0871 numbers are premium rate lines where part of the cost of the call is paid to the business receiving it. They can therefore be used to generate revenue.
Whilst these numbers can attract different rates, Callagenix 0871 numbers cost callers 10.8333p/min, excluding VAT, plus their phone company's access charge. 3p/min is passed on to you.
Benefits of 0871 numbersGet an 0871 number
- Location independent
- Can be used to offset your running costs
- Avoid code changes
- Instant change of divert
- Online stats & number management
With a Callagenix 0871 number you pay NO incoming call charges and you can generate revenue on every call. When your customer phones your 0871 number they are charged 10.8333p/min plus an access charge, of which you earn up to 3p/min.
0871 call revenues generated using a Basic Service (see below) are paid monthly in arrears. We will add VAT if you are VAT registered. 0871 call revenues generated using any of the Advanced services are automatically added to your Callagenix account balance. There's also the option to receive any surplus revenue on a monthly basis (in arrears) instead.
0871 numbers are a popular choice for clients looking to generate small revenues.
Do I need to register my 0871 number?
It is not mandatory to register 0871 numbers but usage must comply with the provisions of the PSA (previously PhonepayPlus) Code. This means that pricing must be clearly shown, close to your number, every time it's mentioned.
How are 0871 numbers used?
You have two options when deciding how to use your number:
- The Basic Service - when all you want to do is redirect calls made to your 0871 number onto another 01 or 02 number.
- Our Advanced Services for when you need to do more with your calls. All other call handling options, from the straightforward to the complex, will use these services.
More information on connecting 0871 numbers to services can be found here.
0871 numbers and Ofcom regulations
Ofcom now requires charges to 0871 numbers to be split into two parts - the service charge and the access charge. This is with the aim of helping callers understand call charges.
- The service charge. The per minute, ex.VAT rate we set to call our 0871 numbers. You need to display this rate alongside your number.
- The access charge. The extra charge added to the service charge by the caller's phone provider. This will obviously be different, depending on the service provider, so we can't know this in advance.
How and where to display the cost of your number
It's your responsibility to display the service charge alongside your 0871 number, whenever you use it. We suggest using the following statement:
"Calls cost 10.8333 pence per minute (ex. VAT), plus your phone company's access charge."
Click here to find out more, or call us if you have any questions.
Typical Uses / Users
- Customer support lines
- Competitions entry
- To offset the costs of routing callers overseas or by call handling services
- Establish a non-region-specific UK presence
*NOTE* 0871 numbers should no longer be used for post-sales B2C support in most cases as BEIS regulations mean it may no longer be legal. To read more, click here.
0871 Number Costs
|Callers pays||Calls cost 10.8333 pence per minute (ex. VAT), plus their phone company's access charge.|
|Inbound call charge||0ppm|
|Revenue received||3ppm at all times|
|Advanced Service||From 40p per day, depending on the service specified. See Available Services and the Divert Cost Calculator|
|Basic Service||Pays 3ppm|
|Setup / connection||Free (memorable numbers may incur a charge), PSA Code (previously PhonepayPlus) applies|
|Annual charge||Not applicable|
|Security deposit||Not applicable|
|Cost and revenue excl. VAT, caller cost inc. VAT, caller cost assumes dialled from national carrier, e.g. BT|
If you already have an 0871 number and would like to take advantage of our call rates or revenues, or use our intelligent phone services, you may be able to port your number to us.
For more details please click here.
To get started, call us on +44 (0) 333 247 00 00 or click here to pick a number