them in your own time. You can also offer your callers the option of leaving a message instead of waiting in a queue if you want. This can be a good way of easing the pressure short term, but obviously, you will need a strategy for responding to the messages if you want to keep your callers happy.

VoIP - a better option?

It’s also worth mentioning here that if you are suffering from a shortage of available lines, adding more regular lines may not be the most effective solution.

A better choice would be to switch to a VoIP system, where multiple calls can be sent down the same line. If you have access to good broadband speeds, or even better, a fibre connection, then you may find you can replace all your current lines with a one or two dedicated lines. You just need to ensure you have enough bandwidth to handle all the calls you need to make.

Outbound calls also cost less with a VoIP system, so you can end up paying less for a superior phone system. For more information about our business-grade VoIP services please contact us.

Problem two – not enough people

If it’s a lack of people that’s causing the issue, hosted telephony can also be used to manage how calls are distributed, based on call volume. You’ll probably still need to add some additional people at some point, but our services can help by more effectively distributing calls to the people you have.

Here are some options you should consider:

  • Set up overflow Group Divert teams to step in and handle extra calls. The chances are you’ll already be distributing your calls to a team of people responsible for answering them. At times when call volumes are particularly high, you can set up your system so calls are diverted to other members of staff after a certain period waiting in the queue. This can help keep wait times down for your callers but can disrupt other members of staff if the volume of calls stays high for an extended period of time, so you have to balance out these two considerations. Alternatively, if one office gets busy, you can set up an overflow to divert calls to staff at your other offices if required.
  • Similar to above, you can also set up your system so calls are diverted to external resources when the volume is too high. This could be a team of virtual receptionists you keep available in case of such an eventuality. Of course, you could set up a call overflow system that redirects calls to both existing staff and virtual receptionists if you need to.
  • One other thing we’d recommend is to set up a dedicated hotline number for specific purposes if you’re expecting a higher than usual call volume. This allows you to divert calls to people trained to answer them, whilst avoiding disruption to other members of staff. Adding an additional number is quick and easy to do through your Callagenix dashboard.

Disaster Recovery / Business Continuity

One other thing it’s worth mentioning here is that there is some overlap between call overflow and having a disaster recovery / business continuity plan.

By setting up a cloud hosted phone service, you also have built in DR/BC advantages. This is because your numbers and services are not tied to a specific location, so won’t be affected by any incidents locally.

Should the worst ever happen, you could use the same services covered above to manage incoming calls (from customers and staff) whilst you solve more pressing problems. For more information, we recommend you check out our extended guide to disaster recovery / business continuity solutions here.

Need more information?

As you can see, there are plenty of options when it comes to handling a surge in call volume. How you respond is really down to you, and all the above can be combined in any way (along with other solutions we’ve not covered) to help you deal with the calls.

Flexibility and speed of implementation are key when responding to rapid changes in call volume.

Your choices will no doubt depend on whether the surge is expected or a complete surprise, and whether or not it’s likely to be a one-off or a regular occurrence. In any case, we’re happy to advise and help get things set up – just contact us to get started.

To get started, call us on +44 (0) 333 247 00 00 or click here

International Call Divert Service

Stay in touch no matter where you are in the world with out International Call Divert service. 

The world is getting smaller and businesses of all sizes are expanding into international markets. This can sometimes make it difficult to stay in touch and ensure that no calls are missed.

International Call Divert Overview

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  • Divert calls from any country, to any country.
  • Divert to a landline or mobile.
  • Calls are pre-announced.
  • Can accept or reject any incoming calls.
  • Stay in touch with your business even when abroad
  • Larger businesses can automatically divert calls to open offices around the world.

Rather than juggling multiple mobile phone numbers and constantly playing phone tag, you can use some straightforward services from Callagenix to create a simple solution to ensure you can always be reached in the right place.

Who is this for?

This is for anyone who lives, works or travels abroad, as well as businesses with international offices or those with some sort of overseas presence, such as agents, distributors, or even just advertising.

  • Do you travel extensively for business?
  • Do you live abroad for extended periods but want your UK based clients to be able to contact you on a UK number?
  • Does your business have offices or call centres abroad that you need to connect with your head office?

How does it work?

It all starts with a virtual phone number and a call divert service.

Simply choose a phone number for every country where you want to receive calls (see information on our international phone numbers here), then set up a call redirect to send calls onto any other phone you like (landline or mobile) in just about any country.

For example, if you split your time working in both the UK and China, you would set up a UK number (a standard 01/02 regional number is fine) which diverts to your regular UK landline or mobile whilst you’re in the country, then to your office or mobile in China when you’re staying there.

If you also have contacts in China and you’d like to receive calls from them when you’re in the UK, you can simply do the reverse by setting up a Spanish number and the diverting calls to the UK when required.

There’s no limit to how many international numbers you can have, and you can divert them all to just about any number you want in almost any country.

When you receive a call on an international call divert, this is pre-announced with a short message. This is so you can choose either to take the call or send it direct to voicemail.

Setting up these numbers and call diverts mean that you can easily be contacted anywhere in the world. All your client has to do is call the local number you give them and they will be connected to you. If you’re going to be working in different timezones we also recommend setting up some additional services like the Answerphone (advanced voicemail) service, Time-Of-Day (to automatically handle when you are free to answer calls and when calls should be diverted to answerphone

For larger businesses

Although great as an individual solution, international call diverts can also be scaled up to cover teams of people, or even businesses with multiple offices around the world.

For example, if your business operates globally and you’d like to offer 24/7 support to your customers, you can either divert calls back to a 24/7 UK based call centre, or else set up an office in various locations across the world and divert calls from around the world to whichever is one is open at that time.

This is achieved with the Time-Of-Day service, which enables you to automatically pre-set how calls are handled at different times of the day. where calls are diverted to at different times of the day. Once the call arrives at a certain location, you can then further specify how it is handled, depending on where it has originated, what the current call volume is etc.

Services such as the Group Divert can be used to distribute calls amongst operatives, call queueing can be used to ensure no calls are disconnected, and the answerphone service offers callers the option of leaving a message should call volume or wait times be particularly high.

To further cut your call costs and integrate all your offices into one phone system, we’d also recommend talking to us about our enterprise-grade VoIP service, which routes your calls over a superfast internet connection.

Setting up the services

Setting up all of the services is straightforward via your Callagenix account. You simply log in, choose the services you wish to amend and then update the relevant details. For example, if you are travelling to Germany and want all calls made to your UK landline number diverted to your local office there, you simply add in the relevant phone number to divert calls to you as they come in. You can choose when to start the redirect and when to send calls to voicemail instead.

Setting up more complex arrangements is also straightforward, although obviously it will take more time to plan and set up. We’re happy to help with this where required. We also have an API available should you need to more deeply integrate your system with ours.

International Call Divert Typical Set Up

A simple International Call Divert solution typically includes the following services (below). More complex, bespoke solutions are also possible.

So, how much does this all cost?

There are a lot of variables when it comes to costs, such as where calls are diverted to and when.

The person making the call will simply pay their standard rate for calling the number type you have chosen. For example, if you’re using an 01/02 regional number as your contact / divert number, they will only be charged for making a standard call no matter where in the world you may be.

As the operator of the redirect service, you will be responsible for the costs of forwarding the call on to whichever number you choose to receive it on. We recommend you get in touch with us to discuss what you have in mind so we can give you an estimate of the cost involved.

The cost of running the redirect itself is covered in your monthly service charge, with any call costs being in addition to this.

Pricing

International Call Divert

Number type: Any
Service rental: 40p/day to 70p/day, depending on set up.
Options: Typically Answerphone and Fax-to-Email as standard, more available.

To discuss the options available and the likely costs of diverting the calls abroad, please contact us for an informal chat.

To get started, call us on +44 (0) 333 247 00 00 or click here

How To Get Paid For Incoming Calls

Choose the right number range and you can earn some additional money from your incoming calls.

Every now and then, a story hits the news about a member of the public who gets fed up of receiving cold calls and decides to set up a revenue generating number to get paid every time they answer the phone.

Whilst amusing, this is definitely the exception rather the rule, as it’s normally businesses who take advantage of these numbers.

There are actually a few different revenue generating number ranges available, each with differing payouts and cost to the customer. Although they can sometimes be off-putting to the caller, these numbers are a valid way to help bring in some extra funds.

Why set up a revenue generating number?

In our experience, the main reason businesses use these numbers is to help offset their running costs. Any revenue generated contributes to the training and ongoing costs of having expert staff available on the phone. This in turn enables these businesses to offer a higher level of support than before,

With the exception of the specialist 090 number range, most revenue generating numbers don’t pay out a lot to the operator of the number (only 1p-3p/min), normally not enough to justify using them as a pure money making venture.

 Another reason to use a revenue generating numbers is a little more subtle – using one with even a small charge to the caller can psychologically put people off from calling. This helps cut down on call volume frees up more time to deal with enquiries.

All revenue generating number ranges are also non-geographic, so can be used nationwide. They are easily recognised and can help businesses appear more professional.

Which number ranges can be used to generate revenue?

The following UK number ranges can be used to generate an income. Also listed is how much you can expect to earn per minute when someone calls your number, as well as what the caller pays. Call charges are actually split into two parts and are explained in more detail further down the page.

  • 0844 numbers – This range pays 1p/min peak, 1.25p/min off peak, Calls cost 5.8333 pence per minute (ex. VAT), plus the caller’s phone provider's access charge (more info).
  • 0871 numbers – pays 3p/min at all times, Calls cost 10.8333 pence per minute (ex. VAT), plus the caller’s phone provider's access charge (more info).
  • 0872 numbers – pays 2p/min at all times, Calls cost 8.3333 pence per minute (ex. VAT), plus the caller’s phone provider's access charge (more info).

There is also another number range, which is commonly associated with earning money – the 090 number range. This can work a little differently from the above ranges, so we’ll cover it separately:

090 premium rate numbers

090 numbers are widely recognised as premium rate numbers that generate income for their operators. Call charges are usually much higher than with other ranges, as are the payouts.

Not surprisingly, 090 numbers are also much more highly regulated, so if you are thinking of getting one we recommend you talk to us first. Please note that we don’t operate or provide numbers for adult chat lines.

Calls to 090 numbers can either be charged per minute or per call (for a fixed duration).

Typical costs / payouts are as follows:

  • One-off setup fee of £100, plus annual service charge of £255.50
  • Revenue generated – varies depending on the rate the call is charged at, typically 3.5p-£1.01/min, or 3.5p-82p per call.
  • Call charges can also vary widely (you choose how much you want to charge), but usually range from 8.3p-£1.50/min or 8.3p-£1.25 per call, plus the caller’s phone provider's access charge.

090 number uses

We find our clients generally use 090 numbers for one of the following options:

  1. Premium Rate Support Lines. Popular as a way of offering specialized tech support, premium rate numbers can be used to ensure you get paid when offering your service. It’s a way of charging for your time, without having to send an invoice or set up an online payment etc (more details here).
  2. Competition Lines. Ask a simple question and have callers choose the correct answer from a list of options. If they get it right, they then leave a message with their contact details. If they get it wrong, they are invited to try again (click here for more info).
  3. Tipster Lines (Racing). This is another way of charging for your expertise. Record a message with your latest racing tips and charge people when they call in to get your advice (read more here).

 If you want to set up any of the above, or have a different use in mind, please contact us to talk through the set up process and any applicable regulatory requirements you’ll need to know about.

Call charges and displaying your number

One thing you do need to be aware of when you use revenue generating numbers, or any other number starting in 084, 087 or 090, is that you need to display call charges alongside your number.

This is required by Ofcom and applies wherever your number is provided, such as on your website, in a letter or on an advert.

The statement  is typically written in the following recommended format:

"Calls cost x pence per minute (ex. VAT), plus your phone company's access charge."

The call charge is actually broken up into two parts – the service charge and the access charge.

  • The service charge is the part charged by Callagenix and is known, so can be included in the display statement.
  • The access charge is a separate charge and is made by the caller’s phone provider. As this can vary from provider to provider it is not possible to include an exact figure for this.

There is no requirement to disclose your revenue share when displaying your number.

You can read more about this here.

Quick note on revenue generating numbers and B2C sales

There is one other thing to be aware of if you plan on using a revenue generating number and you sell to the public.

In June 2014 the Office of Fair Trading brought in new rules that prevent businesses that sell B2C (Business to Consumer) having a free or low cost number (such as an 0800 number, 01 /02 / 03 number) for sales and general enquiries, then using an 084, 087 or 090 number for post-sales support.

There are some exceptions to this, including all Business to Business (B2B) support lines, as well as B2C businesses operating in the following sectors: banking, gambling, insurance, credit, rental of accommodation, package travel, timeshares, pensions and investments, plus others

Before setting up your number, we’ll be happy to advise on whether these rules apply to you.

To read more about this, please go here.

How are revenue generating numbers used with Callagenix services?

The good news is that no matter which range you choose, you can combine your new revenue generating number with any of our hosted phone services.

If you go for an 0844, 0871 or 0872 number, you have the option of connecting it to our Basic Service. This is a simple redirect to an existing UK landline (01 or 02 number) and there is no charge for this.

If you want to divert calls to your mobile or abroad, or if you want to handle the calls in more sophisticated ways, then you’ll need to use your number with our Advanced Service. You can then use our various hosted services as building blocks, combining them to create the ideal call handling service for your requirements.

090 numbers can only be used with our Advanced service, even if you only want to divert calls to a landline.

If you need help deciding, you can start off with a Basic Service and upgrade later, or else just get in touch and we’ll advise you on the best options.

How are funds paid?

Now for the fun part!

Full details on how you are paid any funds generated can be found on this page.

To give you a quick summary, Basic Service payments are paid monthly in arrears, usually directly into your bank account. There is a £100 minimum payment threshold.

If you are using our Advanced Services, you can either use the accumulated funds to offset your account running costs, or have them paid monthly in arrears into your bank account.

Conclusion

So there we have it.

Revenue generating numbers are an option worth considering, helping to keep costs down for businesses and callers alike.

Of course, there are other choices available should a revenue generating number not be the right fit. For promotional purposes a Freephone number is usually a good choice, whilst a regular 01/02 number (or the non-geographic equivalent 03 number) is a safe and reliable option for just about all circumstances.

Whichever number type you choose, and however you need to handle your calls, we can help you find the best solution for your unique requirements. Contact us today.

To get started, call us on +44 (0) 333 247 00 00 or click here

Limited Time Special Offer

Discover how our hosted telephony solutions can help YOUR business.

For a limited time only, we're offering new customers 25% off service charges for the first 3 months. As an added bonus, we're also giving the first 10 new clients £50 off the price of a memorable number.

Limited Time Special Offer

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  • 25% off your service fees for the first 3 months
  • £50 off a memorable number for the first 10 new accounts (enough for a free Silver number or reduced price Gold or Platinum number)
  • No set up fees - create an account and test out all our services for free before you pay a penny

We noticed you have visited our site previously, but for whatever reason decided not to sign up.

To help persuade you to give us a try, we've put together a limited time special offer so you can try us out at a reduced rate.

25% off your service fees

Firstly, we'll take 25% off your monthly service charge for the first 3 months you're with us. That means you could enjoy a fully featured phone service, with a virtual pbx, multiple hosted services and one or more phone numbers for under 53p / day.

Upgrade to a memorable number - with £50 off!

As a further incentive, we'll also give the first 10 new sign-ups £50 to spend on a memorable number, so your business really stands out. This could get you a free Silver number, or a nice discount off a Gold or Platinum number. There are no recurring fees to own a memorable number after this one-off set up fee.

Get the phone service you need

Just in case you can't quite remember what we do, here's a short summary:

  1. Virtual Numbers. We supply a full range of UK and international phone numbers. In the UK we have 01, 02, 0333, 0300, 0844, 0845, 0870, 0871, 0872, 070 (personal numbers) and 090 premium rate number ranges. Overseas we supply a wide range of regional, national and freephone numbers in over 100 countries. Whatever you need, the chances are we've got it.
  2. Hosted services. Connect your phone number to one or more of our cloud-based hosted services. These include simple services, such as Call Divert, Answerphone and Fax to Email, as well as more sophisticated services like the Virtual Switchboard, Time of Day and Group Divert. Use our services as building blocks to create the ideal phone system for your business.
  3. VoIP. If you want a great value, highly reliable outbound call solution, you can easily integrate your numbers and services with our business grade VoIP service (VoIP stands for Voice over Internet Protocol - internet phone calls). As long as you have a decent internet connection you can reduce your calls costs and save on having to run multiple phone lines. We also off all-inclusive packages too.

Whether you're a freelancer or solo-entrepreneur just starting up, or a large multinational with offices all around the world, we have the solution for you.

About Callagenix

Choosing a reliable phone service supplier is an important decison that could have a big effect on your business. Just to put your mind at rest, here's a little bit of information about us:

  • We were established in 1999 and have plenty of customers still with us from our early days.
  • We're an Ofcom registered SS7 carrier, just like BT. This means our systems are maintained to the highest standards. Our servers are situated in a large, secure data centre near Heathrow and we have a minimum 99.999% uptime guarantee. We run our own services - we're not just a reseller for somebody else.
  • We're always striving to update our systems to provide our clients with the absolute best phone service.
  • We're very knowledgable about what businesses of all sizes need from a phone service - if you're not sure what's best for you, just give us a call and we'll help you work out what's right for you (with our system it's easy to change things later too).

Try before you buy

When you create your Callagenix account, you get the chance to try out our system for free before you spend any money. Set up as many services as you like and use one of our test numbers to make sure they are working how you want them to before setting them live. Of course, we're always happy to advise on the best solution for your requirements and give you a helping hand setting things up.

You have nothing to lose by giving us a try. Click here to sign up, or give us a call on 0333 247 00 00 to get started (03 numbers are charged at the same rate as regular 01 and 02 numbers).

To get started, call us on +44 (0) 333 247 00 00 or click here

Call Centres

If you run a call centre, you'll want to take at what we have to offer. Our intelligent routing services give you the flexibility you need, AND save you money.

Do more with your call centre by switching to Callagenix. Our services will help you better monitor your calls (and your team), as well as providing all the features you need at a great value price.

Call Centre Solutions

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  • Flexible and scalable - set things up exactly how you need them and quickly make changes as required
  • Supervisor functions and call data help you better manage your team and your business
  • Call recording and storage for training and / or regulatory purposes. Switch on or off as required
  • Fixed price VoIP packages available for call centres
  • Location independent - move premises or connect different sites with minimum fuss and disruption

How does it work?

The exact set up and configuration of your call centre solution will depend on what you need. From a small call centre to a large operation, we can provide you with the right services to help you manage your business.

Numbers

We can offer you a wide range of UK and international phone numbers, from regular 01 / 02 regional numbers to non-goegraphic alternatives, such as 080, 084 and 087 numbers. Some of these will even allow you to generate revenue to help fund your centre. Your choice of number will determine how much your callers pay and how much you will pay.

We can offer blocks of sequential numbers for each range if you need them, or a variety of numbers across different ranges if you prefer. If you are expecting a high volume of calls please contact us to discuss our bulk pricing.

Services

One of the advantages of using Callagenix is that our services are so flexible. This allows you to create bespoke set ups depending on your requirements and easily edit them should you ever need to.

Our range of services can be used as building blocks to create the optimum solution for you, so you can even create a tailored set-up for each campaign if you want.

Our virtual switchboard service gives you control over how your calls are handled. You can also set up multiple group divert services to manage different hunt groups, each with their own priority settings and options for busy periods, such as call queuing, divert calls to an answerphone service, or send calls to a secondary, overflow hunt group (on or off-site).

The Time of Day service also lets you automatically route calls to different teams / services depending on the time they are received. This is great when you have different shifts working, or if you close in the evenings and would prefer just to play a recorded message or let people leave a voicemail.

Supervisor options

You can assign certain users as supervisors, giving them access to certain functions so they can manage other team members. You can also give them access to non-costed reports, so they can see which team members are performing well and which may need some additional training or encouragement.

Supervisor functions include the ability to log individual extensions on and off, and access all voicemails / faxes etc. Supervisors can also use the wallboard function to see at glance how many calls are in the queue, how long callers are being kept on hold, how long calls are lasting and which team members are talking right now, etc. They also have the ability to "sin-bin" individual team members who aren't performing.

Call recording

If you need to record calls for training and / or regulatory purposes, you can do that with Callagenix. You can record both inbound and outbound calls and store them for as long as you need with our Message Archiving and Retrieval service (called MARR).

VoIP

If you make a large number of outbound calls then you should definitely talk to us about our VoIP services. Provided you have a fast and relaible broadband connection, we can offer you a business-grade VoIP package that will likely save you a considerable sum on hardware, line rental and call costs.

We can even adapt our popular VoIPinclusive package to reflect your increased usage, helping you to fix your phone costs by providing everything you need all for one fixed monthly payment.

Call Centre Typical Set Up

When setting up a solution for a call centre, we typically include the following services:

Pricing

Please contact us for an estimate.

To get started, call us on +44 (0) 333 247 00 00 or click here

Start-Ups

Our numbers and services are perfect for start-ups, offering flexibility, scalability, and location independence - at a great value price (some are even free of charge).

Starting a new business can be tough, with long hours, financial constraints and constant pressure to get new customers through the door.

At least with Callagenix your phone system is one less thing to worry about. Choose a number (or use your existing one) and then connect it to our range of services. Start small and add on new services and features as you need them, with no disruption and no initial outlay on expensive PBX hardware.

Benefits for Start-Ups

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  • Range of UK and international numbers to suit your new business
  • Flexible services allow you to set things up how you want and make changes as required
  • Our services are very scalable - you can add new numbers, services, users, extensions and mailboxes whenever you want without it affecting your existing set up.
  • Location independent - our numbers and services are cloud hosted, rather than being tied to a specific location. This makes it easy to move premises or work from home with no hassle.
  • Great value - get every feature and service you need for a fraction of the cost of a traditional phone system

Why choose Callagenix for your start-up?

No matter what stage you're at with your new business, we have the services and features you need, right now. We also have everything you'll need going forward, as your business develops and expands.

All our numbers and services work perfectly together and you can add in new elements whenever you need them. Think of them as building blocks you can use to build your ideal phone service. Just add in new one when you want it - no fuss, no hassle, no need to buy more expensive pbx hardware, no need to switch to a new supplier.

The advantages to start-ups can be summarised, as follows:

Flexibility - set things up however you want, then easily make changes when you want to through your online control panel. For example, when a new member of staff joins, you can set up a new extension and have certain calls directed to them and add on an Answerphone service for their messages.

If your new hire starts working at home a couple of days a week just set up a call divert to their phone there (landline, mobile or IP phone, if you have VoIP) and let them log each extension on and off depending on where they're working that day.

Scalability - as your business grows, your phone service needs to grow with it. Callagenix services are quick to scale and can grow with your business, no matter how fast you expand! You might start with a simple call divert to your home landline (use an 0844 number with our Basic service and it's totally free too!), then move into a shared working space with your co-founders, before moving into your own premises a few months later.

At every stage you keep the same number and just add new users and extensions as you need them. Maybe later you'll recruit teams of sales reps and customer service staff to take calls, possibly across multiple sites or even countries.

With Callagenix that's not a problem - just add extra services like a virtual switchboard to handle your calls, group diverts to distribute calls to each team (in an order of priority you specify), and the time-of-day service to automate your call handling depending on when the call reaches you.

Location independence - as mentioned above, it's easy to move premises with minimum fuss when you're with Callagenix. your number(s) and services are hosted in the cloud and can be directed to any physical location by adjusting the settings in your online control panel (typically you just type in the new number).

It's also easy to integrate home-workers and freelancers with your phone system. Just set up an new extension and divert calls to them.

If you are using our VoIP service each home-worker could have a VoIP phone and make free VoIP to VoIP calls with anyone else in the company. One hidden advantage to this location independence is that your phone system already has built in disaster recovery / business continuity features.

As your numbers and services are not tied to a specific location it's easy to divert calls elsewhere or handle them differently in the event your offices are hot by a flood, fit, or other disaster. Keeping the phone lines open and being able to keep in touch with clients and suppliers could be the difference between your company surviving or going under if disaster strikes.

Great value - as a new business you're understandably keen to keep costs as low as possible. With Callagenix there's no need to sacrifice quality or convenience to do this, as our services are great value. Not only is there no need to buy any expensive PBX hardware (or virtual PBX is cloud hosted, like all our services and numbers), but we also offer great call rates. If you choose to use our VoIP (Voice over Internet Protocol - internet phone calls) service, we can also save you money on your line rental as multiple lines can all use a single broadband connection.

If you want to fix your monthly phone costs you should also consider our VoIPinclusive package too - all your calls, line rental, numbers, services and equipment (VoIP phone handsets etc.) for one low monthly fee. It's a great way to save money and make your outgoings more reliable.

Typical Set Up for Start-Ups

When setting up a solution for a start-up, we typically include the following services:

Pricing

How much your service will cost will depend on many factors, such as the numbers you choose, the services you want to use and how many calls you make and receive.

You can start off for free with an 0844 number and our Basic service and add to your service from there when you need to. To give you a rough idea, a typical small business phone system with all the services and features you need will usually cost only 70p/day, plus any call costs.

The best thing to do is to call us for a chat. We'll put together a recommendation based on your requirements and also advise on the likely costs.

To get started, call us on +44 (0) 333 247 00 00 or click here

Small Business

Every small business is different, but with our wide range of numbers and services you can create the perfect phone service to help your business grow.

You can pick and mix from our range of numbers and services to build the phone service you really need. Our services are easy to set up and use, and you can edit them yourself at any time to adapt to your changing requirements.

By choosing Callagenix, you get a fully featured phone system that allows you to remain agile and flexible enough to take advantage of opportunities that come your way. And as the system is hosted, you don't need to buy any expensive hardware as everything is handled by us.

Small Business Solutions

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  • Choose from our wide range of UK and international numbers, or keep your existing number
  • Combine our services in any way you like to create the phone service you really need
  • Add, edit or remove numbers and services at any time to respond to your business's changing requirements
  • Connect home-workers or staff at multiple sites under one system
  • Make things as simple or as sophisticated as you want
  • Fix your monthly phone costs with our all-inclusive VoIP packages (calls, line rental, numbers, services, hardware)
  • Never miss a call again!

How does it work?

Phone numbers

It all starts with a phone number, or numbers if you'd like more than one.

You can choose from our wide range of UK numbers and international numbers (if you do business abroad), and you can also keep your existing BT number by porting it to us.

For example, you could have an 01 / 02 number as your main contact number, an 0800 freephone number to use in your promotional literature, and then an 084, 087 or even an 090 premium rate number for your support line (some restrictions may apply).

If you do business overseas you could also add in, say, a Paris number for your French customers and a Munich number for your German customers. Calls to these numbers could either be answered locally if you have staff there, or else you could divert them to specialist language teams back in the UK.

Services

Your phone numbers are then connected to one or more of our services, allowing you to handle the call in any way you want.

For example, if you just need a simple solution you might divert all calls to your numbers onto an existing landline number, or your mobile. You could also send it to our Answerphone service, which is an advanced voicemail service that also immediately emails you a copy of your messsages as a .wav audio file attachment.

With our range of services, you can make your phone system as simple or as sophisticated as you want.

Other popular services for small businesses include:

The virtual switchboard, which lets you handle calls any way you wish. Set up call waiting, menus, customisable message prompts, 24 hour call handling and much more. The virtual switchboard can handle thousands of calls each hour and has all the functionality of an expensive physical pbx at a fraction of the cost.

The time of day service, which lets you configure up to 7 customisable time slots (over 7 days, 24 hours) to automatically determine how calls are handled depending on when they are received. A good example is to have it set up so all calls received after 5.30pm automatically go to voicemail. If you have team of support staff on different shifts (or even in different call centres around the world), you could set it up to automatically divert all calls to the team on duty.

The group divert service, which allows you to distribute calls to a group of designated extensions, such as a sales team or customer service team. you can set the order of priority for each phone, or just share all calls evenly. You can also set up rules so, for example, if call volume is high, excess calls are either sent to a back-up hunt group, to voicemail, or however else you specify.

VoIP

Also popular amongst small business owners is our VoIP service. VoIP stands for Voice over Internet protocol, which basically means phone calls made over the internet. 

Our business-grade VoIP service is rock-solid reliable with crystal clear call quality, indistinguishable from 'regular' phone calls. Most phone calls today are routed over the internet at some point and VoIP is definitely the future of telephony.

Setting up a Callagenix VoIP service is quick and easy - all you need is a fast and relaible broadband connection (we recommend a dedicated line to avoid any possibility of call quality being affected by other internet usage, such as downloading a large file etc.). It also lets you easily connect multiple sites, home-workers and even mobile phones (via a free app) under one system, with free internal calls.

VoIP is also incredibly good value as you'll save money on line rental, hardware costs and call charges.

Typically you can expect to run five or more concurrent VoIP phones on one BT line, depending on the broadband speed.

With Callagenix you can choose from our pay-as-you-go service, or our VoIPinclusive package that includes all your calls, line rental, numbers, services, and hardware for a fixed monthly price. It's amazing value and helps you by lowering your monthly phone costs and making them predictable.

Typical Uses

  • Use promotional numbers (such as 0800 or 0333 numbers) to attract new customers
  • Use the group divert service to distribute calls directly to teams best placed to handle them. 
  • Automate when you take calls live and when you handle them in a different, pre-determined way using the time of day service
  • Enjoy a fully featured phone service and a lower phone bill by switching your business to our modern business-grade VoIP service.

Small Business Typical Set Up

When setting up a solution for small businesses, we typically include the following services:

Pricing

The price can vary depending on the numbers and services you choose, as well as how many calls you make and receive. Some of our solutions are even totally free.

Typically a small business service with all the options will cost only 70p/day, plus any call charges. We recommend that you contact us for a chat, so we can help you decide what's right for you and also provide you with a cost estimate.

We're confident that choosing Callagenix will save you money when compared to a traditional phone system. These savings can sometimes be substantial. You'll also have access to more options and functionality than before, plus the flexibility to easily add to your phone service as your company grows.

To get started, call us on +44 (0) 333 247 00 00 or click here

The Changing Face of Telephony

“Mr. Watson, come here, I want to see you.”

The telephone has changed a lot since Alexander Graham Bell uttered those words to Thomas Watson in 1876 to make the first ever phone call.

From a single line connecting two rooms in a house, we now have a global network of landlines and mobile phones connecting billions of people worldwide. With digital calls routed via satellites and the internet, you can to enter a few digits and speak to someone on the other side of the world.

Telephone Art Installation

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  • 19th September 2014 – 3rd May 2015
  • Wooden K2 Telephone Kiosk, Burlington House entranceway.
  • Organised as part of London Design Festival 2014

The telephone has without doubt changed society and the way we communicate. The name comes from the Greek words tēle and phōnē, which translate as “far voice”. The telephone certainly lives up to the name, carrying voices across long distances and speeding up communication.

In the early twentieth century, a national network of telephone boxes enabled this new technology to spread throughout the land, revolutionising our ability to communicate with each other. With the rise of the mobile phone, telephone boxes which once played such a vital role in society are in serious decline, and they are no longer the common sight they once were.

Red Phone Box The red telephone box, designed in 1924 by renowned architect Giles Gilbert Scott, was once seen everywhere across the country. Now the only wooden prototype of this iconic design ever made, sited in the Burlington House entranceway is being celebrated by non-profit arts organisation Measure as part of London Design Festival 2014.

Under the name ‘Telephone’, Measure will present a programme of sonic compositions by UK-based artists to mark the 90th anniversary of the red phone box’s design. These compositions can only be listened to through the handset of the box installed at the Burlington.

Artists Holly Pester, Aura Satz, Dan Scott and Lawrence Abu Hamdan each present a piece (available consecutively throughout the festival) that probes the cultural role of the public telephone, its technological design and its relevance as a site for solitary conversation within a bustling central London setting.

Callagenix is pleased to be associated with the project by providing a bespoke cloud-hosted telephony solution to enable this, offering an 0300 number linked to recorded messages of each artist’s presentation. Caller Line Identification (CLI) will ensure the recordings are available exclusively from the red phone box in the Burlington, making it a unique experience for participants.

Telephone will feature an accompanying public programme of talks and performances. A project launch event will take place on Friday 19 September at the Victoria and Albert Museum as part of the London Design Festival (13 – 21 September 2014). The day will focus on the design history of the public kiosk and will include a talk by historian David Heathcote, viewings of Scott’s kiosk design drawings from RIBA Archives, a drop-in workshop with illustrator Sebastian Harding and a performance by the first commissioned artist, Holly Pester.

Visitor Information:

Opening times: Saturday – Thursday: 10am – 6pm, Friday: 10am – 10pm, admission free

Nearest London Underground Station: Green Park or Piccadilly

More information is available on Measure’s website here:

http://measure.org.uk/exhibitions/telephone/

To get started, call us on +44 (0) 333 247 00 00 or click here

Charities and Callagenix

Charities play a vital role in society, providing services and support that would otherwise not be possible.

At Callagenix, we recognize the important role you play in making the world a better place, so as a small thank you gesture we’re happy to offer you a generous discount on your hosted phone services. We figure that if it’s easy for you to build the phone system you really need at a price that’s right for you, we all benefit in the long run.

Benefits for charities

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  • Preferential rates for charities.
  • Possible publicity opportunities.
  • Range of 0300 numbers available.

What can we offer?

We have a range of numbers and services that we feel will benefit just about any charity. Here's a quick summary:

  1. Firstly, we have a range of 0300 charity numbers available for you. These numbers are reserved solely for charities and other non-profit making organizations. Calls to 0300 numbers are charged at local rate, even from a mobile, and they are usually free as part of an inclusive minutes package. Click here to choose your number.
  2. Secondly, we can offer you a substantial discount off our regular service costs (usually only available to large corporate clients with high call volume), thus saving you money so there’s more available to go to your cause.
  3. Thirdly, you will benefit from reduced call charges, again helping to bring your bills down so you can spend more funds where they’re needed most.

In return we’d appreciate a link from your website and the opportunity to create a case study we can both use to generate publicity.

So, whether you just want to claim your 0300 charity number or are interested in combining it with our range of powerful and flexible services, we’ve got the solution for you.

For more information, please email sales@callagenix.com or call us for a chat on 0333 247 0000 and tell us what you’re looking for. Don’t forget to mention your charitable status.

Note - The 0300 number range has been reserved for charities and other organisations with special circumstances.

To find out more, and to see if you qualify, please refer to the following:

030 Number Elegibility Guidance (OFCOM)

Charities Typical Set Up

Although there's no single set solution for charities, we might typically include the following services:

To get started, call us on +44 (0) 333 247 00 00 or click here

Call Recording & MARR

The Message Archiving Recording & Retrieval service by Callagenix. Record and store all your inbound and outbound telephone calls, then quickly and easily retrieve them when needed.

Whether you're legally required to record and store your calls, or you prefer to do so for training purposes or to ensure high standards, our MARR service is for you.

MARR Overview

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  • Recordings accessed easily.
  • No equipment required.
  • No technical knowledge required to use it.
  • No restriction on call lengths.
  • FTP access.

Who is this for?

Do any of the following apply to you?

  • Professionally or legally bound to record and keep all conversations?
  • Searching for a way to protect staff from client complaints?
  • Looking to monitor how your staff interact with customers?
  • Or just looking to monitor calls for training purposes?

You wouldn’t send a letter to a client without keeping a copy, so doesn’t it make sense to keep copies of calls as well?

Telephone recording is increasingly becoming a normal part of business. You can use recorded calls to act as a training aid for staff, to investigate client complaints, or to discover how your employees interact with clients on the phone. Information gleaned from your call recordings can be vital piece in helping you understand what's going on in your business.

Using the Callagenix telephone recording service, you can record and store all your inbound or outbound calls, then locate any recordings quickly and easily without the need to buy any additional hardware.

How do I record my calls?

The Call Recording service is actually a supporting service and must be used in conjunction with another service.

Inbound recording

To record your inbound telephone calls you will need to use one of the following services:

Callagenix Virtual Switchboard
Callagenix Group Divert Service
Callagenix Call Divert Service

Outbound recording 

To record your outbound telephone calls you will need to use one of the following services:

Callagenix VoIp Service
Callagenix Call Forward & Record Service

How can I get my recordings?

You can locate any of your telephone recordings by clicking on the Message Archive option in the mailbox menu of your online Callagenix account.

A powerful and easy search facility allows you to find the recordings of your choice based on a range of criteria, such as date, time, number called etc. Once you have identified the recordings you are looking for, you can listen to them, download them, delete them, mark them with a note, or just leave them in the archives.

How long can I store my recordings?

You can store the recordings for any length of time, with a minimum period of 1 month.

Once you have set your storage period, any recordings older than this will automatically be deleted on a daily basis. You can, of course, manually download your recordings, or set up an overnight FTP process.

How much does it cost?

There is a base monthly cost of £25.00 per month (which includes up to 5,000 minutes of recording and storage)

For each additional 5,000 minutes of recording and storage (or part therof) there is an additional fee of £10.00 per month

Call Recording and MARR Typical Set Up

When setting up the Call Recording and MARR solution, we typically include the following services:

Pricing

Call Recording & MARR

Number type: Any number (requires another service)
Service rental: £25/month (includes 500mb of storage)
Extras: Increased storage and duration

To get started, call us on +44 (0) 333 247 00 00 or click here

Virtual Assistant

Virtual Assistant solutions - work from wherever you want.

Virtual Assistant, Virtual Personal Assistant, Virtual Receptionist, Virtual Administrative Assistant – whatever your job title and whatever role you perform, flexible home based roles are becoming more and more common as technology opens up opportunites to become location independent.

If you are offering virtual PA services, it really pays to present a professional image to your clients if you want to be taken seriously. This is where Callagenix can help - whether you are a lone, home-based VA / PA, or if you run a team of VA’s to look after your clients, having the right phone systems in place can make you look good and help you provide a flexible, reliable solution to your clients.

Virtual Assistant Overview

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  • All calls are pre-announced so you know how to answer them.
  • No hardware or software required, just a phone.
  • Detailed cost information included so you can bill your clients.
  • Live Wallboard

You can provide a custom phone answering service to your customers without having to buy expensive switchboard hardware, or installing multiple BT lines.

How does it work?

Each client has their own telephone number provided by Callagenix, such as local number or a Freephone number, through which they send their calls to you. These inbound calls are pre-announced to you via a ‘whisper message’ when you answer the phone, so you can greet the caller in the name of the relevant client. This enables you to work for multiple clients without the need to install additional telephone lines.

For companies offering VA services, inbound calls from clients can be routed to any of your Virtual Assistants, regardless of where they are located. You can group your VA’s together and share out incoming calls equally between them, route calls directly to a specified VA, or set an order of priority where, for example, some VA’s only receive calls when call volume is high and the front line VA’s are already occupied.

In addition, if you manage multiple VA’s you can keep an eye on call volume and the status of each VA on your PC using the ‘Wallboard’ feature included with your package.

Reporting

The Callagenix system offers detailed reporting at no extra charge. You can use these to compile and provide billing information for each of your clients. If you manage multiple VA’s, you can also use the reporting feature to track the calls sent to them and see when they logged on and off.

Prices

  • Single VA services start at 40p per day
  • Multiple VA services start at 70p per day

Discounts

If your VA service has 3 or more clients, we can offer a discount off the service fee. The more clients you have, the lower the service fee. Please contact us for more details.

Virtual Assistant Typical Set Up

When setting up the Virtual Assistant solution, we typically include the following services:

Pricing

Virtual Assistant

Number type: Any
Attached to number: 40p/day
Multiple VAs: 70p/day

To get started, call us on +44 (0) 333 247 00 00 or click here

Calling All Tipsters!

Do you run a tipping line or racing club? Use our simple, yet powerful phone services to promote your tips and generate revenue.

We’ve been providing services to the tipster community for over 14 years and have many long-standing clients. Each and every month we pay out thousands of pounds to tipsters just like you.

Tipster Line Overview

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  • Record & update tips on your phone.
  • Revenues paid monthly into your bank.
  • Have multiple punters call the line at the same time.
  • Available with optional PIN entry or menu selection.

Tipster Lines

Tipster Line Service

In case you’re not sure how it works, you dial your service number, enter your PIN and record your racing tips over the phone, just like you would a mobile voicemail message. When you have finished recording, your customers can call your promoted number (usually an 090 number) to listen to your latest tips.

You can record as many tips as you want, as often as you want. All updates are pretty much instant and a recording of your previous tips is stored in your Callagenix account for future reference if required. Our system can handle thousands of simultaneous calls, so your punters will never get an engaged tone and disappear elsewhere.

Racing Clubs

If you run a subscription based racing club and don’t need to use a premium rate number, you can choose another number type (01, 02, 03* etc.) and protect your tips with a PIN, so only current members can get access. You can change your PIN as often as you like, to ensure only valid subscribers are permitted to listen to your tips. You could also set up a premium rate number to give casual punters a taste of what they’re missing and entice them to join.

Send Texts

You can quickly and easily send out texts to your customer list from your Callagenix account to let them know when you have recorded a new set of tips.

Call Data

See who is responding to your texts / emails from within your Callagenix account. We provide you with your call data so you can see who is dialling in and compare this with your text notification list, etc.

How Much Do I Get Paid, and When?

We offer enhanced pay-outs for tipsters using premium rate 090 numbers, based on your call volume. All revenues generated are paid into your bank account monthly in arrears, in accordance with the rules set out by the regulator. This will be including or excluding VAT, depending on your status.

Get Started Today

Our system is simple to set up and easy to use, and we’re available to lend a hand if you need us. We’ll even let you test everything out for free so you can see how it all works before you go live.

Give us a call today on 0333 247 0000 with an estimation of your call volume, or email us on sales@callagenix.com or click here to go through to the contact form.

Tipster Line Typical Set Up

When setting up the Tipster Line solution, we typically include the following services:

Pricing

  • Basic Tipster Line: £146.00 per year. Used, for example, with an 0333 number (standard rate) or an 0871 number (national rate, revenue generating).
  • Premium Rate Tipster Line: £255.50 per year. Plus a one-off Premium Rate Number set-up fee of £100. Premium Rate Numbers
  • Racing Club Lines with PIN Access: £255.50 per year. With a choice of number. A regional number or 0333 number is recommended if you don't need to make money from the calls themselves.

* 03 numbers are charged at local rate, even from a mobile. They are also covered by any inclusive calls package.

To get started, call us on +44 (0) 333 247 00 00 or click here

Tipster Line

Run a Tipster service to generate an income offering racing tips to the betting community.

Note - we've updated our Tipster Line page - you can check out the current version by clicking here.

Whether you are running a tipster line or a racing club, Callagenix has the solution for you. With a specially chosen mix of Callagenix services, the Tipster Line solution allows you to generate revenue from your racing tips or run a racing club.

Tipster Line Overview

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  • Record & update tips on your phone.
  • Revenues paid monthly into your bank.
  • Have multiple punters call the line at the same time.
  • Available with optional PIN entry or Menu selection.

How does it work?

In simple terms, the service consists of an Information Line playing the latest racing tips that have been recorded by you, the tipster, usually over the phone. Each time a punter calls the race tips line they hear your latest tips.

As a tipster you can record as many tips as you need. Your tipster line will accept multiple calls simultaneously, so your punters will always be able to access the service. Generally, most tipsters use a 090 premium rate numbers, or a 0871/2 number enabling them to generate significant revenues. With these numbers you can share racing tips uk based punters can dial in to hear.

Any revenues generated are automatically paid monthly in arrears in accordance with the regulators rules. To see the different number types and how much you can generate, please click here.

Additional options

  1. PIN Entry option - if your business model is to run a racing club and you do not need revenues from a 090 premium rate number, you can combine your Tipster Line with a PIN entry service. This enables only valid callers from within your club to access the tips. You can change and manage the PIN numbers in line with your racing club membership.
  2. Menu selection option - should you wish to combine your Tipster Line with multiple race cards, you can group your tips together using our Switchboard service, e.g. "Press 1 for Newmarket, 2 for Cheltenham... etc." 

Typical users

  • Racing Tipsters
  • Running a Racing Club

Tipster Line Typical Set Up

When setting up the Tipster Line solution, we typically include the following services:

Pricing

Tipster Line Service

Number type: Any
Service rental: 70p/day
Rental with PIN: 70p/day

To get started, call us on +44 (0) 333 247 00 00 or click here

Straight Divert

Divert callers through to a single specified telephone number with Straight Divert.

When you move around but need to stay in touch, the Callagenix Straight Divert service is the solution for you. With a specially chosen mix of Callagenix services, the Straight Divert solution allows you to transfer your calls to any UK or international landline or mobile phone number.

Straight Divert Overview

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  • Divert to UK landline, mobile or international.
  • Change the destination number as often as needed.
  • Auto fax recognition.
  • Customisable recorded announcement.
  • 24/7 control.
  • Online management and monitoring system.

How does it work?

To start, all you have to do is set up a virtual number from callagenix. This is usually a regional 01 or 02 number, but there's no reason why you can't choose a non-geographic number like an 03 or 0844 / 0800 / 0871 or other range instead. When you have set up your number, you then specify an existing UK or international landline or mobile phone number to use with this service, such as your regular office or mobile number.

Whenever somebody calls your Callagenix number, their call will automatically be diverted to your designated number instead. Once the system has been set up, you have full control over all the options and can and change the destination number at any time, either through your online control panel or by calling our customer services team.

You can also set the ringtone or message that callers hear when they are first connected. Each caller can be pre-announced so you can decide whether or not to answer (or how to answer it). If you are engaged, or do not want to take the call, you can transfer the calls on to another telephone number or to voicemail.

Typical Uses

  • Divert calls to your number on to a mobile number, so you can be contacted anywhere.
  • Divert calls to your number to a landline at your current location, e.g. when you are working in another office.

Straight Divert Typical Set Up

When setting up the Straight Divert solution, we typically include the following services:

Pricing

Straight Divert

Number type: Any number
Attached to a live number as its primary service: 40p/day
Used in conjunction with other services: Free

To get started, call us on +44 (0) 333 247 00 00 or click here

Premium Rate Support Line

Offer a professional phone support service to your callers and use it to generate revenue. Often used for IT technical support lines.

When you spend time assisting your customers with phone support services and want to charge to help offset your costs, the Callagenix Premium Rate Support Line is the perfect solution. With a specially selected mix of Callagenix services, the Premium Rate Support Line solution means you receive payment for the time you spend answering customer queries.

Premium Rate Support Line Overview

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  • Earns you revenue while on the phone.
  • Automated monthly revenue payments.
  • No hardware or software to buy.
  • Online administration account.
  • Take support calls on any phone.
  • Callagenix is a registered and authorised network provider for the PSA (Phone-paid Services Authority).

The higher call charge can also be used to dissuade casual callers from ringing your support lines, instead pushing them to visit your website to get their questions answered. It can also be used to encourage customers to buy a support contract.

How does it work?

Many businesses, particularly those with a business IT support help desk, recoup some of the costs of providing technical assistance by running a premium rate phone support line. When your customers call the premium rate support line they will be told they are being charged for the call, then their call is diverted either to a hunt group (group divert) or to the least busy line in your office, whichever you prefer.

As a requirement of the premium rate code, calls are pre-announced so your staff know the call is being charged at the premium rate. Options can also be set up to allow staff to reject the call, in which case the call is routed to the next available member of staff. If all staff members are busy, the caller will be informed and asked to call back later.

If your service is not a 24/7 service, a “no out of hours support”, or “lines closed” recorded message can be played, informing callers of your opening times.

Should you not wish to use a premium rate phone number to earn revenues, you may wish to consider using a Callagenix PIN entry service. This enables you to steer customers towards taking out support contracts for a specified time period, only allowing contact with your support teams if customers have a unique PIN number. PIN Entry service details here.

How do I set a Premium Rate support service up?

All 09 premium rate numbers are regulated by the Premium Rate Regulator, the PSA.  As a result, you will need to comply fully with the PSA code of practice including registering your organisation and providing Callagenix with suitable contact and ID documentation.

Registering as a service provider with the PSA should take no more than 5 minutes (PSA Registration) and they will send you a registration number by email, which usually starts ORGXXXXXXX. As a very general rule if you are providing technical assistance on either your own or third party hardware or software, you are exempt and do not need prior permission, just compliance with the code of practice. Assuming all the information you provide is correct and acceptable, your business IT support service can be set up in just a few days.

For your complete guide on setting up your Premium rate support line, including compliance details and costs, please click here (Premium Rate Numbers)

Do I need prior permission?

You don't need the regulators prior permission if you are running customer support services, such as technical support services. You only need to register and comply fully with the code of practice. More details can be found at the following links.

Dealing with the Regulator PSA - Phone-paid Services Authority

Typical Uses

  • IT technical support companies offering business IT support help desk services
  • Electrical businesses offering phone support services
  • Premium rate Information Lines

How much can I charge and how much do I receive?

To see how much you can charge and how much revenues you can receive, click here.

Premium Rate Support Line Typical Set Up

When setting up the Premium Rate Support Line solution, we typically include the following services:

Pricing

Premium Rate Support Line

Number type: Premium rate 090
Service rental: £100 setup, plus £255.50/year

To get started, call us on +44 (0) 333 247 00 00 or click here

Solutions Overview

One of the best things about choosing Callagenix is the range of services available to you. It's like having a “toolbox of services” you can choose from to create the perfect phone system for you.

You can use some services individually or combine multiple services to create the system you need. This can be as simple or sophisticated as you need it to be. All the services have been created and are hosted by Callegenix, so they all work together perfectly. This means you can combine them in any way you want and set things up how you need them.

As a result of customer feedback over the past 12 years, we have packaged up some of the most commonly used services to create ready-to-go packages that are easy to understand and set up. You can use them as they are, or add in other services to get the solution you need.

Every business is different, so don't be afraid to use one of our solution packages as a starting point and then adding, tweaking or removing any element of it to get to the right solution for you. Of course, we're always happy to advise to help you get the set up you really need.

It's also really easy to make changes at a later date, so there's no need to worry about getting it 100% right first time round - your phone system can grow and adapt to your changing requirements.

You can always add or remove numbers, services, users, extensions or change the way they operate.

Whether you're a solo-entrepreneur, a start-up, a small business or a larger, more established enterprise, we have the right solution for you.

Browse the pre-built package solutions below to see what's included, how they work and what they typically cost. If you have any questions, or you'd rather just speak to someone about your requirements please contact us by clicking here.

To get started, call us on +44 (0) 333 247 00 00 or click here

Multi-Call Queuing Package

Divert callers to a single number or group of numbers including queuing and on-hold music.

A key component of good customer service is how incoming calls are handled. Using a specially chosen mix of Callagenix services, the Multi Call solution enables you to manage every call you receive exactly how you want to.

Multi-Call Queueing Overview

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  • Handle multiple callers at the same time.
  • Redirect calls to a single number or group.
  • All calls are pre-announced.
  • Support for out of hours services.
  • Handle faxes and voice calls separately.

Having this solution in place is a great way to improve your customer's experience when they call you. If you've invested money in advertising to encourage people to call you, the last thing you want to happen is to then lose them at the final hurdle by having them constantly getting an engaged tone.

Most people are happy to wait to speak to a sales or customer service representative as long as they are reassured that the call will be answered and they will be put through to someone who can help.

The Multi-Call Queuing Package enables you to put in place a customisable customer care solution to best suit your requirements. You can set up systems to better serve your customers and help them get the support they need as fast as possible.

How does it work?

Simply select a UK or international phone number to use with this service, then specify precisely how you would like calls to be handled. Callers can be greeted with a message, which can be uploaded as a recording or by using our ‘text to voice’ online service. On-Hold music can also be uploaded. 

All incoming calls will be identified as voice or fax calls and redirected according to your specifications. Using our online management system, numbers can easily be added or removed from hunt groups, redirected or call pathways altered.

With the Callagenix multi-call package callers will never hear an engaged tone, as they will always be connected straight through to your services.

Typical Users

  • Businesses which regularly receive multiple calls
  • Businesses who need to direct voice or fax calls to the appropriate receiver
  • Businesses who believe in managing the caller experience

Multi-Call Queuing Typical Set Up

When setting up the Multi-Call Queuing solution, we typically include the following services:

Pricing

Multi-Call Queuing Package

Number type: Any
Service rental: 70p/day
Options: Bespoke set up

To get started, call us on +44 (0) 333 247 00 00 or click here

International Phone Numbers

Go global with Callagenix International phone numbers!

When you want an overseas presence without an overseas office, Callagenix has the solution for you. With a specially chosen mix of Callagenix services, the International Phone Number solution puts you in control of your international operations.

International Numbers Overview

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  • Numbers in more than 100 countries.
  • Choose from regional numbers, country specific freephone / toll-free or a single universal freephone number.
  • 24/7 management control and reporting.
  • Can be used with any Callagenix phone service.

How does it work?

Simple! You select the countries, and we provide you with the numbers. Choose from local regional numbers, freephone numbers or toll free numbers. The number ranges available do vary from country to country, so it's worth checking with us first to make sure we have the number you want. Regional numbers covering the main cities are usually available, and even smaller towns are usually covered. In addition, we can usually supply non-geographic numbers too. To see the list of countries available, click here.

The set up cost and timescale also differ depending on the countries you choose. More popular countries are generally faster to get set up and are inexpensive. Each country has different requirements for set up (such as ID, address, etc.) but it's usually a straightforward process to get going and we can advise on any special requirements.

Any calls received will be automatically redirected to your existing telephone number, wherever that happens to be. In addition, faxes sent to your new numbers can be forwarded to your existing email account.

The international number service comes complete with free online 24/7 management control and reporting and will work with all Callagenix services. See our services page for more details

Additional options

  • Automatic call-forwarding - sometimes known as “follow the sun”, calls can be set to switch between offices dependant on time of day.
  • Automatic call diversion and call queuing – programmable call pathways to optimise call responses
  • Caller pre-announcement – helps you to decide whether to take the call or switch it to answerphone or to another line.

Typical users

  • A company with multiple international offices
  • Companies wanting to advertise a local presence
  • Companies needing to divert calls across international boundaries

International Phone Numbers Typical Set Up

When setting up an International Phone Numbers solution, we typically include the following services:

Pricing

International Phone Numbers

Number type: Freephone Numbers (ITFS) Regional Numbers (PSTN) Universal Freephone Numbers (UIFN)
Set up cost: £100 £75 £100
Call cost, from: 4p/min 2p/min 10p/min

To get started, call us on +44 (0) 333 247 00 00 or click here

Emergency Information Line

Make the Callagenix Emergency Information Line a key part of your Business Continuity strategy.

When a crisis hits and you need to communicate with your staff and customers fast, the Callagenix Emergency Information Line is the ideal solution.

Information Line Overview

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  • Operates outside your own infrastructure.
  • Ability to handle thousands of calls per hour.
  • Messages updated over the phone.
  • Fully customisable and flexible.
  • Choice of number types.
  • Bulk SMS text option.
  • Can be used for staff to leave messages.
  • Compliments your DR Plans.

Like all of our Disaster Recovery / Emergency solutions, the Emergency Line can be tailored to fit your internal Business Continuity plans, whatever the size of your company. The Emergency Information Line service, sometimes called the “Company Emergency Line” or “Staff Emergency Line” is similar to our regular Information Line service, but has been specially adapted to accommodate high call volumes over a short period of time.

How does it work?

The service is very simple to set up and use. It operates completely outside your existing telephone infrastructure, which means it won’t be affected if the worst happens and your phone system goes down.

  • When not in active use, a default message is played, generally informing callers all is well in the company and there are no incidents to report.
  • When an emergency is declared, an authorised member of staff records a new message with the latest news, which then replaces the default message. Your staff and customers call up to find out exactly what’s going on and what they should do next.

We save your default message and any other messages you record in your Callagenix account, so you can switch between them when required. You can record and store as many messages as you like ready to be deployed when you need them.

Additional options

  1. You can add an Answerphone service to your Emergency Information line service if you want callers to be able to leave you a message. One reason to do this is use this is when you need staff to call in so you can check they are safe and account for their whereabouts etc.
  2. You can use the Bulk SMS Text Messaging service to quickly inform people about the emergency. For example, you simply upload a list of telephone numbers (e.g. staff contact numbers) and enter a text message instructing recipients to call the Emergency Line number for further information. Of course, it’s totally up to you what you say in your message and who you send it to. You might have one message for staff and another for key clients / suppliers.

Typical users

  • Businesses / organizations who need to inform staff and customers what’s going on in the event of a crisis

Prices

The base fee for the Emergency Information Line service is £146.00 per year.

Call costs, if any, will depend on the number type chosen.

Additional concurrent line costs may apply depending upon the capacity you need. We’re happy to advise and provide you with an estimate - please contact us with details of how many staff you have so we can calculate anticipated call volume.

Bulk SMS texts cost as little as 3.5p each.

Emergency Information Line Typical Set Up

When setting up the Emergency Information Line solution, we typically include the following services:

Pricing

Emergency Information Line

Number type: Any
Service rental: From £146/year
Options: SMS & email notifications

To get started, call us on +44 (0) 333 247 00 00 or click here

Disaster Recovery And Business Continuity Phone Services

Disaster can strike at any time. If your organisation is not prepared, the consequences can be serious. 

Having a disaster recovery / business continuity plan in place is a smart move.

One area that is simple to sort out but often overlooked is your backup phone systems, which will enable your business to continue trading with minimum disruption.

What is a disaster?

A disaster can be classed as anything that affects the ability of your organisation to function properly.

Disaster Recovery Overview

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  • Operates outside your own infrastructure.
  • Can integrate with your existing number.
  • UK & worldwide coverage.
  • Fully customisable routing options.
  • Ability to handle tens of thousands of calls per hour.
  • Announcements updates by phone and web.
  • Sits dormant until needed.
  • Online customization, management, call data and reports.

At one end of the scale there are terrorist attacks, which are thankfully very rare. When they do happen, any organization caught up in them will likely face a huge amount of disruption for an extended period of time, both in terms of damage / lack of access to infrastructure and also danger and inconvenience to staff.

But for most organizations the most likely threats come from other sources.

Widespread flooding in the UK in recent years has affected hundreds if not thousands of organizations.

FireFire could destroy your organization’s premises. Even a fire in an adjacent building could cause enough disruption to give you a real headache. One of our clients had offices adjacent to the Buncefield Oil Depot, which exploded and burned for a couple of days back in 2005. They were unable to access their premises for a few weeks due to the structural damage caused by the blast. Thankfully, they had a full disaster recovery and service continuity plan in place so were able to manage the situation.

Another client of ours had a less dramatic but still just as disruptive disaster in their organization. Their BT office pbx switchboard was located in the basement, which then got flooded. The pbx got damaged and stopped working, knocking out their whole system. Thankfully they had a hosted Callagenix service standing by for just such a disaster. Their service went active and they were able to continue communicating with clients and suppliers until the flood water was drained and their regular pbx was fixed.

A large traffic accident near your premises could prevent staff getting to work for a prolonged period. A burst pipe might cause damage and make your offices unusable for a few days. High winds and stormy conditions might damage your building and make it unsafe for your staff to work in.

Are you prepared for the worst?

floodWhen disaster does strike, you need to be ready. A vitally important but often neglected part of this is your telecommunications – how you handle incoming calls and communicate with your staff, clients and suppliers.

Some simple, cost-effective and easy to set up services from Callagenix can provide you with a robust and flexible solution to help keep your organization functioning no matter what the world throws at it.

You design your back up plan (we can help with that too) and then choose the solutions you need. They sit dormant in the background, ready at any time for you to set them live. This might be when you want to run a scheduled test, or if you should ever be unfortunate enough to be facing a real emergency. As soon as things return to normal you can seamlessly switch back to your regular telephone set up.

You may not ever need them (and hopefully you won’t). One thing’s for sure though, if you ever need to activate our services, you’ll be very glad you had the foresight to set them up. With prices starting from as low as £142 a year, they are a very affordable way to protect your organization and get the peace of mind that comes with having a solid back-up solution in place.

Designing Your Telephone Disaster Recovery Plan

There are two main areas you should consider when designing your plan; communicating with staff and service continuity.

Below is an outline of our suggested systems and solutions for each. We’ll cover the individual services in more detail afterwards.

1. Communicating with staff

You should have a plan in place to keep all your staff informed of the latest developments. In a small organisation this is obviously much easier and may only involve a few phone calls, whereas in a large organisation this can be more troublesome.

We recommend three services to help you manage staff communication and safety; an Information Line, an Answerphone service and Bulk SMS messaging.

The Information Line is a recorded message you can use to keep everyone up to date. Staff call in to get updates and instructions on what they should do. This is useful, for example, if you have a lot of staff who all work at a site that is not accessible for a few days. The Information Line can tell them not to go to the office and instead direct them to either work from home or go to an alternative location.

The Answerphone service can be used a roll call of all staff at the affected site. Using this, you can first of all check they are okay and have them confirm they have received any messages you have sent out. Staff members call a pre-determined number and leave a message, which is then picked up and handled. Messages can be accessed over the phone, or sent as a .wav audio file to an email address and played on a computer / smart device. Should anybody not get in touch, you can reach out to them directly or raise the alarm as appropriate.

Using the Bulk SMS service you can send out a message to your staff advising them of the situation and telling them what to do next (such as call the Information Line for further instructions). This is a quick and easy way to reach everybody fast.

2. Service continuity

How would you cope if your phones went down for a few days?

It’s a scary thought, but we have solutions to help you get through tough times like this:

  • You can set up an Information Line to play a recorded message for clients / users to keep them informed in the short term as you work to get things back to normal.
  • You can use Bulk SMS messaging to clients and suppliers to update them and provide them with alternative contact details.
  • You can set up a hosted pbx switchboard solution to mirror your company’s phone system, then use it with call divert services to forward calls to alternative destinations, such as a mobile phone number, or to staff in another office. This can also be used with a group divert system to ensure that all calls are answered by the first available person, no matter where they are.

storm damageIf you currently use another provider for your phone services (such as BT) you will need to set things up ahead of time so you can activate call diversion and direct your calls on to our hosted services in case of an emergency. In BT’s case this is called BT Smart Service. They set it up for you and send you the codes you need to use it. They will also add a small charge to your quarterly line rental bill for using this.

If you are already a Callagenix customer and are using our numbers the process is even easier as you can instantly divert calls to any other number or service you wish. Obviously we’re biased, but we believe there are huge advantages in using a hosted system where your phone numbers are not dependant on potentially vulnerable hardware at any specific location.

Added to that, we have a wide range of services so you can set up flexible and reliable solutions to your particular organization requirements. And that’s not to mention a large selection of numbers available, including regional, international and non-geographic numbers such as 0800 numbers, 0845 numbers and 0870 numbers – contact us for more details and advice on the best option for you.

How does it work?

As no two requirements are the same, we will work with your internal BC teams to design the perfect solution for you. We will help you discover the right combination of telephone services to integrate with and compliment your disaster recovery plans.

Once you have chosen the plan that best suits your needs, your disaster recovery telephone service will remain dormant until you declare an emergency or implement a scheduled test. During the crisis, our services keep your organisation’s communications up and running. Once the emergency is over, you simply switch back to your own internal systems. What’s more, our services and systems are extremely flexible, allowing you to monitor your calls remotely and make changes in real time to adapt to events as they unfold.

Callagenix Disaster Recovery / Business Continuity Services

Let’s look at each of the services in more detail:

Information Line

Most organizations choose to use this service with a number supplied with us. This could be an 0800 number (Freephone), an  0333 standard rate number, a local rate 0845 number or a national rate 0870 number, although it could be a regional number too.

We recommend using a number hosted by us as this will not be affected should your regular phone number be affected by any local disruption. It is always a good idea to keep your back-up services completely separate from your regular numbers.

One advantage of using our Information Line is that it can handle thousands of simultaneous calls, so your staff or clients will be able to access your recorded message and won’t be faced with an engaged tone.

The Information Line message can be updated in 3 ways; firstly you can call up, enter a PIN number a record a message over the phone, secondly you can log in and upload an audio file, thirdly you can upload a written message and our text-to-speech technology creates a spoken message for you.

Hosted PBX

The hosted pbx service is suitable for medium / large organizations. It can be set up to mirror your existing phone system. Should you need to, you can replace your staff’s existing extension numbers with their mobile number or a temporary number at another office.

For example, if you are council you can set up extensions for each of your departments, such as Housing, Environmental Health, Housing Benefit, Highways etc. and then either divert calls to staff who can deal with them, or else send callers to a recorded message and / or answerphone, depending on your resources at the time. You can change these settings at any time to match your capacity to cope with the demands of the situation.

Hosted ACD (Group Divert)

Also known as a “Hunt Group”, this hosted service allows you to direct calls to a single number or a group of numbers in any order of priority. This is ideal when you are dealing with a large number of incoming calls to a single number as it allows you to distribute the calls to your team to be dealt with.

Callers can be held in a queue (with on-hold music) and when you have a large volume of calls waiting you send the overflow to another team or direct to voicemail, whatever you prefer.

Bulk SMS

Use our Bulk SMS service to send texts to your staff and clients to let them know what’s going on.

You can set up customized number lists to enable you to contact specific groups with targeted messages. Simply choose the list you want to contact with an SMS, compose your message and send it out. Each text costs as little as 3.5p

What needs to be in your plan?

Here are some questions to help you formulate your Disaster Recovery / Service Continuity service:

  • Who is on your disaster recovery committee? List each member, along with their contact numbers (work, home, mobile).
  • Who is responsible for implementing your telecommunications strategy? List each member is order, so if the main person isn’t available the next available person can step in. Make sure everybody is aware of this and that everybody has a written copy of the instructions offsite to follow, including all login details, PIN numbers etc.
  • How are you going to communicate with your staff? If you are using an Information Line make sure the relevant people have instructions on how to set it up. If you are using Bulk SMS, make sure the relevant people have the login details and know how to send a message.
  • Ensure your staff know what to do in case of an emergency. Make sure they have the Information Line number. Send it out again by SMS if necessary. If they need to check in make sure they know which number to call and how to do this.
  • In the event of your premises being unavailable, how will people contact you? This includes clients, suppliers and emergency services. If you are using an Information Line or sending out Bulk SMS messages for callers make sure the relevant staff members know how to set them up. Don’t forget to update your website, including your Information Line number. Designated people should have your site’s login details available, preferably kept offline and off-site, and should know how to make changes to your site’s homepage.
  • Do you have alternative premises you can use? This might be a different office, space at a key supplier’s / customer’s office, or even short term at a local hotel. If you already have this planned out, did you know you can set up a virtual switchboard with Callagenix? With this you can mirror your existing phone system and divert all your current extensions onto the new numbers. You can also set up group diverts, voicemail and call diverts to other offices or mobiles. You have complete flexibility and can quickly and easily change all your settings online.

Why Choose Callagenix?

When crisis strikes you need to know your back up phone services aren’t going to let you down.

Callagenix has a proven track record of providing Disaster Recovery / Business Continuity telephone services successfully for over 12 years, with clients of ours having to activate their services in real life emergency situations.

Here are five reasons you should choose us for your telephone disaster recovery plans:

  1. We have a range of flexible and proven services available to help you build the solution to your service continuity needs. Our services have been battle tested in real crisis situations so we know they work.
  2. In addition, our own infrastructure has been designed with resilience in mind ensuring we are not reliant on a single carrier, but have direct connections to multiple global carriers, allowing us the ability to switch should one particular carrier have a local issue.
  3. We can help you design, set up and test your services before you pay us a penny. It’s a totally risk-free way to make sure our services do everything you want them to. This is ideal if you need to present your findings to your crisis team or the board for approval – instead of telling them how it all works, you can simply log in and show them. After that, any amendments are quick to make and it’s a simple process to activate your account, leaving you free to move on to your next challenge.
  4. Should you ever need to use our services you will be able to download a comprehensive MIS (Management Information System) report detailing all the calls you made through our service and their cost. This is suitable for insurance purposes when you make a claim after the emergency has passed.
  5. Reliability and quality. With a service uptime greater than 99.999% you can rely on Callagenix to be there when you need us. Our systems are manned and monitored 24/7, 365 days a year. We use multiple tier 1 carriers to route our calls, so even in the highly unlikely event one went down due to local disruption, we can instantly switch you over to another.

Disaster Recovery / Business Continuity Typical Set Up

When setting up a DR/BC solution, we typically include the following services:

Conclusion

Protecting your phone system is an area that is often overlooked when people think about disaster recovery and service continuity, yet the impact of having them go down can cripple your organisation for days.

As you can see, protecting this vital part of your organization needn’t be difficult or expensive. Robust, reliable and flexible solutions can be set up, ready to deploy at a moment’s notice. When disaster strikes you will have dozens if not hundreds of things screaming for your attention – your phone systems don’t have to be one of them. Setting up a Callagenix disaster recovery / service continuity solution quickly and easily solves your telecommunications problem, freeing up your time and attention to focus on other priority areas instead.

We also understand that each organization has its own, unique requirements, so we strongly recommend you get things started by giving us a call so we can help you find the best solution for your particular circumstances.

Pricing

Disaster Recovery Solutions

Number type: Any
Service rental: From £146/year
Options: Bespoke set up - please contact us

To get started, call us on +44 (0) 333 247 00 00 or click here

Competition Line

Run your own competition phone lines by posing a question to callers and offering them a choice of 3 possible answers.

When you want to promote a product or generate revenue by running a competition, Callagenix has the solution for you. With a specially chosen mix of Callagenix services such as premium rate line and automatic call answering, the Competition Line solution enables your callers to select their response from three options.

Competition Line Overview

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  • Ability to handle tens of thousands of calls per hour.
  • Fully customisable messages.
  • 24-hour automatic call answering.
  • Online customization and management.
  • Set the cost per minute to between 10p and £1.

How does it work?

In order to run a premium rate service you will need to comply fully with the PhonepayPlus code of practice including registering as a service provider and providing Callagenix with suitable contact and ID documentation. Registering as a service provider with PhonepayPlus should take no more than 5 minutes on their web site. Full instructions and links are provided if you email sales@callagenix.com.

Once you have registered with the PSA - Phone-paid Services Authority (previously known as PhonepayPlus), Callagenix will set up your premium rate number. Your competition line will then be ready for use, and we will give you full details of how to upload messages and manage the service.

In a nutshell, to run your competition you set up a premium rate phone number that callers dial to enter. You then pose a question to them and they choose from a list of options (usually three) by pressing a key on the phone. If they give the correct answer you then give them the chance to leave their contact details, whereas if they guess incorrectly they are played a message telling them and asking them to try again.

You get paid for every call received. The amount will depend on the number you choose and the rate set - we are happy to advise on this.

You can specify a cost per minute for callers of between 10 pence and £1.

Typical users

  • Organisations setting up a competition line for fun or for income.
  • Companies using a competition line to promote a product or brand

Competion Line Typical Set Up

When setting up a competition line, we typically include the following services:

Pricing

This can vary - please contact us.

To get started, call us on +44 (0) 333 247 00 00 or click here

Company Switchboard

A fully integrated virtual switchboard service - all of the functionality of a large telephone system for a fraction of the cost.

When you are looking for an integrated switchboard Callagenix has the solution for you.

With a specially chosen mix of Callagenix services, the Company Switchboard solution means that you can benefit from the functionality traditionally associated with a large PABX switchboard such as programmable number diversion and call recording; running alongside a choice of local, regional or international telephone numbers.

Company Switchboard Overview

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  • Scalable - can handle tens of thousands of calls per hour.
  • Fully customisable message prompts.
  • Multiple switchboard menus.
  • 24-hour automatic call answering.
  • Optional caller number reports.
  • Auto-fax recognition (provided you have a welcome message).
  • Online customization and management.
  • Online call data & reports.
  • Can link or connect to all other Callagenix services.

How does it work?

The Callagenix switchboard takes advantage of internet technology to offer the services typically seen on a PBX switchboard at a fraction of the cost.

The switchboard can be programmed to route calls along optimum pathways and if the business model changes, reprogramming is simple. So whether you want to divert calls to a single recipient or a hunt group, an answerphone or a recorded message, the Callagenix virtual switchboard will meet your needs.

And there’s no need to worry if you have a single phone line and multiple calls. The Callagenix platform gives you access to as many simultaneous call lines as your service needs, without your having to purchase extra phone lines.

Additional features include:

  • Fully customisable message prompts
  • Answerphone messages accessed via the web or forwarded by e-mail
  • E-mail or SMS alerts when faxes arrive
  • Pre-announcement of calls
  • Call recording
  • Auto-switching to answerphone, another office or outside service

Save call-transfer time and costs with the Callagenix virtual switchboard.

Typical users

  • Businesses advertising a single number to all of their callers
  • Businesses distributing incoming calls to different sectors of the company
  • Businesses with multiple offices
  • Businesses which want to save costs whilst enhancing the caller experience

Company Switchboard Typical Set Up

When setting up the Company Switchboard solution, we typically include the following services:

Pricing

Company Switchboard

Number type: Any from our wide range
Attached to a live number in your account: 70p/day
Attached to test number number: Free

The company switchboard is easy to set up and update and can be used with any number range.

To get started, call us on +44 (0) 333 247 00 00 or click here

Calling Spain

Ideal for customers who work / live in Spain for extended periods each year. Stay in touch with your callers, wherever you are.

When you are travelling away from your home base but need to stay in touch, Callagenix has the solution for you. With a specially chosen mix of Callagenix services, the Calling Spain solution means that whether you are working abroad or on holiday, you can stay in control of your calls.

Calling Spain Overview

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  • Manage and update your service online.
  • Calls are pre-announced.
  • Can accept or reject any incoming calls.
  • Stay in touch with your business even when abroad

How does it work?

First you set up a UK virtual phone number with Callagenix. You can choose any local / regional number, or even a non-geographic number such as an 03 number or 08 number if you prefer. When you are in the UK, you set your number to divert all calls to your regular landline or mobile number. The amount it will cost to do this depends on the virtual number type you choose.

When you travel to Spain you can continue to receive calls on your UK number by diverting them to your Spanish landline number or mobile instead. All calls are automatically and seamlessly redirected to your overseas landline or mobile, and as far as the caller in the UK is aware they are calling a UK number as normal.

Of course, if you have clients in Spain (or indeed in just about any country) there's nothing to stop you doing the same in reverse by providing them with a Spanish number they can call that has the facility to redirect calls to you when you back in the UK.

Our international phone numbers service is available in more than a hundred countries worldwide so whether you are wintering in Spain or working in New York, your callers can always reach you.

With no restriction on the number of times the designated number is changed, the Calling Spain / International Phone Numbers service is ideal for those who move between locations. It means you can give out a single local number to clients and they can reach you wherever you are. Added features include caller pre-announcing so you can choose which calls to take and a voicemail service to take messages from the rest.

Balancing business and pleasure is easier with the Callagenix international phone numbers service.

Typical uses

  • Working for a few weeks in another country
  • Holidays abroad but want to keep in touch
  • Moving around the world but keeping an “open line” for clients

Calling Spain Typical Set Up

When setting up the Calling Spain solution, we typically include the following services:

Pricing

Calling Spain

Number type: Any
Service rental: 40p/day
Options: Voicemail, Fax-to-Email

To get started, call us on +44 (0) 333 247 00 00 or click here