If you would like to see how our numbers and services services are set-up and managed, you can browse our series of video tutorials below.

We are always adding new videos demonstrating our services and how they are used, so if you have any suggestions for our next tutorial, please let us know. Contact us here.

Each will open a new page and allow you to select the best resolution for your browser.  Please select the tutorial that best suits your needs.




Account Details Tutorial Video tutorial giving you an overview of your account and where to find your account details. See Tutorial
Answerphone Tutorial Watch the video to see how to set-up and test an Answerphone service: See Tutorial
Basic Number Set Up How to choose a number and set it up with a Basic service. See Tutorial
Call Divert Number Change Tutorial How to change over the destination number in the Call Divert service See Tutorial
Call Divert Tutorial Watch the video to see how to set-up and test the Call Divert service: See Tutorial
Call Forward & Record Service Tutorial Watch the video to see how to set up and test a Call Forward & Record service: See Tutorial
Call Transfer Tutorial Watch this video tutorial to learn how to transfer a call. This feature is used with the Call Divert and Group Divert services  See Tutorial
Change Basic Number Video tutorial showing you how to change a basic number See Tutorial
Change Group Divert Music Video tutorial showing you how to change the music for the Group Divert service See Tutorial
Choose a Basic number Video tutorial showing you how to choose a basic number. See Tutorial
Extension Log On - Log Off Video tutorial showing you how to log extensions on and off: See Tutorial
Group Divert Service Tutorial Watch the video to learn how to Set-up and test a Group Divert (Hunt Group) service, add extentions, set-up queues, on-hold music and the call distribution mode: See Tutorial
How to Assign a Number to a Service Tutorial Tutorial showing how to assign a number to a service in your Callagenix account. See Tutorial
How to Remove an Advanced Service Number Video tutorial showing you how to remove an advanced service number in your Callagenix account See Tutorial
Information Line Tutorial Video tutorial of the setup of an Information Line service that plays an announcement to a caller. See Tutorial
Prompt Recording Tutorial Tutorial showing you how to record your voice prompts over the phone. Other methods are available, see the Prompt Recording page for details See Tutorial
Switchboard Service Tutorial Watch the video to learn how to set-up and test a Switchboard service and link services as a switchboard menu option: See Tutorial
Time of Day Service Tutorial Watch the video to learn how to set-up and test a Time of Day service using the 7 day, 24hr timer: See Tutorial

Latest news & articles

Strengthening telephone regulations

New telephone regulations have come into force which aim to strengthen consumer protection in areas such as nuisance calls, protection for vulnerable individuals and complaint handling...Read more

Callagenix and GDPR

As we're sure you’re aware, new regulations regarding data handling and privacy are being introduced on 25th May this year. ...Read more

Broadband or a pub?

A recent CLA survey revealed that just 18% of Local Authorities consider Broadband when looking at sustainable villages. What impact does that have on VoIP....Read more

Open for business for SMEs

Looking at the Government's "open for business" SME campaign and the importance of a telephony system which is aligned to customer outcomes...Read more

Stormy times ahead – be prepared

When it comes to business continuity planning the key is in the word planning. Time to look at areas such as hosted PBX systems or company information lines....Read more

Charity fundraising

Looking at charity fundraising in the light of a new consultation by the Fundraising Regulator...Read more