If you would like to fix your telephony costs, then our VoIPinclusive service could be right for you.

If you'd like to be able to fix your telephony costs then VoIPinclusive is for you. No matter what size business you run, we've got a package to suit you. What's more, a VoIPinclusive solution is easy to expand as your business grows, and it's easy to take with you, should you ever open an additional office or move premises completely.

VoIPinclusive Overview

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  • Unlimited calls *
  • Equipment inc phones
  • Installation & training included
  • Complete office switchboard
  • Call conferencing
  • Memorable main number + DDI's included

What is VoIPinclusive?

VoIPinclusive is a fixed-price, all inclusive VoIP package for businesses of all sizes. It offers a complete business phone system at a fraction of the cost of a regular phone system. At the same time it also offers a wide range of features and options not normally available without significant outlay.

The system is hosted in the cloud and is made up of a combination of virtual phone numbers, a virtual pbx switchboard and a range of hosted services, such as the answerphone service and call divert service.

You decide what you need your system to do and we’ll help you build it. All the numbers and services play well together, allowing you to create the perfect system for your needs. It’s also very quick and easy to change your set up through your online control panel, with all changes being almost instantaneous.

In summary, it’s a robust, fully featured business-grade telephone system with all the options you need and plenty of room to grow and develop along with your business.

We’ll talk more about what’s included shortly, but first let’s look at how the service will benefit your business:

Advantages of VoIPinclusive

You Can Fix Your Phone Costs

With VoIPinclusive you get all your equipment, broadband and calls to UK landlines AND mobiles, as well as over 100 international destinations.

There’s no need for you to find a lump sum to pay for an expensive pbx switchboard and handsets, as we provide everything you need, for a small set up fee and a fixed monthly rate.

It’s Flexible

A VoIPinclusive phone system is incredibly flexible and can adapt to perfectly meet your requirements.

As your company grows, you simply add extra users whenever you need to. You can even have users at different sites (such as a second office or home-based workers) all connected to the same company switchboard. Not only are all internal calls free, but calls can also be quickly and easily transferred between team members no matter where they are working that day.

As your VoIPinclusive numbers and services are hosted, they are completely portable. If you ever want to move offices it’s easy to do so and your service will not be affected.

Free Numbers and Services

When you become a VoIPinclusive client you get a free number and access to a range of simple yet sophisticated phone services. You can choose either an 01, 02 or 03 number (0300 or 0333) for free, or any other number type if you’d prefer. For example, you might choose an 0800 number for a small additional cost, or maybe an 0844 where you receive 2p /min every time someone calls you.

We can also set up a free 0844 number for you with a fax-to-email service attached if you need it. With this you can receive faxes without a machine and have them automatically sent to your email address as a pdf attachment.

For more information on our range of numbers and advice on which are best for you, please contact us.

No Equipment to Buy or Maintain

When you become a VoIPinclusive client there’s no expensive equipment to buy. We set up a hosted pbx switchboard for you and supply you with all the routers, base stations and phones you need, all included in your monthly rate.

There are no expensive maintenance or costly repairs to worry about either. We look after everything for you!

Free Support and Installation

As a VoIPinclusive customer we take care of you every step of the way. Before you even sign up we’ll answer all your questions and talk to you to make sure our service is the best solution for you. We’ll check your connection is suitable for the VoIP system and help you design the perfect phone system for your unique needs.

When it comes time to install your system we visit your site and do it for you. We also show you how everything works (don’t worry, it’s very straightforward) so you know what to do at other offices or for staff who work from home. We’ll also make sure you understand your online control panel and how to change your services if you need to.

After installation and set-up we’re still only a phone call away. We don’t charge for support and we’re always happy to answer your questions, no matter what the issue.

Built-In Disaster Recovery / Business Continuity Protection

One of the big benefits of using a hosted telephone service is that you are automatically protected should your premises by affected by a disaster, such as a fire, flood or storm damage.

Whereas traditional physical lines and pbx’s are vulnerable to local damage, your hosted service is not. Should you ever not be able to work from your regular premises, you can simply log in to your online dashboard and divert all your calls to other landline or mobile numbers. You can also set up recorded messages to inform staff and customers of the latest news, or send out bulk SMS text messages to let them know where to go or what to do whilst the problem is being fixed.

If you want to know more about our business continuity / disaster recovery services, please contact us for details.

What’s Included?

VoIPinclusive is the simple way to fix your phone charges whilst still benefiting from a fully featured phone system.

Here’s what’s included in the package:

Your Calls

All calls to UK landlines and mobiles up to 30 minutes in duration are included in your monthly package. International calls to 100+ countries are also included (up to 30 mins duration).

The exceptions to this are calls to 070 personal numbers, 08 local and national rate numbers (e.g. 0845, 0870), and 09 premium rate numbers, which are charged at the rates shown on this page.

We operate a fair usage policy, designed to protect us from abuse. Most regular businesses will never have an issue with this. The fair usage policy is in place to stop very high usage businesses, such as call centres, taking advantage of the low rates by using the service non-stop for hours every day.

If you run a call centre or similar, we can still help you by putting together a different package – please give us a call to discuss your requirements.

All Equipment & Hosted PBX

Gigaset A510H Handset. There’s no need for you to buy an expensive pbx and handsets as we supply all your equipment included as part of your monthly payment.

We provide the phones, a router and the required number of base stations.

Gigaset N300 IP Base Station. In addition, we provide you with a fully featured hosted switchboard. This is an easy to use virtual pbx you can use to manage all your numbers, extensions and services. From a few simple voicemail boxes, to a complex phone menu system with hunt groups and time of day services, you can use your virtual switchboard to create your perfect phone system.

Here are just some of the features of our virtual switchboard:

  • Ability to handle thousands of calls per hour.
  • Fully customisable message prompts
  • Up to 10 options per switchboard menu (0 to 9).
  • Ability to record and archive inbound and outbound calls.
  • Company and individual voicemails.
  • 24-hour automatic call answering.
  • A list of callers’ numbers can optionally be created.

Hosted Phone Numbers

When you sign up with VoIPinclusive, we’ll give you one main number, plus up to nine additional direct dial numbers if you want them.

Your main number can be a regional number (01 or 02) or a non-geographic 03 number if you prefer.

Alternatively, you could choose from any number range we carry. For example, you may select a number from the 0844 number range, thus allowing you to earn 2p/min every time someone calls you.

Or you may decide to pay a little extra to set up an 0800 number and offer your customers the chance to call you for free.

We’re happy to advise on the range of numbers available and the best options for you.  

Also included in the price are:

  1. A dedicated private conference call number allowing up to 10 people per conference
  2. A dedicated 0844 number with a Fax-to-Email service so you can receive faxes.
  3. Up to 10 additional regional numbers for advertising purposes

Want to use your existing number? If you’d rather keep your existing number that’s fine too – you can either forward your calls on to our services, or else port in up to 5 numbers from BT for only £15/month.


As part of the package we install a dedicated broadband IP connection for your VoIP service.

This includes a managed router and switch to connect your IP phones to the internet, all included in your monthly payment. Before starting your service we run a check to make sure you have suitable internet bandwidth in your area to handle VoIP on your line.


We will install your system at one of your sites included in your set up fee.

If you have more than one site, we’ll provide full training and show you everything you need to know to get set up at your other locations too. Alternatively we can set up the service at your other sites for an additional fee.


Full support is included. We’re always at the end of the phone if you need us. We don’t charge for support and we don’t make you call a premium line to reach us.

Online Management Portal

Our flexible and secure online management control panel gives you full control over your telephone system. Once logged in, you can change many aspects of this system with a click of a mouse.

What’s NOT Included?

So now we know what is covered, let’s go through what isn’t:

Calls to 070, 08, 09 numbers

There are additional charges for all calls made to local and national rate numbers (e.g. 0845, 0870), 070 personal numbers (note – these are not mobile numbers, which are covered) and 090 premium rate numbers.

Some international numbers

Although most international calls are free, some may not be included. You can find more details on our site.

Calls over 30 minutes in length.

All calls under 30 minutes duration are free, but if you go over this you will be charged from that point on. Of course, you could always hang up and then call back straight away.

Number porting

For £15/month you can port in up to 5 numbers from BT and use them with your VoIP service.

Key features

  • Up front cost savings: cheaper than buying a phone system & multiple BT lines
  • Improved image: virtual switchboard gives you a professional, corporate look
  • Flexible: easily connects different offices and remote / home workers.
  • Free internal calls: no-cost VoIP to VoIP calls anywhere in the world.
  • Inclusive calls: All your calls are included for a fixed cost *
  • Support & maintenance savings: our hosted service means no support or maintenance costs
  • Expandable: just add additional phones when you need them
  • Portable: take your service and numbers anywhere
  • Hardware: phones, router & broadband included.

To find out more and view the packages available please click here


VoIPinclusive pricing is simple.

There is a small set up fee to get you up and running, then a fixed monthly payment. If you want to add more users at any time, simply contact us and we’ll send out their handset and adjust your payment accordingly.

The price will vary depending on the number of users you have and any additional requirements, but our typical rates are as follows:

5 User Package

Suitable for start-ups, home workers, small companies.

  • £249 installation & set up,
  • £195 per month fixed.

10 User Package

Suitable for small and medium companies, and departments in public & private sectors.

  • £449 installation & set up,
  • £390 per month fixed.

Additional Phones

  • Additional phones including calls* cost £39.00 per month
  • Flexible - just add new users as you grow.

Optional Extras - Available for a low additional monthly fee:

  • Freephone numbers – 0800 or 0808
  • Full range of additional numbers
  • Professional recording of messages and system prompts if you’d rather not do it yourself
  • Headsets
  • Call recording facilities with archiving and retrieval
  • Fax archiving and retrieval via content search
  • A large range of international numbers – perfect if you do business abroad
  • Virtual receptionist – we have a team of real people ready and waiting to answer your calls and route as necessary / take messages. We can handle all your calls, or just help you out at busy times.

The number of users you can have is subject to line capacity based on your broadband speed. We will advise you on any restrictions when we assess your office’s suitability at the enquiry stage.

All prices are excluding VAT and are subject to a 24 month contract. Service subject to local broadband conditions. 0844 number required as main contact number.

*subject to fair usage policy

# Additional phones including calls* cost £39.00 per month

To get started with VoIP, please call +44 (0) 333 247 00 00 or click here.