Customer Support

At Callagenix we pride ourselves on providing the best customer support we can deliver, not just in our pre-sales recommendations, but long after your services have been set up.

All enquiries are dealt with by Callagenix sales, support and engineering personnel only and not outsourced to a third party call centre. Our usual customer support hours are Mon-Fri 9am-5.30pm.

If you cannot find the answer to your requirements or questions, please take a look at our Assistant, on-line tutorials or FAQ pages, or please contact us using the details below.


Support & Faults

  • Tel: +44 (0) 333 247 0000  option 2
  • Email: 
  • On-line video tutorials
  • FAQ’s

When logging a suspected fault, we will need your Callagenix account number, phone number /service in question and a brief overview of the problem.

24 hour support

All Callagenix systems are monitored 24/7. If you want to be able to access 24/7 engineering and technical support, please contact us for details.

Need help? Call us on +44 (0) 333 247 00 00 or send us a message


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