Virtual Switchboard

A fully integrated virtual switchboard service (hosted pbx) - all of the functionality of a large PBX for a fraction of the cost.

When it’s time for your business to move or upgrade from your old PBX to a fully integrated switchboard, the Callagenix Virtual Switchboard service is the answer. Take control of your telephone system with intuitive online customisation and management, and all the functionality of a large PBX (Private Branch Exchange) without the need to buy and maintain and hardware, for a fraction of the cost.

How does it work?

The Virtual Switchboard service is completely flexible. You get to control exactly what your callers hear and which services they are offered - every aspect is completely customisable.

The system operates like an interactive phone menu, offering callers audio prompts and up to 10 options using a single virtual switchboard. You can even have multi-level switchboards, where each option leads to a further set of options (call menus). Each of the options at any level can launch any other Callagenix Service.

The Virtual Switchboard enables you to provide a service to your customers 24 hours a day, so that even when you’re not working they will be able to access information and leave messages.

We also have a short video tutorial on how to use the Virtual Switchboard service. You can watch it by clicking here.

Typical Uses

The Virtual Switchboard service must be used along with other services and can therefore provide a wide range of functionality.  A few examples are:

• Combined with the Answerphone, Call Divert, Group Divert and Time of Day services, callers could be diverted to another number, given the option to leave a message, or be played a message.
• Combined with Caller Select and Time of Day, calls will be handled based on the caller’s number and when they call.

Other Virtual Switchboard Features

The virtual switchboard service is always used with at least one other service. Here's a list of the services it's commonly used with, as well as some additional services and features that you can also combine it with:

Pricing

Virtual Switchboard Service
Number type:	Can be used with any of our number ranges
Attached to a live number as its primary service:	80p/day
Used in conjunction with other services:	Free

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To get started, call us on +44 (0) 333 247 00 00 or click here