If the cost of your customer services team is soaring, then switching to a 0872 number could be the answer. Clients phoning your 0872 number from a landline are charged 8.333p/min ex. VAT, plus an access charge, of which you receive 2p.
With Callagenix 0872 numbers you pay NO incoming call charges and you can earn up to 2p/min on every call.
Divert calls to your UK landline with our Basic Service, or else use one of our Advanced services to handle the call in more sophisticated ways (e.g. group divert, divert to a mobile, virtual switchboard). You can easily edit your services and view your call data, including any revenues calculated, via your online control panel at no additional cost.
Benefits of 0872 numbersGet an 0872 number
- Cloud hosted - not tied to a physical location
- A great way to recoup some of your running costs
- Avoid changes to phone codes
- Switch divert to another number instantly
- Manage your numbers and view stats online
Any revenue you generate with an 0872 number using the Basic service (see below) will be paid in arrears on a monthly basis. If you are VAT registered we'll add VAT too. If you are using your 0872 number with our Advanced services, your revenue will be added to your Callagenix account balance instead, although you can choose to have any surplus revenue paid monthly in arrears if you'd rather.
Do I need to register my 0872 number?
Registration is not mandatory for 0872 numbers, but the provisions of the PSA Code (previously PhonePayPlus) still apply. Pricing must be clear, prominent and in close proximity to each mention of the number. Users must be aware of the costs prior to incurring a charge.
How are 0872 numbers used?
Set up your number using our Basic service or Advanced Services:
- For a simple call divert from your 0872 number back to your home or office landline, just choose the Basic Service.
- To do more with your number, connect it to one or more of our Advanced Services and build your ideal call handling solution!
Not sure where to start? Go with the Basic Service to begin with and switch to the Advanced Services when you need them.
Read this page to learn more.
Ofcom regulations for 0872 numbers
Call charges to 0872 numbers are broken up into two parts - the service charge and the access charge. Ofcom introduced this change with the aim of making charges clearer to callers.
Wherever you display your number, you'll need to state what service charge is. This is simply the rate set by Callagenix to call 0872 numbers (see below).
You don't need to worry about displaying the access charge. This is because it's not possible to know this in advance, as it's the charge set by caller's service provider and each company may charge a different rate.
Suggested format to use when displaying your number
You are obliged to state the service charge every time you use your number. The recommended way to do this is as follows:
"Calls cost 8.3333 pence per minute (ex. VAT), plus your phone company's access charge."
You are not required to disclose how much revenue you generate from every call.
You can learn more by clicking here or by getting in touch with us.
*NOTE* If you are thinking of using your 0872 number for B2C post-sales support, we'd strongly advise you to click here and read about BEIS regulations that make this illegal in many cases.
0872 Number Costs
|Callers pays||Calls cost 8.3333 pence per minute (ex. VAT), plus your phone company's access charge.|
|Inbound call charge||0ppm|
|Revenue received||2ppm at all times.|
|Advanced Service||From 40p per day, depending on the service specified. Available Services|
|Basic Service||Earns 2ppm|
|Setup / connection||Free (memorable numbers may incur a charge)|
|Annual charge||Not applicable|
|Security deposit||Not applicable|
|Cost and revenue excl. VAT, caller cost inc. VAT, caller cost assumes dialled from national carrier, e.g. BT|
If you already have an 0872 number and would like to take advantage of our call rates or revenues, or get access to our intelligent phone services, you may be able to do so by porting your number to us. Please click here to find out more.
To get started, call us on +44 (0) 333 247 00 00 or click here to pick a number