Reliability & Quality

We are sometimes asked what SLA’s (Service Level Agreements) Callagenix has. As part of our Ofcom SS7 licence we have to ensure our systems have an “uptime” greater than 99.999%.

All of our systems are located in secure data environments that are manned and monitored 24/7 365 days a year. In addition, sophisticated processes are set to monitor and trigger alerts should any issues arise, or it looks like they could arise. Overseeing this process is a team of Callagenix engineers on call 24hours per day.

Call quality and reliability starts with the choice of carrier and circuit provision. In order that we are not reliant on one single carrier and to ensure consistent voice quality at all times, Callagenix use multiple T1 carrier circuits from BT, MCI Verizon, Cable & Wireless and Energis. In addition we also have a number of IP direct connects for a range of inbound and outbound services.

Having a range of directly connected circuits with multiple T1 providers allow us call rerouting should a particular provider have an issue, or in the case of disaster or business continuity situations.

In short, at Callagenix we work to the highest standards and invest in the top-quality hardware to ensure that our clients get the service they deserve. When choosing which carriers to partner with, reliability and quality are always the primary consideration.

Whilst we could save a little by trying to do things on the cheap, we firmly believe that in the long-term our interests are best served by providing the highest quality service for our clients. We will not take risks with your business phone system by scrimping and making do with an inferior quality set up.

If reliablity and doing things the right way is important for your business, then you are in safe hands with Callagenix. In today's competitive marketplace you may be able to save a small amount by choosing an alternative provider, but like in any area of life, you ultimately get what you pay for. In our opinion, rock-solid reliabilty and the peace of mind that comes with that is priceless.

For more information, please contact us.

Need help? Call us on +44 (0) 333 247 00 00 or send us a message

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