Written by Callagenix on July 25 2014
Ofcom research has revealed that signing up to the Telephone Preference Service (TPS) only…
0845 numbers, also known as BT local rate numbers, are often associated with trusted and long established businesses. When a caller dials an 0845 number they only pay the BT local rate. If you have a national business and want to offer your customers local rate numbers to contact you on, then 0845 numbers are a recognizable way for you to do this. When you get an 0845 number you are compromising with your customer on the cost of the call.
With a Callagenix 0845 number you get free, unlimited inbound minutes with free access to call data and call management. What’s more, if you use our Basic routing service there is no charge to divert your incoming calls onto a UK landline number (01 or 02 numbers).
How are 0845 numbers used?
The 0845 number is programmed to "sit" on top of your UK landline number so any calls to the 0845 number are simply redirected to your own landline. Your UK landline number is not affected in any way. Although 0845 numbers can be diverted to any landline, they cannot be diverted to international numbers or mobile numbers.
Integrate your 0845 number with our Advanced, Intelligent Routing services. These may include one or more of the services below. You can mix and match them to create the optimum phone solution for you. Services include: Call Forward, Call Diversion, Group Divert, Company Information Line, Answerphone, Fax to Email and Virtual Switchboard (illustrated below).
Once you have created your preferred combination of services, you can use your online control panel to manage how calls to your 0845 number are handled. This may involve something as simple as an Answerphone service or Recorded Message, all the way up to a sophisticated phone menu, diverting calls to call centre hunt groups. It really is up to you, and we’re here to help, should you need any advice.
*PLEASE Note* If you are considering using an 084x, 087x or 09x number for post-sales support (such as a helpline, customer service, billings or complaints) please be aware this is now illegal in some circumstances.
For full details please click here.
|0845 Number Costs|
4ppm peak, 1.5ppm all other times
From a BT landline
|Inbound Call Charge||No inbound call charge|
|Revenue received||Not Applicable|
|Advanced Service||From 40p per day, depending on the service specified. Available Services, Divert Cost|
|Basic Service||0ppm, there is no call charge|
|Setup/Connection||FREE (memorable numbers may incur a charge)|
|Annual Charge||Not Applicable|
|Security Deposit||Not Applicable|
|Cost and Revenue exclude vat, Caller cost include vat, Caller cost assumes dialled from National Carrier, e.g. BT|
If you already have an 0845 number and would like to take advantage of our call rates or revenues, or use our intelligent phone services, you may be able to port your number to us. For more details please click here.