When it comes to cloud-based call centres, we've got your number
Switch to Callagenix and you’ll never miss a call - and turn your website visitors into customers.
Our cloud call-centre service is effective, affordable, scalable and location- independent.
At its heart is a secure and intuitive web-based portal which allows you to easily manage your staff, phone numbers, call recordings and call routing plans. Our call-centre solution makes it easy to handle your inbound and outbound calls, manage and measure remote teams, monitor performance and even make changes on the fly - all from your Callagenix portal.
The solution works best with VoIP/SIP protocols but can also make use of existing PSTN or BT lines. Calls can be routed to any device, anywhere. Most hardware and VoIP soft apps are supported because the solution is not a closed, proprietary one.
Our cloud call-centre solution can be used with any of our UK or international numbers. Or you can port your existing number in.
SETTING UP YOUR CLOUD CALL-CENTRE IS QUICK, EASY, AND AFFORDABLE. SOME OF ITS MANY FEATURES INCLUDE:
- Menu switchboard
- Hunt groups
- Follow the sun routing
- Voicemail to email
- Fax to email
- Online management
- Call data records (CDR’s)
- Outbound CLI calling
- Inbound and outbound call recording and storage
- Supervisor access
- Shift manager
Contact us to see for yourself how easy managing a Callagenix cloud call- centre can be.